PISSED!dealership/service WOES...I HATE MAZDA dealershipz

Well i guess it all is diffrent. The mechanics at my dealer TOLD me to get a intake. When i bought the car i ask them what can i do to the car that wouldn't void the warranty. The guy told me that your really not suppose to have the intake according to Mazda but, he said that it would be a good idea to get one so you car and breath better. Basicly your not suppose to have it but he would over look it. i guess it's a gamble on these dealerships. some of them suck and some of them are good. i guess i was lucky.
 
saided18 said:
look. you guys are beating up Mazda for no reason. My dealership people are the best. They know what they are talking about and help me out when ever i need it. For the issues about the trany. Look all cars have there weakness and strength. The weakness is the trany. You can't be power shifting and abusing it. That life. My old car was a 92 Ledgen. Strongest motor out there. 150k and still ran like a dream but, the tranies had a habbit of breaking. thats life.

ALSO
The MP5 was never desgined or market as a "street race" car. The parts aren't made to take abuse. The MP3 was market as a "street race" car. The fact of the matter is IT DOES HAVE THE BEST SUSPENSSION OUT PERIOD. better then your crapy civics. the only car that beats it is a WXR. And even now mazda gave the protege some power when it made the new MPS.

The thing to take into account is mazda is just getting into this proformance compact car maket. They are going to make misstakes and we should beat them up over it.

I have a MP3 and i never once think i should have bought another car. Well maybe one other car.....2003 Protege MPS....lol

well thats my opinion.

You are absolutely right! :)
 
hmm..its easy to be on a high pedastool isnt it? when your transmission isnt broken....

as i said anyways..ill be moving on to cars who manufacturers have a reputation behind(esp the SER of yesteryear..lol), and have the oomph to match the image....
 
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tranny problems?

Sorry to hear that your havin' problems with your p5, but before you run out and buy a Nissan Spec-V...you might want to read up on the sentra forum @ freshalloy.com. Quite a few threads about transmission and engines problems....so maybe the spec-V doesn't have what you need either....cause it still is only a 4-cylinder engine. Maybe a new 350 z is the car for you! it starts at only 26...So you could either throw down 20k for a spec V + 5k or so in mods...or just roll around in a stock Z for 26K.

..but then again...neither the spec V or the Z has the carrying capacity of the P5 (and i'm all about hauling all my junk around with me).

P5 = affordable fun & function. (just not necessarily very FAST fun...)
 
Read the warranty book which comes with whatever new car you decide to replace your P5 with - You may not be covered any better with that one than you were with your Mazda.

All manufacturers know that there ARE folks out there who can break ANYTHING, no matter how well designed and built they make it, so they always put some clause in the warranty to protect them.

Mazda wasn't legally obligated to repair your first transmission, let alone your second. They did both as a gesture of good will, as they want all customers to be satisfied, but again, there are some folks you can never satisfy.

From the Protege 5 warranty booklet:

What is not covered

Factors Beyond the Manufacturers Control

"Misuse of the Mazda Vehicle such as driving over curbs, overloading, racing, (my emphasis) snowplowing, etc."

My "hot rod" uncle had exactly your same experience with his first new car, nearly 40 years ago. He tore two transmissions out of it in less than 10,000 miles. They fixed the first one, and never said a word to him. They also fixed the second one, and told him that the next one would not be covered. He never broke it again. Maybe they fixed it "better than new" (unlikely) or maybe he "toned things down a bit" since he knew where the next repair was coming from ;) Only difference I can see, is that he never claimed the car or the transmission was defective, or that the dealership was screwing him - He KNEW what was wrong (and who was to blame) with his transmission, both times :rolleyes:

Don
 
HEY GUYS HOW ABOUT SHOWING SUPPORT TO ONE OF OUR MEMBERS IN THE TIME OF NEED! WE ALL KNOW ABOUT THE DO'S AND DONT'S OF WARRANTIES, BUT TO BE HONEST WITH YOU A DEALER CAN VOID A WARRANTY JUST FOR THE SAKE OF SAVING SOME $$$, AND YOU ALL KNOW ITS TRUE! TRUST ME I'VE SEEN IT HAPPEN ALREADY!
 
