2017~2025 Mazda Connect stuck? Media/Nav/Phone all greyed out, commander knob dead

[mamala132]

Hi all,

I’m dealing with a frustrating issue on my 2019 Mazda CX-5 and would really appreciate some help or insight from anyone who's experienced something similar.

The problem:​

• Most of the infotainment system is disabled or greyed out:
  • Media, Radio, Navigation, and Apps are all greyed out and can't be selected.
  • I cannot listen to music at all, from radio, Bluetooth, or USB ->nothing is accessible.
  • The only functional area is "Settings", which I can still access via the touchscreen.
• The commander knob and all physical buttons (Nav, Home, Back, Volume, etc.) are completely non-responsive.

It seems like the system is in some kind of restricted/limp mode, allowing only basic functionality.

What I’ve tried so far:​

• Soft reset: Holding Back + Nav + Volume buttons -> no change.
• Battery reset: Disconnected the negative terminal for ~15 minutes -> still stuck.
• Removed all USB devices, SD card, and disconnected Bluetooth devices -> no effect.
• Swapped in a working commander switch from another CX-5 -> still not working, so I’m ruling out hardware failure of the switch itself.

Model: 2019 CX-5 2.2D 150PS Executive SE 4DR
Region: EU N

Current firmware version:

• OS Version: 10.00.100
• Music Database: 00.08.000
• Fail safe version: 70.00.100

Has anyone experienced this exact issue?
Can this be resolved with a firmware update or reflash?

 

[wlong01]

Does the backup camera still work when you put it in reverse?

 

[mamala132]

Does the backup camera still work when you put it in reverse?

There was no reverse view camera with this model