BlkZoomZoom said:I showed this thread to a couple of other techs. at work, I cannot write what their responses were....
And this is why technicians don't usually talk to the customer directly. You wouldn't understand customer service or sales strategy if it bit you in the ass. (just like the customer service monkeys wouldn't know a PCM if it hit them in the face) I'm an engineer, and there's a reason I don't talk to the customers at work. There's all kinds of strategy and shmoozing that goes on that I think is stupid, but in the end it helps the company a lot more than my blunt responses would.
"I deal with the customers so the goddamn engineers don't have to! I'm a people person! I'm good at dealing with people!" -- Office Space