rrwilliams64
Member
- :
- '04 RX-8 Grand Touring AT
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Need advice on warranty//carbon removal procedure
- Thread starter rrwilliams64
- Start date
You are definatly correct. I don't work for mazda but I do work for a dealership and deal with claims all the time. Unless there is a 100% tell tale way that they can tell your driving habits than how can they say the current issue is your fault...also being as this problem has happened in the last 6mos/12k miles twice than it would lead me to believe that there is a fairly good chance its going to happen again. As a tech I would have suggested to once again de carbon the engine under warranty and let it roll down the road with the warning that it may happen again, however if this manifests itself again a third time within a 1 year period an engine replacement would be in order under warranty of course.
If you can't get any recouse through this current dealer how hard would it be to take the car to the dealer you originally bought it from? Also if nothing else speak to the service manager of the current dealership if he is unwilling to help speak to the service director if they re unwilling to help ask to speak to the general manager of the dealership, and if they are unwilling kindly explain that you will in fact be contacting mazda north america about this matter.
I will stress this however...never ever get angry, start yelling, or show them disrespect because they will not help you, just be as nice as possible and follow the chain of command.
Good luck and let us know how it goes
Btw don't let one dealership sour the ownership of a car you enjoy
If you can't get any recouse through this current dealer how hard would it be to take the car to the dealer you originally bought it from? Also if nothing else speak to the service manager of the current dealership if he is unwilling to help speak to the service director if they re unwilling to help ask to speak to the general manager of the dealership, and if they are unwilling kindly explain that you will in fact be contacting mazda north america about this matter.
I will stress this however...never ever get angry, start yelling, or show them disrespect because they will not help you, just be as nice as possible and follow the chain of command.
Good luck and let us know how it goes
Btw don't let one dealership sour the ownership of a car you enjoy
rrwilliams64
Member
- :
- '04 RX-8 Grand Touring AT
My follow up at dealership I purchased at...
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martispeed
Member
- :
- 91 Rx7
sub...
I have been looking to buy a RX8 in the fall and would like to see the outcome of this B.S.
I have been looking to buy a RX8 in the fall and would like to see the outcome of this B.S.
Here is the "TSB's" you need to be familiar with....look at #3 and read page fifteen about the warranty,,,,,then look at #25(I think it is) about the dip stick...
http://www.finishlineperformance.com/store/pages.php?pageid=11
http://www.finishlineperformance.com/store/pages.php?pageid=11
Unfortunately, you got one of the early RX-8s that were plagued with problems. Hopefully, you can get it ironed out through Mazda America. My wife's '06 RX-8 is not driven as some on this forum would imply that it should be driven to keep it performing. We have put over 11K miles on it, so far. No problems, to date. The oil looks normal, as well.
Our local Ford/Mazda dealer quit selling RX-8s because of their problems. He did the same thing for the RX-7 series. He didn't like having to explain to his customers there was nothing he could do, if Mazda didn't want to fix the problem. If my wife's RX-8 starts to cause problems early in its life, I'll get rid of it, quickly. It's a nice car; but, I'm not a glutten for punishment.
I hope things work out for you. Obviously, Mazda recognizes the problem because they doubled the warranty. I hope they honor it.
Our local Ford/Mazda dealer quit selling RX-8s because of their problems. He did the same thing for the RX-7 series. He didn't like having to explain to his customers there was nothing he could do, if Mazda didn't want to fix the problem. If my wife's RX-8 starts to cause problems early in its life, I'll get rid of it, quickly. It's a nice car; but, I'm not a glutten for punishment.
I hope things work out for you. Obviously, Mazda recognizes the problem because they doubled the warranty. I hope they honor it.
I went through this with Ford on an '02 Mustang we had. I ended up having to pay for the engine replacement out of my pocket because I was the second owner of the car. The warranty ran out just a few weeks before the engine light came on. The problem was burned valves and other damage at 30K miles. I'll never trust Ford on warranties and customer service, again. We do like Mustangs, though; so, we bought the Roush.
The dealer we got our Roush and our Mazdas from is very good with rotaries. The service manager did tell me the ones most apt to have problems with them; but, in no way did he indicate that one has to flog the hell out of one to keep it running well. He did tell me that they do like higher rpms, some, to keep them happy. I don't think the manual says you have to do it, either.
My wife is not an aggressive driver. She shifts the car in the lower rpm ranges, because that suites her. I drive it, from time to time, to shift it in the higher ranges to make sure it's running OK. However, I don't run it all that much higher. I might use the 6-7K range in my early shifts. She drives the car far enough, each way, to warm it up enough to clear out moisture that can build up. I'd be more suspect of a car that is driven in town, all the time, at street speeds instead of highway speeds.
BTW, I sent my letters to Bill Ford (CEO) when I had the engine problem. It did no good. I've bought Fords for much of my adult life. That didn't matter. Thankfully, you still have a warranty to work with. I did send a note to Mazda customer service about my troubles with Ford before I bought the '06 Miata I had. I wanted assurance in writing that I wouldn't be screwed by them on warranty work. I still have that note, in case I need it.
The dealer we got our Roush and our Mazdas from is very good with rotaries. The service manager did tell me the ones most apt to have problems with them; but, in no way did he indicate that one has to flog the hell out of one to keep it running well. He did tell me that they do like higher rpms, some, to keep them happy. I don't think the manual says you have to do it, either.
My wife is not an aggressive driver. She shifts the car in the lower rpm ranges, because that suites her. I drive it, from time to time, to shift it in the higher ranges to make sure it's running OK. However, I don't run it all that much higher. I might use the 6-7K range in my early shifts. She drives the car far enough, each way, to warm it up enough to clear out moisture that can build up. I'd be more suspect of a car that is driven in town, all the time, at street speeds instead of highway speeds.
