Mazda tried to arrest me

[jurgs01]

There reccomendation to me was, move the cat to where the flex pipe is and put the flex pipe where the cat is and move the oxygen sensor. (smash)


Shaun

Does this look like a recommendation that would have been made if the bung was welded at the wrong angle? It was obviously in a different location.

 

[BlkZoomZoom]

The customer is always right because that's good business, not because the customer is actually always right. I haven't worked in anything customer service since I was in high school, mostly because I can't stand rude people. I realize that if I did choose to work in a customer service job I would have to deal with them with a smile. That's part of it.

The tech could have handled things better, plain and simple. That's not the way you do business. The customer should never have walked out. He should have asked to speak to the manager on the spot, and if the manager had concluded that he pay then he should have payed and filed a complaint. I still think the tech is a tool for not catching the problem early.

So if the MAM tubular manifolds egr pipe was a 1/2 inch off so that there was no way to get it to work, would we have to call you "a tool" because you didn't catch it until you already had it on and were trying to bolt the pipe on?

 

[Hughes412]

Oh go get a clue. How is it the technicians fault the service advisor quoted a job on installing a aftermarket downpipe that ended up not fitting. He said it was the angle that the O2 sensor bung was welded in made it hit or rub on something. How are you supposed to know that until you put it on?

So your saying that you as a tech would not have called the customer? You would have put it back together and charged him full price for a job only half done. As a tech ( and by some of your post a good guy seems like) I would think you would have the since to call the customer to inform him on the chage. After all it changes the whole out come of what was quoted. Thats just good buisness. You can't expect the customer to understand or care about how the tech gets paid. There for yes it's the techs fault for not covering his own ass.

 

[mazdaowner123]

I know it was an aftermarket piece, I know they spent time working on it, BUT, they wanted to charge me essentailly the same amount as the quote itself for nothing.

So, it's unfair for them to make you pay for nothing, but they should have to pay instead? How is that fair? Either, a.) the tech himself didn't get paid so you screwed him, or b.) the dealership paid the tech, but you didn't pay the dealership so they get screwed. You're only looking at this from a "me me me" perspective. Think about the other people involved here. Put yourself in their shoes.

~brian

 

[BlkZoomZoom]

So your saying that you as a tech would not have called the customer? You would have put it back together and charged him full price for a job only half done. As a tech ( and by some of your post a good guy seems like) I would think you would have the since to call the customer to inform him on the chage. After all it changes the whole out come of what was quoted. Thats just good buisness. You can't expect the customer to understand or care about how the tech gets paid. There for yes it's the techs fault for not covering his own ass.

You've " run shops before" now let me ask you... how many times does a tech call a customer? Me personally, never. That is the service advisors job. In which I have only met one or two that could actually do there job. In which, also, is who he talked too about what was wrong with the downpipe. I have said this many times before, take what your service advisor says with a grain of salt, they don't know what they are talking about.
I caught my s.a. telling a customer over the phone that he needed ignition wires(spark plug wires), of course the s.a. didn't know this and was saying that his car didn't have any power because his ignition switch wasn't getting any power because he needed the wires (boom01).

 

[mspdfreak]

What car is "fast enough" and cheap?

Well, I was mostly being sarcastic, but in December last year people were getting brand new '04 GTO's for 22k out the door. That's fast enough and cheap for me.

 

[BlkZoomZoom]

Well, I was mostly being sarcastic, but in December last year people were getting brand new '04 GTO's for 22k out the door. That's fast enough and cheap for me.

Gto only run like mid 14's... Is that really fast enough? lol

 

[Hughes412]

So, it's unfair for them to make you pay for nothing, but they should have to pay instead? How is that fair? Either, a.) the tech himself didn't get paid so you screwed him, or b.) the dealership paid the tech, but you didn't pay the dealership so they get screwed. You're only looking at this from a "me me me" perspective. Think about the other people involved here. Put yourself in their shoes.

~brian

Who cares if the dealer gets screwed? How many times have they pulled some lame as crap job on us. Be it car sells or service. It's not the service writers fault. They obviously install aftermarket parts. Hell the dealer that replaced my clutch (under warranty) also put in my 9lb flywheel and only charged 40 bucks. But the tech messed up the lugs and lost the bolts and tried to get away with it. The lug cost them what $1 each and with the hub off could have put it in in a min. But NOOOO, lets **** the customer!
Hell if they didn't call him he shouldn't have paid.

 

[jurgs01]

So if the MAM tubular manifolds egr pipe was a 1/2 inch off so that there was no way to get it to work, would we have to call you "a tool" because you didn't catch it until you already had it on and were trying to bolt the pipe on?

That's a good point. I still think that would be harder to catch than the o2 sensor being in a different position. I would compare it to the manifold having only 6 bolt holes instead of 8.

I think you are bias because you deal with stupid and bad customers all the time. I feel for you, and by no means am trying to justify the customer's actions. I don't think that justifies the tech doing bad business. You also have to consider the magnitude of this job. I can see the tech doing what he did on a manifold install (where it takes a lot of man-hours), but seriously with a lift the mid-pipe should take 10 min max.

 

[Shadow102]

The amount of money lost on this one job will cost that dealer thousands of dollars. This guy if treated right might have went back for the next item, or even a car. Plus I bet his family and friends will not use them. All for 45 mins, thats what, 75-80 bucks. Last I charged was 80 per shop hr. It all boils down to the tech not doing his job!

I highly agree the going saying is "salesmen will sell you your first car and the service will sell you every car afterwords." The idea is to make the customer think they are right but also at the same time working in what is actually right. We have idiots for salesman that constantly put idea into customers head about what is wrong with their cars so we always have to figure out a way to correct the salesman without calling them and idoit.

