If you got the clunk, I need to know before Wednesday!
- Thread starter Newf
- Start date
DooMer_MP3
Member
newf said:
Make sure you let THEM know this
.Chris
Hi Newf,
03 Spicy Orange MSP
I bought my MSP January 10, 2003 and with about 125 miles I started hearing the clunk. I brought up the issue with my dealer (Faulkner Mazda in PA) and they were very accomodating and very willing to help in anyway they could. I brought it in on a Tuesday and left it there for almost a week. The service manger said that they definitely heard the clunk and it sounded like it was coming from the rear passenger side of the car. They explained to me that they could not pin point exactly where it was coming from but they removed all aftermarket suspension parts and reinstalled them to make sure they were torqued to spec. He relayed that everything was to spec. They removed the sway bar bushings and greased them and reinstalled them also. He told me that they didn't think it was the bushings because they placed a call to Mazda USA and they told him they have reports of bushing deterioration but it normally doesn't happen for about 1500-2000 miles in these reported cases. Everything was clunk free for about two weeks but the clunk is starting to make itself known once again. When I take the car in for the first oil change I'll probably be leaving the car there for another week to address the clunk again. When I picked up the car after having the bushings greased I told them that it would not take care of the problem and that I would probably be back soon.
Unhappy MSP owner....................Mark
03 Spicy Orange MSP
I bought my MSP January 10, 2003 and with about 125 miles I started hearing the clunk. I brought up the issue with my dealer (Faulkner Mazda in PA) and they were very accomodating and very willing to help in anyway they could. I brought it in on a Tuesday and left it there for almost a week. The service manger said that they definitely heard the clunk and it sounded like it was coming from the rear passenger side of the car. They explained to me that they could not pin point exactly where it was coming from but they removed all aftermarket suspension parts and reinstalled them to make sure they were torqued to spec. He relayed that everything was to spec. They removed the sway bar bushings and greased them and reinstalled them also. He told me that they didn't think it was the bushings because they placed a call to Mazda USA and they told him they have reports of bushing deterioration but it normally doesn't happen for about 1500-2000 miles in these reported cases. Everything was clunk free for about two weeks but the clunk is starting to make itself known once again. When I take the car in for the first oil change I'll probably be leaving the car there for another week to address the clunk again. When I picked up the car after having the bushings greased I told them that it would not take care of the problem and that I would probably be back soon.
Unhappy MSP owner....................Mark
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newf, here is another one in Canada....
I'm not sure if that's the same problem that you're talking about.
Talk to me by e-mail or MSN philkhk@hotmail.com
I'm not sure if that's the same problem that you're talking about.
Talk to me by e-mail or MSN philkhk@hotmail.com
Mine just started doing this, however it may be that I just noticed it do to the stereo. Any help I can give you all, I know you think Im new to this scene, but I have been looking in from afar.
I hope that the alignment is right on the 2003's, sucks to have to change tires at 24000 miles.
Hope you get this in time.
I hope that the alignment is right on the 2003's, sucks to have to change tires at 24000 miles.
Hope you get this in time.
M
mngai
Not sure if this is too late. Add me to your list ...
Margaret, '01 MP3, just moved from Toronto to Calgary (Canada), around 18K km now, had clunking noise since the beginning, tried bushing & link fix but no use
Let me know if you need more info. Good luck with your meeting & keep us posted!
Margaret, '01 MP3, just moved from Toronto to Calgary (Canada), around 18K km now, had clunking noise since the beginning, tried bushing & link fix but no use
Let me know if you need more info. Good luck with your meeting & keep us posted!
I got your emails guys. I'll be going up to see them today after work. I've actually been talking back and forth to my dealer since Monday night. Last night they presented with the some half assed deal that I could have worked out through the dealer anyways without them. Today I'm hoping they offer me something more sensible. They now seem to recognize the problem. Although, I have not yet talked to them personally, and when I do I want to know, and be assured that they are indeed serious about fixing this problem.
If not, there will be hell.
Thanks for the support to all.
I'll be taking emails still from now, until about 6 hours from now.
Check time on post.
If not, there will be hell.
Thanks for the support to all.
I'll be taking emails still from now, until about 6 hours from now.
Check time on post.
Well, I just spent 1 and a half hours talking to this district manager. My brain is still kinda in a blur about everything that happened so bare with me
He was a nice guy. Could talk the ears off of anyone.....typical salesman type without the b.s.
Mazda is now fully aware of the problem. they have admitted to receiving complaints about the MP3. I made sure to clearly state there is more then one problem, and he listened to everything. I identified each problem, and made sure he understood. He took notes the entire time, and told me that whatever I say is going straight to the head techs in Canada and will be used in finding the fix. I presented him with a list of solutions that we have thought of here.
