Strange lock issue, can’t unlock CX-5

The locksmith used a pneumatic tool to push the door open enough to reach in with a rod to manually unlock from the inside.

Ok, but what was done to get the car to start? Did the locksmith give you a jump in addition to getting the door open?
 
At my request, the dealer was kind enough to investigate whether you can open the door of a CX-5 with the physical key if the car battery is empty or not connected and made the video below.

The spoken language in the video is Dutch, but without translation the images speak for themselves. Apologies for the tilted video when using the Firefox browser. I can't get it upright in that browser.

The car battery has been disconnected and as you can see you can unlock the door with the physical key. There is a mechanical connection between the key lock and the door lock. So no electrical power is needed.


 
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At my request, the dealer was kind enough to investigate whether you can open the door of a CX-5 with the physical key if the car battery is empty or not connected and made the video below.

The spoken language in the video is Dutch, but without translation the images speak for themselves. Apologies for the tilted video when using the Firefox browser. I can't get it upright in that browser.

The car battery has been disconnected and as you can see you can unlock the door with the physical key. There is a mechanical connection between the key lock and the door lock. So no electrical power is needed.


View attachment 332993
I'll give this a try, in case it happens to me.
 

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