I had my HIDs (Philips Polarion 4100K from XenonExpert) installed by Sam Peng in November. The installation went fine and I had asked for theDRLs to be rewired to my highbeams. However during the installation, Sam had forgotten to secure my passenger side bulb so the highbeam halogen bulb actually made contact with the side of my highbeam reflector and burnt it. I didn't noticed until a few days later what had happened since I trusted that he would do the installation without any troubles. You figure for $150 CDN, the installation should go well.
I contacted Sam right away and he examined the car and admitted it was his fault. He proposed that he would replace the housing for me free of charge and do the installation for me also. However, I haven't heard from him in 2 weeks and I have tried calling him and leaving him voice messages. He hasn't returned my call...
I can't help but to think that he might be ignoring me regarding this issue. I paid a lot of money to have these HIDs done, and now I'm left with $500 CDN worth of damage ($330 New Housing + $150 installation as quoted by Avante Toronto). If this doesn't make you nervous as a new car owner, I don't know what will.
So I no longer recommend his services. Its not so much the workmanship I am concerned about as his way of doing business. If I had gone to Speedstar and they had damaged my car, I am sure they would have replaced my housing right away and not have me waiting for 2 weeks incounting with no phone call. I am not pleased with Sam's way of doing business.
UPDATE: Jan 1st. 2005. Sam Peng has chosen to IGNORE all my phone calls and voicemails. He has stated that it was NOT his fault for knocking loose my passenger side highbeam 9005 bulb duirng his HID installation which caused my housing to get burnt. Let it be known that Sam Peng has never officially contacted to tell me his decesion. A follow TM3 member informed me of his decesion by talking to him on the phone. I am officially out $500 due to damages caused by Sam Peng. Needless to say I am very disappointed at this actions since I have recommended more than a handlful of people to him.
Also, I will also not continue to update this thread since there is no point anymore. Goodluck with everyone's HID installation by who ever you choose as your installer.
Here are some pictures of my burnt reflector.
-The highbeam reflector is clearly burnt. I had to replace my higbeam bulb (9005) since the stock bulb was burnt so bad, it had brown marks all over.
-The dust particles you see are the result of the burnt reflector. The actual clear coating on the reflector has actually come off because of the heat and is producing a lot of dust particles.
I contacted Sam right away and he examined the car and admitted it was his fault. He proposed that he would replace the housing for me free of charge and do the installation for me also. However, I haven't heard from him in 2 weeks and I have tried calling him and leaving him voice messages. He hasn't returned my call...
I can't help but to think that he might be ignoring me regarding this issue. I paid a lot of money to have these HIDs done, and now I'm left with $500 CDN worth of damage ($330 New Housing + $150 installation as quoted by Avante Toronto). If this doesn't make you nervous as a new car owner, I don't know what will.
So I no longer recommend his services. Its not so much the workmanship I am concerned about as his way of doing business. If I had gone to Speedstar and they had damaged my car, I am sure they would have replaced my housing right away and not have me waiting for 2 weeks incounting with no phone call. I am not pleased with Sam's way of doing business.
UPDATE: Jan 1st. 2005. Sam Peng has chosen to IGNORE all my phone calls and voicemails. He has stated that it was NOT his fault for knocking loose my passenger side highbeam 9005 bulb duirng his HID installation which caused my housing to get burnt. Let it be known that Sam Peng has never officially contacted to tell me his decesion. A follow TM3 member informed me of his decesion by talking to him on the phone. I am officially out $500 due to damages caused by Sam Peng. Needless to say I am very disappointed at this actions since I have recommended more than a handlful of people to him.
Also, I will also not continue to update this thread since there is no point anymore. Goodluck with everyone's HID installation by who ever you choose as your installer.
Here are some pictures of my burnt reflector.
-The highbeam reflector is clearly burnt. I had to replace my higbeam bulb (9005) since the stock bulb was burnt so bad, it had brown marks all over.
-The dust particles you see are the result of the burnt reflector. The actual clear coating on the reflector has actually come off because of the heat and is producing a lot of dust particles.
