got carbon fiber hood today....in pieces...

cdurk6

Member
ya so i ordered one off ebay from Custom Carbons, and when i recieved it form DHL, which let me tell you they are a joke compared to UPS, the guy swings open the back doors of his like 89' astrovan, and grabs my box and trys to pull it out horizontally. What do you know he bangs it on the doors because the package is too wide, so then he finally figures out to tip it sideways and pulls it out of the van, he couldnt reach good and dropped it kindof hard on the street. I asked him, do I need to sign anything? he says, no i just need to scan it, and he had like a retarded old scanner that took like 8 trys to finally scan it, then I got to carry it up my driveway. I go to set the box down and open it, and what do you know, he drove away before i could even look at it. I finally opened it, and had half of it unwrapped, let me tell you it looks really good too, then i get to the drivers side corner, closest to the mirror, and its chipped a good 6 or 7 inches along the edge...

I immediately called Custom Carbons, they told me they were going to start the process to replace the hood through DHL, they are doing all the work, i just have to wait for a DHL "box CSI" to come inspect the box, and im supposed to tell him the story i just wrote, according to C.C.. They said i should have no problems and that DHL will repackage the hood and send it back, and as soon as C.C. talks with the box csi they will ship the new hood out that day, even before they recieve the new hood, so im going to make sure i end up getting DHL's fastest best service for free...like next day air, and shipped on silk ****** pillows. I mean why should I have to wait another week for the shipping, thats on top of how long it takes for the box guy to come....and none of this is my fault but....thats life.....lol sorry if it sounded like a rant against DHL....but it was.

So, yep...dont ever use DHL... and Custom Carbons Hoods are nice.....and so are they're staff.

durk
 
Sucks about the shipping, but nice to see it getting resolved quickly. And LOL @ the silk pillows comment:)
 
rum said:
s*** man, bottomless bank account?

uhh, first of all i dont know where you get that...but i got the hood for 300 and 150 for shipping, which is a good price, and i got my new tv for 200 plus like 50 for shipping....i guess the account must be deep as s***
 
Custom Carbons............they got a site...? Im interested in buying one...silk pillows and all...
 
I'm sooooo tempted to buy that damn hood!!!
So the quality is top notch? (besides the damn scratch)
It's good to hear that C.C. has good customer service and is handling your situation with speed. I'll definitely buy thier hood when I get the money!
 
Rock said:
I'm sooooo tempted to buy that damn hood!!!
So the quality is top notch? (besides the damn scratch)
It's good to hear that C.C. has good customer service and is handling your situation with speed. I'll definitely buy thier hood when I get the money!

well yes the hood looks great, and the latch looks like good quality too.
But for $150 shipping...it should have been almost bomb-proof. They were sketchy with the packaging. but yah, my friend was over when i unwrapped it and he said it looked MUCH better in person then in the pics.
 
HAHAHA... i never knew what DHL was (i live in NJ) until they delivered my lappy saddlebag... And I thought the UPS trucks looked bad! lol

so, why not use fedex...??? if dhl sucks... AND ups sucks... does fedex suck too?? hehehe

thats a nice hood... im sure theres more "better" looking hoods in other places... guess the almighty powerful google.com will become useful... afterall... hehehe (thumb)

heres the link to the mazda 3 hood
http://www.customcarbons.com/product_info.php/manufacturers_id/12/products_id/24
 
I used to work for FedEx. They are pretty un-predictable with deliver. They do have a window, but they are just..uhm...different in their timing.
 
LinuxRacr said:
I used to work for FedEx. They are pretty un-predictable with deliver. They do have a window, but they are just..uhm...different in their timing.

ya and they dont really update their tracking info as good as ups....like with ups you can wake up go online, and see that your package left on the truck for delivery at like 7am... with fedex and dhl...its like updated after you recieve it....slow
 
I work in the shipping industry for a franchise called Postnet. We don't deal with DHL but we deal with FedEx and UPS. Let me tell you that it is going to be at least a month before you receive your new hood. They will try everything in their power to deny your claim. Hopefully you have a painless experience with DHL because the process of claiming through FedEx and UPS is like pulling teeth. Good luck
Anthony
 
same thing

Same thing happened to me with DHL. I ordered something for my husband and the put it inside the fence with the dog. Of course the dog tore apart the box and some of the parts are missing. Luckily Stillen said they would take the matter up with DHL and take care of it. Same day UPS left a package by our garage... I guess its not necessary to have a brain to work at DHL
 
Please be leeriy of Custom Carbons. They have a reputation of selling subpar hoods. I told a quite a few of them, and the quality was questionable. So if you are looking for a cheap hood with flaws, go right ahead. However, don't expect anything Grade A.
 
shipping weight

WldAngL said:
Same thing happened to me with DHL. I ordered something for my husband and the put it inside the fence with the dog. Of course the dog tore apart the box and some of the parts are missing. Luckily Stillen said they would take the matter up with DHL and take care of it. Same day UPS left a package by our garage... I guess its not necessary to have a brain to work at DHL


That really sucks, but I was wondering if you knew the shipping weight. Nobody seems to know how much one of these things weighs vs. stock (kinda the reason for getting one in the first place IMHO....)...

Custom Carbons site has no info (that I could find).

(bang)
 

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