They have called in every Master Tech they can get their hands on to get this fixed asap. It has now become a priority to find a fix as of this week. I arranged to have them look at Toronto_Raj's car. They are getting it on Monday. He stressed over and over that the guys that are going to fix this problem have been aware of it for sometime, and they are extrememly highly trained, work on F1 cars, cart racing, amongst other forms of racing. One of the them is being pulled away from Bermuda this weekend, and flying to Canada to handle the situation 1st hand. He already seems to have a solution as he's known about the clunk himself for sometime and claims to know why it's doing it. His idea involves some sort of bearing type of bushings that will allow the sway bar to move more freely without noise, but might stiffen the ride some.
I as you all know have been in contact with Racing Beat over and over. While most of the stuff they have told me in confidence that I wouldn't spread it over the internet, I can say the President, and chief Engineer from Racing Beat is flying to Canada as well to look into the proper fix. he told me this today, and knows I'm the one that has been talking to them off and on. Mazda claims they too may have a fix, but I have not heard anything from Racing Beat for a while. Last I heard, they were sending my sample bushing to their manufacturer to see about getting urethane bushings fabricated.
I brought up the idea of greaseable bushings like the energy suspension ones as well as other ideas, like the bushings being wrong diametre, a different diametre on one side then the other, bushings being too far on the inside of the and should be further out, cheap plastic endlinks. All of which he listened and pretty much agreed with.
Basically, they are not interested in a greaseable bushing as it's is a "lame attempt at a proper fix" as he stated. Same thing for the powder coating idea, teflon tape, and everything else we've all tried and discussed here. They are serious about finding a permanent fix without the "slap something together mentality" I'm not one to sit and listen to bulls*** easily, but I felt that he was very serious and telling the truth.
My manager took me aside before the meeting and said to me that they've been in conference calls all day, heck all week
Is his own words
"I don't know what you did, or how you did it, but you've got some serious s*** going on now. In my 20+ years of the auto industry I've never seen any customer get this much s*** going on....racing beat, Mazda of Canada, every Master Tech, district manager getting together...WOW...good job"
So, rest assured something is going to be done about the clunk. I basicaly said this
Priority one get the clunk fixed. next is the squeaky struts ( we both agreed it's got to be some sort of lubrication needed), and then it's the squeaky bushings.
I have not personally been offered anything. MY concern was really to get this thing fixed. Afterall, if I get a Mazdaspeed, it's going to need the same fix as well. I did walk out of this whole thing with mixed emotions. I told them that if they don't step to the plate and offer me something, my next car is a Honda. He didn't like that much, but he got the point loud and clear.
I also stated that if they think the car is going to be fixed quickly their wrong. So he suggested what I thought they should do. I told him in summary, find a fix, but don't call it "fixed" until a good month or two later at least. It's nothing to put on another set of bushings, think it's fixed, only to have it come back a month later. He wanted me to specifify about how many miles/kms I usually get out of the newest bushings....I found this very hard to answer, as it's been so varied.
My car is NOT going to TO. He didn't blame me for not wanting to do it, even said he wouldn't personally. Although, I've been told by a number of head mazda guys now that Mazda has NEVER suggested railing a car back to TO to ever get fixed. The expense would be upwards of a few thousand at least just for shipping, and another small fortune to give me a rental for 4-6 weeks. I think that alone shows they are serious about this. now it looks like Toronto_Raj is going to enjoy the "rental car" I have not talked to him since, but I'm told they have contacted him. PM me what they said dude!
At one point before this meeting we were trying to trade my car for a speed, but opted not to do it yet. I will do so when the grey speeds are relased, but only assuming I approve of how they handle this situation from this point on. I'm still not %100 sure I want to take the chance on getting another Mazda and having this happen all over again. But my dealer is AMAZING!, and I would like to deal with them again.
My hands are tired, I need supper, and I gotta crap, I'll finish this later on.
Oh, before I go.....there was one point where he was trying the "I think only canada is having this problem....bla bla bla....and I yanked out my papers from inside my jacket ( he couldn't see them until I did this and was VERY surprised ) and I handed him your emails, info as promised. He took them, and assured me they will be passed onto the proper people so you guys may be contacted. I'd imagine he's only taking care of the Canadian ones first, but I had stressed that the US not be ignored.
So, your emails worked! Thanks straight from my heart. I felt I wasn't alone while talking to this guy, and it helped when he started reading through some of them. We should all be proud, but we need to be very patient. A permanent fix is on the way, no fooling around this time I hope. They are going to be constantly in touch with me, or at least he says, and I told him if they have any questions, email asap, and I'll do whatever I can. he was amazed at the sheer knowledge that I had about the car, and we even got to talking about some others cars and stuff, and he seemed like a true "car guy" and not just some suit.
He was a nice guy. Could talk the ears off of anyone.....typical salesman type without the b.s.
Mazda is now fully aware of the problem. they have admitted to receiving complaints about the MP3. I made sure to clearly state there is more then one problem, and he listened to everything. I identified each problem, and made sure he understood. He took notes the entire time, and told me that whatever I say is going straight to the head techs in Canada and will be used in finding the fix. I presented him with a list of solutions that we have thought of here.
