Mazda Total Confidence Deductible...?

[runtohell121]

So as some of you might know from another thread about the delivery mileage on my red Mazda CX-5... and being forced to buy the Mazda Extended Warranty to be 'eligible' for the 0.9 APR... I was wondering why is there a $100 deductible per visit to a dealership in case something happens to my car?

I was not told that there will be a deductible for the extended warranty (Total Confidence) when doing the papers back in July.

 

[nizzy1115]

That is standard for extended warranties.

 

[deepfriedsushi]

So as some of you might know from another thread about the delivery mileage on my red Mazda CX-5... and being forced to buy the Mazda Extended Warranty to be 'eligible' for the 0.9 APR... I was wondering why is there a $100 deductible per visit to a dealership in case something happens to my car?

I was not told that there will be a deductible for the extended warranty (Total Confidence) when doing the papers back in July.

That sounds like sales person trickery to me.....But I'm not sure because I never bought an extended warranty before.

 

[ironbrewer]

I would call up Mazda corporate and ask about being forced to buy it.

 

[runtohell121]

That is standard for extended warranties.

I have extended warranty (Honda Care) on my Honda Insight and there is no deductible... Unless it's just a Mazda thing.

That sounds like sales person trickery to me.....But I'm not sure because I never bought an extended warranty before.

I'm sure it's a trick by the finance manager, but he won't give the damn 0.9% APR w/o the extended warranty.

I would call up Mazda corporate and ask about being forced to buy it.

Mazda can do something about it? Like the long thread about the terrible repaint/overspray, they haven't done anything still, only told me to go back to the dealer.

 

[mazdadude]

They offer plans with and without the deductible...

 

[atitus]

Deductibles are standard on these types of warranties, however I think that you were certainly mistreated by this dealer. I financed my car with 0.9 and there was no pre-requisite other than a credit check. I agree you should report the dealer to madza corporate. I would also fill out reviews for the dealership on edmunds.com, kbb.com, cars.com and so forth. You could even call the local tv news station and give them your story -- they LOVE these kind of things when there is a lull in other news to report.

 

[runtohell121]

They offer plans with and without the deductible...

I wish the damn finance person told me about the deductible... Only thing I was told is that it was extended to 8 years/100,000 miles.

Deductibles are standard on these types of warranties, however I think that you were certainly mistreated by this dealer. I financed my car with 0.9 and there was no pre-requisite other than a credit check. I agree you should report the dealer to madza corporate. I would also fill out reviews for the dealership on edmunds.com, kbb.com, cars.com and so forth. You could even call the local tv news station and give them your story -- they LOVE these kind of things when there is a lull in other news to report.

Never really knew about deductibles at all. I was certain that I would qualify for the 0.9% APR, but instead I was given 2.9% APR with the option of 0.9% APR if I buy the extended warranty which I did since in the end, the price comes about the same as 2.9% APR but would have been better not having to buy the stupid warranty just for the 0.9% APR.

I sort of reported the dealer to Mazda Corporate about the repair and detailing job at delivery, along with mileage but nothing really happened. On the survey, most of the comments were negative.

 

[CX-SV]

Due to a very legitimate concern (Finance manager misled and tied extended warranty to lower rate), just get a full refund for the extended warranty. The deductible is not the issue, the overpriced extended warranty forced upon the customer is the issue IMO. The odds are the extended warranty will never be used, any significant problems will tend to surface after 100K miles.

 

[robertmazda]

I'm not trying to criticize, and I sympathize with your situation. But the thought that you were "forced" to buy the warranty is somewhat a stretch. You could have walked away from the deal altogether if you were unhappy with the terms. Tying the warranty to the interest rate certainly does sound like salesperson BS, but that doesn't make it a lie. Bad practice perhaps, but if you were told about it then you could have said no. And the paperwork/application for the extended warranty that you signed should have stated the coverage level and deductible, since as others indicated there are various levels that you can purchase. If you signed something that says no deductible, then you have a very legitimate complaint. On the other hand, if you look at what you signed and it does indeed say $100 deductible, then I don't see that there is a valid complaint. Most people know that you have to be careful with car dealers. Been that way for decades. It's unfortunate but no less true.