hahah..mouse..thanks for the headsup..and will, thanks for the support..maybe i need a new job huh?
everyone has seen that video clip circulating the internet where the guys job is just to push ferraris to the limit?
like he just gets to test new ferraris until he makes them explode or something..
the clip has him driving a brand new modena, lord knows how hard he pushed it..and the engine detonates..lol..
sounds like a job for me
 
OK... First off, I am about to loose the friendship (not that I REALLY know that many people on this board) of a few people here, and probably piss quite a few people off.

(be warned, this will probably be quite a long post)

s***.. i dont even know where to get started.

OK... we all know that the P5 and MP3 are fuct... there was a poll on this board and out of all the mp3 owners that responded.. just about half either had tranny probs, or a completely broken tranny. I've been unfortunate enought to be in both boats... 2 months after I got the mp3 (BEFORE i started driving aggresively or racing) the tranny started grinding into 3rd gear almost every damn time i shifted... Obviously 2 months into owning a car your NOT going to really push it... EVERYONE knows you have to wait ATLEAST 500 mi before pushing an part of an engine, 1000 is recommended... i like to go to 1500-2000 if i can hold out long enough. So anyway.. tranny is grinding... told dealer, they said it would take 1 week just for them to get the car apart and find out whats wrong (it sounded to me, and they said to them too, that it was the syncro). So I dont have a week I can just leave my car and call into work and school and be like "oh yah.. i cant come in this week.... or next week because mazda needs my car to fix it..." OK OK I can take the bus... i can get rides... but why should i have to inconvenience myself for that long when i did nothing wrong... and no i cant get a rental because you have to be 25 yrs of age or older... im 19

So they told me that if i didn't want to leave the car w/ them i didnt have to.. i was told it wasn't a serious problem, and it could wait untill i had an opportunity to leave the car w/ them. So a bit over a month or so goes by... its still acting up.. but not a huge deal... (and remember.. while my tranny was fuct i WAS NOT driving aggresively at all because i was afraid that what did happen was going to happen) so one day i get off the freeway and stop at a light. I start to drive and when i get into third gear it goes CCRRUUNNCCHH!!!! and gets STUCK into third gear. I could pull the shifter out of third w/ enough effort, but no matter where i positioned it the car was still in third. So i managed to get to the side of the road by reving up to almost redline and SSSSSLLLLLLOOOOOOWWWWWWWLLLLLLLYYYYYYYY letting the clutch out... stalling it... then doing it again.. i moved like a foot or two each time... but i got to the side of the road... called AAA got it towed to the dealership...

remember now, when i brought it in the first time they were all hunky dory w/ it and said warranty wouldnt be an issue

when i got it to the dealership they gave all kinds of hell. they told me i'd been pushing the car too hard, i drive to aggresively.. ive been racing (i have an uncle who works for nissan and handles warranty issues for the company and he told me that unless you admit to abusing the car they cannot pin that on you and void warranty w/ that) I told them that I had not done anything overbearing to the car. They told me that they couldnt cover it under warranty and it was going to cost me $1,200, so i had my uncle call... how strange that when someone they dont think is just another customer calls they change theyre tone (it'd probably change even more when my lawsuit gets filed) They told me that they would put the parts under warranty but I would have to pay for labor (which is illegal by the way... if parts are covered, labor has to be covered as well) So after I pointed out that they were trying to pull that and one or two other illegal moves they decided that they better just cover the labor. so they cover the labor but then they tell me something else

this is controversial at best, because I completely understand that a clutch is NOT covered under any warranty... that would be like putting brake pads or washer fluid under warranty... something like that is bound to get worn out and need replacement. so they told me i needed a new clutch.. HOWEVER, in this case, the ONLY reason my clutch was already worn out was because i was reving like a mad man and ******* w/ the car for like a half hour trying to get it out of third gear, trying to rev to get it to move... trying to get it not to stall... etc etc.. my cluch was fine before that... so i gave in on this point and paid for the clutch because i figured it would be the "responsible" thing to do since a clutch its a part that will wear out eventually...

