Unfortunately they didn't renew their Authorized Vendor Status and Main Forum Plan. I had emailed them multiple times about it and I never received a response. Eventually I had to assume they were not going to renew and that meant I had no choice but to remove their Status, Posts and Forum. In the past, I never had communication issues with MFactory but this time they never responded.
Regarding your gears, please contact them directly and I hope everything works out for you.