 

[runtohell121]

I'm not trying to criticize, and I sympathize with your situation. But the thought that you were "forced" to buy the warranty is somewhat a stretch. You could have walked away from the deal altogether if you were unhappy with the terms. Tying the warranty to the interest rate certainly does sound like salesperson BS, but that doesn't make it a lie. Bad practice perhaps, but if you were told about it then you could have said no. And the paperwork/application for the extended warranty that you signed should have stated the coverage level and deductible, since as others indicated there are various levels that you can purchase. If you signed something that says no deductible, then you have a very legitimate complaint. On the other hand, if you look at what you signed and it does indeed say $100 deductible, then I don't see that there is a valid complaint. Most people know that you have to be careful with car dealers. Been that way for decades. It's unfortunate but no less true.

I could have walked away, but wanted a car soon and didn't want to bother any other dealer with the long process of negotiating and dealing with more BS. During my purchase period, the CX-5 was 0.9% APR but when I went to Fremont Mazda and asked about the APR situation, they kept telling me that it's 2.9% APR based on my credit score, though I did have a good credit ratings. The only way they would budge on giving 0.9% APR was tying down the warranty and not telling me specifics about the warranty, especially the deductible part. I was never told about the deductible and didn't really see the extended warranty paperwork. All I saw was extended warranty added to the long piece of paperwork and only saw the cost of the warranty on it.

Never knew Fremont Mazda would be this shady until I received the car and during the signing process, which I'm still kind of pissed off for the overspray on bumper and scratched headlight, along with some detailing marks that I could not get rid of.

 

[ironbrewer]

I'm not trying to criticize, and I sympathize with your situation. But the thought that you were "forced" to buy the warranty is somewhat a stretch. You could have walked away from the deal altogether if you were unhappy with the terms. Tying the warranty to the interest rate certainly does sound like salesperson BS, but that doesn't make it a lie. Bad practice perhaps, but if you were told about it then you could have said no. And the paperwork/application for the extended warranty that you signed should have stated the coverage level and deductible, since as others indicated there are various levels that you can purchase. If you signed something that says no deductible, then you have a very legitimate complaint. On the other hand, if you look at what you signed and it does indeed say $100 deductible, then I don't see that there is a valid complaint. Most people know that you have to be careful with car dealers. Been that way for decades. It's unfortunate but no less true.

I'm betting that Mazda Corporate does in no way tie the extended warranty to the loan rate. In fact it should be harder to qualify for the loan if it is larger.

 

[atitus]

I could have walked away, but wanted a car soon and didn't want to bother any other dealer with the long process of negotiating and dealing with more BS.

I think the salesperson picked up on this, and took advantage of you. Best thing now is to treat this as a learning experience and don't make the same mistake next time.

The only way they would budge on giving 0.9% APR was tying down the warranty and not telling me specifics about the warranty, especially the deductible part.

If you think about it, that really doesn't make any sense. The warranty offers NO protection to the dealer, only to you. If they are concerned about you making payments on the car, it would not help to INCREASE the price by adding the warranty cost. You were in a hurry and they used that against you to get you to buy the warranty. I'm pretty sure that if you cancel it, they will refund the money (pro-rated for the time which has passed so far.) If you don't really want the warranty, you should cancel it.

Never knew Fremont Mazda would be this shady until I received the car and during the signing process, which I'm still kind of pissed off for the overspray on bumper and scratched headlight, along with some detailing marks that I could not get rid of.

Thanks for sharing the story here. This is exactly the kind of info that makes the forum great; hopefully it helps future buyers from avoiding the same issue with them.

 

[Woodys2718]

I'd be going back and dumping the extended warranty (unless you want it).

Finance rates are NEVER dependent upon the purchase of extended warranties.

 

[RedBaron]

That was a dealer scam, definitely. Most, if not all, warranties are refundable within some time period if not used. Get a full refund for the warranty and call up Mazda customer care and b**** heavily about the dealer.