anyway... it dropped from 1,200 to 750 to 425 by the time i finished pointing out all the shady s*** that they were trying to pull w/ me. So they say give me 1 1/2 weeks and it will be done... 1 1/2 weeks go by and i call... oh no its not done yet, we uhhh didnt get the part yet... call a few days later... oh umm.. no its not done yet... we had to reorder... few days later oh no umm.. hmm.. no its not done yet... and they gave me bulls*** excuse after bulls*** excuse for a GOD DAMN MONTH! and here comes the good part right here.....

...I got the car back, and pulled out of their lot after paying the bill... 1st gear, 2nd stop light.. green light 1st 2nd 3rdCRUNCH

hey look at that.. what do ya know.. their quality of repair matches their quality of customer service! The ****** thing is grinding again RIGHT AFTER I GOT IT OFF THE LOT! so i didnt go back right then because if i did i would have been arrested for assault and batter on like 15-20 people! so i decide to take the car to another mazda dealership and they find out that not only did the first dealer do a bad repair but they didnt put my axle back on all the way... and all my tranny fluid was leaking out.. so i was driving fluid-less for like a week
so they pop it back on (sorta) and fill fluid, but they couldnt really do much because the first dealer botched the job and it was their responsibility to fix what they broke... this is about where the story ends as i got impounded after that for a fix it ticket for under chasis neons i didnt pay... im still waiting to take it back to the first dealer to finish what they started and from now on im going to another dealership for service...

So heres my opinion. I completely agree w/ everyone talking about mazda advertising theyre little zoom zoom and saying that the mp3 is a "street race car" or whatever... the point of the mp3 is it is a fast sporty stylish car... this isnt a god damn buick for christs sake... its not a 3 cyl metro... it is a limited edition performance enhanced sports car... most people bought it for that reason... so do you really think that no one is going to really drive the car? cmon now... who would own this car and not give it some gas now and again... the car is supposed to be able to handle power that it generates... its like someone mentioned.. why not put a tranny in that can handle what the car puts out?
I'm just really pissed that mazda wont stand behind their products.... they advertise this sporty little race car w/ the zoom zoom and what not.. but you try to bust out w/ a little zoom zoom you get screwed... its like buying a 2.0 ghz brand new computer and running the chip at like 300 mhz... i didnt spend a small chunk of money on this 2 ghz processor to run it at 300 mhz but if i do run it at 2 ghz and something happens im screwed... but if i ran it at 300 mhz all the time they would replace it for free... i mean wtf kinda s*** is that...

and I doubt that all these mp3/p5 owners are pushing the car so hard that "coincidentally" THE EXACT SAME THING (third gear) happens to most of em.. sure some people have problems w/ 5th gear.. some in second... but MAJORITY of problems are on the 2-3 upshift... lol.. you would think it would atleast happen on a 4-3 downshift or somethin.. but whatever... they built a bad tranny and they dont want to take responsibility for it...theyre probably going to recall it... and if not.. then they are more than likely gonna get a group lawsuit against them goin pretty soon. I've already got my lawyer hired, and my uncle is picking through all the little things they did wrong (like try to charge labor for parts that were covered).

another good point that was made is that we pay for the warranty so that if something breaks they will fix it... and some of us (myself included) even go w/ the extended warranty.. thinking its a good idea... with the money that i could have saved from the warranty i could have gone to a garage and gotten the probem fixed right the first time.. i liked the insurance analagie... you pay so much a month for insurance so you wont have to pay when something happens... but when something does happen you get your rates raised... wtf is that... hey... allstate... you know that $2,400 you took from me over the last year?? how bout you just give it back and I pay a body shop to do the work for me... rather than pay you a monthly fee and still have to pay my deductible for a few dents... that sounds like a plan to me... just put the money that your giving the insurance company every month into an "emergency" accnt and pay for something when it happens... AHHHH!!!! i know i didnt even get to express all this in the way that i wanted, and i know i left ALOT of things i wanted to say out... but oh well.. i feel a little better