Like its been touched on many times though this dealership went about things completely wrong they should have contacted you the second something was not correct. I know i keep my service writer informed even on status on bigger jobs just incase something happens. It is one of the biggest things that is stressed to us is the communication between the writers and techs it tends to make things go smoother.

 

[Hughes412]

You've " run shops before" now let me ask you... how many times does a tech call a customer? Me personally, never. That is the service advisors job. In which I have only met one or two that could actually do there job. In which, also, is who he talked too about what was wrong with the downpipe. I have said this many times before, take what your service advisor says with a grain of salt, they don't know what they are talking about.
I caught my s.a. telling a customer over the phone that he needed ignition wires(spark plug wires), of course the s.a. didn't know this and was saying that his car didn't have any power because his ignition switch wasn't getting any power because he needed the wires (boom01).

Well your right there. My techs would tell me and I would call. So I guess both messed up. But do you understand my side. This whole thing was a shame, and I bet you being a tech and how your reacting would have handled it differantly.

 

[BlkZoomZoom]

You are right, I get soo pissed off for some reason when people say stuff like this. I take pride in what I do, and I love what I do (don't ask me if i love my job tommorow...I have to run a overlay harness in a Golf...) and it upsets me greatly when people talk down to me and fellow technicians. Now I am not saying that all technicians are created equal either...some just kindove ooze through the day.

 

[Hughes412]

I highly agree the going saying is "salesmen will sell you your first car and the service will sell you every car afterwords." The idea is to make the customer think they are right but also at the same time working in what is actually right. We have idiots for salesman that constantly put idea into customers head about what is wrong with their cars so we always have to figure out a way to correct the salesman without calling them and idoit.

Like its been touched on many times though this dealership went about things completely wrong they should have contacted you the second something was not correct. I know i keep my service writer informed even on status on bigger jobs just incase something happens. It is one of the biggest things that is stressed to us is the communication between the writers and techs it tends to make things go smoother.

Finally!!!!!!!!! You get points sir (first)
I think I have to stop befor I get all flustered. Good night all, maybe!

 

[mp5jeff]

arguement can go both ways, imo was handled incorrectly on both parties, no offense to anyone...you live and learn. ie. install stuff yourself (2thumbs) , save money and learn new stuff.

 

[Shadow102]

You are right, I get soo pissed off for some reason when people say stuff like this. I take pride in what I do, and I love what I do (don't ask me if i love my job tommorow...I have to run a overlay harness in a Golf...) and it upsets me greatly when people talk down to me and fellow technicians. Now I am not saying that all technicians are created equal either...some just kindove ooze through the day.

I definatly agree lol it ticks me off about what people assume goes on at a dealership but at the same time this incedent doesnt make dealers look any better or easier to defend. And i agree with you i have only met 1 or 2 good service writers so far...which consequently were just there as an inbetween job. The best service writers know very little about cars thats where if they are good enough they rely on what the tech tells them.

 

[BlkZoomZoom]

My final point and I am done arguing or defending.
Lets say for arguements sake the tech takes the factory downpipe off, puts the new one on, finds out that the o2 sensor just isn't gonna fit right (for whatever reason). He tells the service advisor. The tech. being at a dealer, doesn't have the tools to move the o2 bung or whatever needs fixing for it to work. Instead of leaving the car apart and disabled, installs the factory downpipe so at least the customer can drive the car home. The s.a. obviously doesn't call the customer, the customer shows up. Finds out what happens, wants to know why he's getting charged, when in reality the tech. does double the work just to make the customer as happy as possible.

 

[JOS3]

idiots

flippin idiots

 

[Shadow102]

Finds out what happens, wants to know why he's getting charged, when in reality the tech. does double the work just to make the customer as happy as possible.

Thats when i would be talking to my service manager and making sure i am getting paid for that work. Thats all on the SA and he is going to be put at fault for not calling the customer.

 

[Hughes412]

You are right, I get soo pissed off for some reason when people say stuff like this. I take pride in what I do, and I love what I do (don't ask me if i love my job tommorow...I have to run a overlay harness in a Golf...) and it upsets me greatly when people talk down to me and fellow technicians. Now I am not saying that all technicians are created equal either...some just kindove ooze through the day.

Yea the old saying Grease Monkey pisses me off. I used to love to work in shops. The last shop I ran we R/R the drive axels on a older 90s honda accord with an auto trany. I saw the tech put the drums under the car to catch the trans fluid but he never filled it up. The lady (a single mom of 3) got about 2 miles down the road and the trany started to slip. She pulled into a shop they checked the fluid and told her it was almost empty. She called me and I had it towed back. I had to call the Distric Manager. The next day she came in and he told her he wasn't going to fix it because the other shop touched it and they could have messed it up. I talked to him for 5 mins and no budge. I turned to the lady and gave her my phone number and gave him my keys to the shop and quite. On the way out I told her to go to small claims court file for the 5k max aloud and I would be her witness. She called me a week later and the next day they brought her a free rentle car and fixed it free of charge. That was the last time I ever worked in the auto industry.

Sorry for the jack, it still pisses me off.

 

[Rudy23]

Sunridge Mazda in Calgary has quite a bad reputation when it comes to Sales or Service. I have personally never been there since I was cautioned by several individuals against going there. I think that what they did was really poor customer service. For this small amount of money, they lost one customer for service and potentially for a new car in the next few years. Also, all the other people that will hear about this and steer clear.

Personally I perfer North Hill and my experience with them has been pretty good so far. And if you drop your car in the morning, they'll drive you to work and pick you up.