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- 2021 CX-5 GTR
I purchased my new CX 5 almost 7 months ago. It only has about 1,700 miles and has spent 95%+ of the time parked in my garage at home. Today as I about 1’-2’ away from opening my driver’s side door in a parking lot, the sunlight hit it just right and I noticed something we all dread….a scratch on the door. My first thought was the door had been keyed. But then I noticed the scratch was very light and surprisingly almost straight. Then as I looked at it closer, the mystery deepened. The very light scratch runs the entire vertical length of the door, from top to bottom, is about 3/16" from the door’s edge and almost perfectly parallels the door’s edge. And then at the very top and bottom of the light scratch, the scratch makes a perfect 90 degree angle turn towards the door edge and continues to straight for about 1/8".
I initially wondered how long I’d not seen this damage, but honestly scratch is very light, my car color is deep crystal blue mica and the sunlight hit it just right. Even though I now know there's a scratch on the door, I can't see it unless I'm very close to the door. But it’s clearly a scratch, as I could feel it as I ran my fingers over it.
And now, I save the strangest part of this story for last. I then checked my other three car doors. All four of my doors have this exact same scratch in the exact same position. All four scratches are almost straight, continuous, run the vertical length of each door, parallel the door edge, are about 3/16" from the door edge, and make an exact 90 degree turn towards the door at the top and bottom of the scratches and run straight another 1/8" (almost to the door edge). When I say they're "almost" straight, the scratches are continuously 3/16"-1/4" away from all door edges.
So now I can’t help but wonder if something happened at the factory, or if the CX 5 is shipped with some type of door protectors from the factory and that someone at the dealership used something sharp to incorrectly remove the protectors.
So for all of the car experts about there, please provide me your theories as to how these seemingly identically shaped scratches, in identical locations on all four doors, were made. I’m planning to visit the dealership in the next 3-4 days to discuss this damage, but first want to hear from all of you. Thanks.
I initially wondered how long I’d not seen this damage, but honestly scratch is very light, my car color is deep crystal blue mica and the sunlight hit it just right. Even though I now know there's a scratch on the door, I can't see it unless I'm very close to the door. But it’s clearly a scratch, as I could feel it as I ran my fingers over it.
And now, I save the strangest part of this story for last. I then checked my other three car doors. All four of my doors have this exact same scratch in the exact same position. All four scratches are almost straight, continuous, run the vertical length of each door, parallel the door edge, are about 3/16" from the door edge, and make an exact 90 degree turn towards the door at the top and bottom of the scratches and run straight another 1/8" (almost to the door edge). When I say they're "almost" straight, the scratches are continuously 3/16"-1/4" away from all door edges.
So now I can’t help but wonder if something happened at the factory, or if the CX 5 is shipped with some type of door protectors from the factory and that someone at the dealership used something sharp to incorrectly remove the protectors.
So for all of the car experts about there, please provide me your theories as to how these seemingly identically shaped scratches, in identical locations on all four doors, were made. I’m planning to visit the dealership in the next 3-4 days to discuss this damage, but first want to hear from all of you. Thanks.