They have called in every Master Tech they can get their hands on to get this fixed asap. It has now become a priority to find a fix as of this week. I arranged to have them look at Toronto_Raj's car. They are getting it on Monday. He stressed over and over that the guys that are going to fix this problem have been aware of it for sometime, and they are extrememly highly trained, work on F1 cars, cart racing, amongst other forms of racing. One of the them is being pulled away from Bermuda this weekend, and flying to Canada to handle the situation 1st hand. He already seems to have a solution as he's known about the clunk himself for sometime and claims to know why it's doing it. His idea involves some sort of bearing type of bushings that will allow the sway bar to move more freely without noise, but might stiffen the ride some.
I as you all know have been in contact with Racing Beat over and over. While most of the stuff they have told me in confidence that I wouldn't spread it over the internet, I can say the President, and chief Engineer from Racing Beat is flying to Canada as well to look into the proper fix. he told me this today, and knows I'm the one that has been talking to them off and on. Mazda claims they too may have a fix, but I have not heard anything from Racing Beat for a while. Last I heard, they were sending my sample bushing to their manufacturer to see about getting urethane bushings fabricated.
I brought up the idea of greaseable bushings like the energy suspension ones as well as other ideas, like the bushings being wrong diametre, a different diametre on one side then the other, bushings being too far on the inside of the and should be further out, cheap plastic endlinks. All of which he listened and pretty much agreed with.
Basically, they are not interested in a greaseable bushing as it's is a "lame attempt at a proper fix" as he stated. Same thing for the powder coating idea, teflon tape, and everything else we've all tried and discussed here. They are serious about finding a permanent fix without the "slap something together mentality" I'm not one to sit and listen to bulls*** easily, but I felt that he was very serious and telling the truth.
My manager took me aside before the meeting and said to me that they've been in conference calls all day, heck all week
Is his own words
"I don't know what you did, or how you did it, but you've got some serious s*** going on now. In my 20+ years of the auto industry I've never seen any customer get this much s*** going on....racing beat, Mazda of Canada, every Master Tech, district manager getting together...WOW...good job"
So, rest assured something is going to be done about the clunk. I basicaly said this
Priority one get the clunk fixed. next is the squeaky struts ( we both agreed it's got to be some sort of lubrication needed), and then it's the squeaky bushings.
I have not personally been offered anything. MY concern was really to get this thing fixed. Afterall, if I get a Mazdaspeed, it's going to need the same fix as well. I did walk out of this whole thing with mixed emotions. I told them that if they don't step to the plate and offer me something, my next car is a Honda. He didn't like that much, but he got the point loud and clear.
I also stated that if they think the car is going to be fixed quickly their wrong. So he suggested what I thought they should do. I told him in summary, find a fix, but don't call it "fixed" until a good month or two later at least. It's nothing to put on another set of bushings, think it's fixed, only to have it come back a month later. He wanted me to specifify about how many miles/kms I usually get out of the newest bushings....I found this very hard to answer, as it's been so varied.
My car is NOT going to TO. He didn't blame me for not wanting to do it, even said he wouldn't personally. Although, I've been told by a number of head mazda guys now that Mazda has NEVER suggested railing a car back to TO to ever get fixed. The expense would be upwards of a few thousand at least just for shipping, and another small fortune to give me a rental for 4-6 weeks. I think that alone shows they are serious about this. now it looks like Toronto_Raj is going to enjoy the "rental car" I have not talked to him since, but I'm told they have contacted him. PM me what they said dude!
At one point before this meeting we were trying to trade my car for a speed, but opted not to do it yet. I will do so when the grey speeds are relased, but only assuming I approve of how they handle this situation from this point on. I'm still not %100 sure I want to take the chance on getting another Mazda and having this happen all over again. But my dealer is AMAZING!, and I would like to deal with them again.
My hands are tired, I need supper, and I gotta crap, I'll finish this later on.
Oh, before I go.....there was one point where he was trying the "I think only canada is having this problem....bla bla bla....and I yanked out my papers from inside my jacket ( he couldn't see them until I did this and was VERY surprised ) and I handed him your emails, info as promised. He took them, and assured me they will be passed onto the proper people so you guys may be contacted. I'd imagine he's only taking care of the Canadian ones first, but I had stressed that the US not be ignored.
So, your emails worked! Thanks straight from my heart. I felt I wasn't alone while talking to this guy, and it helped when he started reading through some of them. We should all be proud, but we need to be very patient. A permanent fix is on the way, no fooling around this time I hope. They are going to be constantly in touch with me, or at least he says, and I told him if they have any questions, email asap, and I'll do whatever I can. he was amazed at the sheer knowledge that I had about the car, and we even got to talking about some others cars and stuff, and he seemed like a true "car guy" and not just some suit.
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(yippy) (yippy) (yippy) great work newf!!! thats dedication. if it weren't for people like you my car would clunk and squeek forever. My car will be going into the shop in two weeks i just got off the phone with my service rep and he said i got these new bushings that should fix it:bs: i will print out what you wrote and hand it to him directly. thanks again.