oh yah... and as for that guy that said something along the lines of "mazda is just getting into the sport compact car market" tell that to everyone that owned an RX-4 through RX-7 over the past 30 years... and tell that to Racing Beat, who has built their company on sport tuning mazdas sports cars... anyway.. im just extremely bitter, pissed, agitated, upset, and whatever else... maybe some of you have had good experiences w/ dealerships and mazda... but majority of the stories i hear begin w/ the line "MAZDA ****** ME!" or "NOW IM PISSED" or "GOD DAMN MAZDA" etc etc

lol this post is too long.. need to carry it over.. sorry
 
anyway.. i think they really need to bring their quality of service up quite a bit before they are able to truly compete in sales w/ alot of the other car companies

grrr... i just know there are a few more things floating around in my head but i just cant think of how to word them or i dont remember them at the moment...

anyway sorry for the long post.. its just that ever time i hear about someone else getting fuct it upsets me again
 
amen to you too protege01..i remember that survey! cuz i said i had my transmission broken @ around 8000miles then...and now it happend again at 18,000miles.. x_X
sorry to hear bout ur woes, you can understand the furstration and bs im feeling with my car....
 
heh... this may sound kinda like a joke.. but i seriously think we should put a post in the group buy forum about people getting together to hire a lawyer (or team of lawyers) to bring up a lawsuit against mazda, for replacing defective parts with defective parts and giving customers so much trouble with customer service and repairs. I'm also quite sure that a few people did get sheisted out of some money they didnt need to pay... like they tried to do to me... im sure they've been able to pull it off a couple of times.. like charging people for parts that should have been under warranty etc etc

anyway.. just a thought.. maybe i'll post it a little later today...
 
Well let me in on a litte secret. The dealers make most of their money on fixing cars that are under warrent b/c Mazda pays them. So if the dealer tells you it would be covered....then it's the Mazda USA telling the dealers that it's not covered. For the tranny to be fixed the dealer has a Mazda rep come look at it and tell them if it's covered. So it's not the dealer fault. Also the P5 was made to be a regular car not a race car. If you took a regular civic (not the si) and beat on it....do you really think it would hold up? i don't think. well thats me i have a MP3 and have had no prob with it and if i did i know that the dealer would take care of me.
 
saided18 said:
Well let me in on a litte secret. The dealers make most of their money on fixing cars that are under warrent b/c Mazda pays them. So if the dealer tells you it would be covered....then it's the Mazda USA telling the dealers that it's not covered. For the tranny to be fixed the dealer has a Mazda rep come look at it and tell them if it's covered. So it's not the dealer fault. Also the P5 was made to be a regular car not a race car. If you took a regular civic (not the si) and beat on it....do you really think it would hold up? i don't think. well thats me i have a MP3 and have had no prob with it and if i did i know that the dealer would take care of me.

You better knock on wood, you never know when you will be the next one to be in the boat. Unless you drive like a little old lady then you might be safe. Just don't try to drive it like the racecar Mazda says it is.
 
One more thing. I would like to see a poll done. Of the people that had their tranny go, how many people learned to drive stick on the car? I would be VERY interested in this number.

Also my boy does a Sentra SER V-spec. Let me tell you something. that tranny SUCKS!!! it's a six speed and first and second gear are equal to my first gear. The first 2 gears are so small and it sux to drive. We traded cars for a week to see how each other cars are. It had more power and is faster then our car. But like i said the gear ratio sux on the car. I was never so glad to go back in my car.

PS
Also his car gets stuck in third alot. it needs so force to get it out.
So i guess the problem is not only mazda's.
 
saided, well aware of this..but i would be getting a 2003...transmission has been fixed for 2003 model year..thats a pretty darn responsible company -nissan- if u ask me(cough..ahem..mazda..where u at?)
 
well like i said i would love to know the number of people that have their tranny broke, how many people didn't learn how to drive stick before they got the car, Also how many people peel out and power shift??