 

[mazdadude]

Had something similar happen years ago at a Mazda dealer named Fremont Mazda. They couldn't honor the price that their sales person faxed me, agreed to, and after I made a 4 hour drive to the dealer, and in addition, the car had a few paint scratch marks and a ding at delivery.

 

[Bladecutter]

So as some of you might know from another thread about the delivery mileage on my red Mazda CX-5... and being forced to buy the Mazda Extended Warranty to be 'eligible' for the 0.9 APR... I was wondering why is there a $100 deductible per visit to a dealership in case something happens to my car?

I was not told that there will be a deductible for the extended warranty (Total Confidence) when doing the papers back in July.

You got scammed.
You qualified for the 0.9% financing, and they scammed you into paying more for a warranty so that their financing person could make a bigger bonus by telling you that you only qualified for the 2.9% financing, but they could work a deal for the 0.9% if you buy the warranty.

You should have walked, and gone to a different dealer.
And to top it off, you accepted a damaged car.

BC.

 

[runtohell121]

Had something similar happen years ago at a Mazda dealer named Fremont Mazda. They couldn't honor the price that their sales person faxed me, agreed to, and after I made a 4 hour drive to the dealer, and in addition, the car had a few paint scratch marks and a ding at delivery.

Yeah... Never doing business with Fremont Mazda ever again and anyone who see this message should avoid them. During the Internet/email prices, their offers on the car was pretty low.

The car that Fremont Mazda got me was from Sacromento, had someone 'drive' it here without letting me know that it was being driven to Fremont. When the car arrived for delivery, the car had a rock chip on it, so I refused delivery 1st time. They fixed it by repainting the portion of the bumper. On 2nd delivery, since it was night time, I couldn't really see the damages done during repair until the next morning when I was home already which I noticed overspray and uneven paint and driver side headlight being scratched/paint on it and some detailing marks that I can't figure out to remove even with multiple methods. Contacted Mazda Corp., nothing happened as of now still.

You got scammed.
You qualified for the 0.9% financing, and they scammed you into paying more for a warranty so that their financing person could make a bigger bonus by telling you that you only qualified for the 2.9% financing, but they could work a deal for the 0.9% if you buy the warranty.

You should have walked, and gone to a different dealer.
And to top it off, you accepted a damaged car.

BC.

In the end, Fremont Mazda is a scamming Mazda Dealer in the Bay Area. Avoid at all cost.

Don't know if I should contact Mazda Corporation again to see what are some options. Will have to discuss if we still want the warranty or not, that's for sure.

 

[Bladecutter]

Yeah... Never doing business with Fremont Mazda ever again and anyone who see this message should avoid them. During the Internet/email prices, their offers on the car was pretty low.

The car that Fremont Mazda got me was from Sacromento, had someone 'drive' it here without letting me know that it was being driven to Fremont. When the car arrived for delivery, the car had a rock chip on it, so I refused delivery 1st time. They fixed it by repainting the portion of the bumper. On 2nd delivery, since it was night time, I couldn't really see the damages done during repair until the next morning when I was home already which I noticed overspray and uneven paint and driver side headlight being scratched/paint on it and some detailing marks that I can't figure out to remove even with multiple methods. Contacted Mazda Corp., nothing happened as of now still.




In the end, Fremont Mazda is a scamming Mazda Dealer in the Bay Area. Avoid at all cost.

Don't know if I should contact Mazda Corporation again to see what are some options. Will have to discuss if we still want the warranty or not, that's for sure.

Mazda North America isn't going to do anything to help you in any way, shape or form, because your purchase contract is between you and Fremont Mazda.
Once you signed the papers, and drove the vehicle off of their lot, you accepted the vehicle in the condition it was in, unless you had items notarized on your contract.

Take this as a learning experience, and don't let this happen to you or anyone you know in the future.

BC.

 

[runtohell121]

If we cancel the extended warranty, it won't effect the finance rate right? Debating right now if I really want to keep the warranty or not.