BTW, I sent my letters to Bill Ford (CEO) when I had the engine problem. It did no good. I've bought Fords for much of my adult life. That didn't matter. Thankfully, you still have a warranty to work with. I did send a note to Mazda customer service about my troubles with Ford before I bought the '06 Miata I had. I wanted assurance in writing that I wouldn't be screwed by them on warranty work. I still have that note, in case I need it.
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SpooledupRacing
Banned
- :
- 86' RX-7 modded
If you are really having problems with carbon.. seafoam the engine once every month or two..
but this sounds like a car that is plagued with mishaps.. good luck. dealing with dealerships is like pulling teeth.
but this sounds like a car that is plagued with mishaps.. good luck. dealing with dealerships is like pulling teeth.
SpooledupRacing
Banned
- :
- 86' RX-7 modded
yeah I used it on my rotary engines with success... I wouldnt suggest if I didnt know
yeah I used it on my rotary engines with success... I wouldnt suggest if I didnt know
X2 used it with success just make sure you get a good area to do it and check wind direction...I am pretty sure I smoked my neighbors out.
SpooledupRacing
Banned
- :
- 86' RX-7 modded
yeah pour it in
turn the car off
wait 5 mins
start it up
take for a drive
do at night out and about so u dont kill somone because it will smoke... bad
turn the car off
wait 5 mins
start it up
take for a drive
do at night out and about so u dont kill somone because it will smoke... bad
SpooledupRacing
Banned
- :
- 86' RX-7 modded
im just saying if it cost u anything to have it "carbon cleaned" do it yourself..
they wont know if u did and they wont know what product u used.. hell they prolly use seafoam themselves.
they wont know if u did and they wont know what product u used.. hell they prolly use seafoam themselves.
SpooledupRacing
Banned
- :
- 86' RX-7 modded
no problem.. if u have any questions or concerns give me a shout.. I have done the seafoam on many rotaries in the past.. and some that have been OVER 200K even
This is a great thread for potential buyers like you and me. I've been inches away from pulling the trigger on a gray '05 with black/brown leather. Every time I read threads like this I start to get that "Crap maybe I should just get a 350Z" feeling creeping back in.sub...
I have been looking to buy a RX8 in the fall and would like to see the outcome of this B.S.
Looks like I need to make a phone call to Mazda myself before I even buy the car to check with them about what they are willing to do if crap like this happens to me.
Or I should get an '06.
This is a great thread for potential buyers like you and me. I've been inches away from pulling the trigger on a gray '05 with black/brown leather. Every time I read threads like this I start to get that "Crap maybe I should just get a 350Z" feeling creeping back in.
Looks like I need to make a phone call to Mazda myself before I even buy the car to check with them about what they are willing to do if crap like this happens to me.
Or I should get an '06.
If Mazda does well at honoring its warranty, there should be no problem. However, it seems that most of the problems were ironed out by '06. Of course, I can only hope because we have an '06 in our fleet.
As for getting the 350z, you may want to read some reviews. The RX-8 is the better of the two. It was one of the things that I was pleased about when I was researching for my wife's RX-8.
SpooledupRacing
Banned
- :
- 86' RX-7 modded
What kind of oil are u using??
milky oil is a sign of either perifin or of moisture in the oil..
does your car use any coolant?
milky oil is a sign of either perifin or of moisture in the oil..
does your car use any coolant?
martispeed
Member
- :
- 91 Rx7
This is a great thread for potential buyers like you and me. I've been inches away from pulling the trigger on a gray '05 with black/brown leather. Every time I read threads like this I start to get that "Crap maybe I should just get a 350Z" feeling creeping back in.
Looks like I need to make a phone call to Mazda myself before I even buy the car to check with them about what they are willing to do if crap like this happens to me.
Or I should get an '06.
I feel the same way as to thinking about my other options. I mean i love working on my mp3 to improve things, its just when problems occur that are out of my control I cant stand it. Its even worse when they are problems created by a shop or manufacture who then wont stand behind their own work and take responsibility.
SpooledupRacing
Banned
- :
- 86' RX-7 modded
I dont point directly to engine oil that causes the milkyness..
Yes they say that if the car is not run up to tempu can get the milkys.. but the 00% reason why u get the milys is because of MOISTURE... water and oil cause the milkys..
back 30 years ago with the old ford carb cars/trucks I could see where moisture may enter a sitting car due to an open ai box or down a carb and can leak back into the cylinder head and then WHAMMO moister in the engine but on new cars this just doesnt happen anymore...
Not saying ti cant just saying it may...
The BRAND of oil used can if it is a perfin oil (yes there is still oil out there today that has perifin in them (mobil 1) etc.
but normally it is a leak of coolant or other fluids that cause this..
I would ask the dealer WHAT BRAND of oil do they use... If they tell u the truth u may be surprised.
Yes they say that if the car is not run up to tempu can get the milkys.. but the 00% reason why u get the milys is because of MOISTURE... water and oil cause the milkys..
back 30 years ago with the old ford carb cars/trucks I could see where moisture may enter a sitting car due to an open ai box or down a carb and can leak back into the cylinder head and then WHAMMO moister in the engine but on new cars this just doesnt happen anymore...
Not saying ti cant just saying it may...
The BRAND of oil used can if it is a perfin oil (yes there is still oil out there today that has perifin in them (mobil 1) etc.
but normally it is a leak of coolant or other fluids that cause this..
I would ask the dealer WHAT BRAND of oil do they use... If they tell u the truth u may be surprised.
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