Also i don't know about you but a racing beat suspenssion with tickio shocks, and now the much need power boost of a Callaway desgined turbo system. One of the best out there. Pretty good quality to me.

Mazda heard that people complained about power so the new MPS got more power. And they went all out. I think they do hear us. Also i do think the tranny problems started recently right?

Also i think the tranny problem is more of how people abuse them. Like i will say once more. I have a MP3 and i put 22k miles in under a year. I get up on the car A LOT but, i do not power shift or do burn outs. My tranny is fine.

Don't abuse it and you won't lose it. Thats my sayin.
 
saided18 said:
Well let me in on a litte secret. The dealers make most of their money on fixing cars that are under warrent b/c Mazda pays them. So if the dealer tells you it would be covered....then it's the Mazda USA telling the dealers that it's not covered. For the tranny to be fixed the dealer has a Mazda rep come look at it and tell them if it's covered. So it's not the dealer fault. Also the P5 was made to be a regular car not a race car. If you took a regular civic (not the si) and beat on it....do you really think it would hold up? i don't think. well thats me i have a MP3 and have had no prob with it and if i did i know that the dealer would take care of me.

first off... I know the routine... mazda calls their head office.. they send out a rep... he makes decisions... however... the dealership i dealth with in the post above made the decisions WITHOUT contacting anyone... then i pointed out the fact that they are supposed to have a rep come out and look at the car... and thats when they started dropping the price down..

and no... WE ARE NOT A ******* CIVIC!!!! if anything we are closer to an si... WE HAVE SPORT TUNED, "RACE INSPIRED" vehicles... a god damn civic is not tuned by mugen is it?? well our cars are tuned by racing beat... if the mp3 is "civic status" then tell me what the base protege is??? a god damn vespa??? cmon now man.. you gotta do better than that... atlease explain why our car is 'just a civic' like you mentioned... and also.. who the hell said i was beating on my car... yah, cuz you know me, always ready to go beat the s*** out of something i paid good money for.. i do it to my house.. my computer... and anything else expensive that i pay good money for...

i mean wtf... lets start a poll and see who here actually beat on their mp3.. i bet no one will be able to answer yes to that question...

---to sum up the way everyone w/ tranny problems feels im sure---
we simply push our car to the limits at which it was advertised to be able operate.. nothing more.. and supposedly our warranty is void because of that...

well if thats how mazda feels... i got two words for em

BLOW ME

--edit-- saided, i must apologize for the paragraph above in this post where i refer to your comments about the pro being like a civic. I just re-read your post and noticed that you did not, in fact, mention that the MP3 was like a civic, but the protege 5. No insult is meant to p5 owners, but i will somewhat agree with you on that point as the p5 is a "base model" and not a sport tuned model. The mp3 however is a different story. But anyway, I just wanted to apologize for being somewhat rude w/out fully understanding what was said. --end edit--
 
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" transmission -BROKEN!!!!-
well this is just great..
today on the highway i did a really easy 4-5upshift at like 4000rpm
a little bit later i decided i wanted to go a little faster so i downshifted back to 4th.."
from my original post..
umm..i dont recall when a 4-5 upshift @4000rpm was considered power shifting.. x_X

and i dont do burn outs either...such is my luck, and the fate of many others..
saided did u see big_bens post?
"I talked to one of the master tech at a dealer here and he said that there is a service memo about the transmitions. He said that the biggest problem is with the "2 to 3" shift. The said that is where 90% of the damaged transmitions are breaking at. He sid it is mostly when people try to speed shift and slam it into gear. But a new transmition still shouldnt break just from shifting. Especially with the low power that these cars have. He said he has fixed about 10 to 15 proteges that have blown trannys and like 11 of them were at the 2 to 3 shift."

and are u on mazdas payroll or something? i would think fellow enthusiasts would be equally angry and demand action, but im getting the opposite response from some people here...and civics, you cant even begin to knock on them...even the cheapest DX hatchback has the world famous honda transmission with slick shifting 5speed...much smoother then the protege tranny IMO..
 
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