I had a fun expereience the other day (1/18/2010) at a local after market shop called Auto Additions at 6001 Westerville Rd, Westerville OH 43081. First they installed my remote start/alarm in December. They over charged me and my bank wanted to charge a fee, i work for the bank so that was taken care of quikly. When they installed my remote start/alarm they did not install everything that came with it (hood pin switch, valet button also used for programming, and toggle switch to turn off the remote start incase you need to change the battery and i think one other thing) as they said they would.
Because their hours are the same as my hours i had to wait until yesterday, the first day i had off this year to take my car back in. I just wanted 3 things done, hood pin switch installed, 2nd programed to the alarm, and valet switch where i can get to it not under the dash (if it's really there or they just said it was).
They called and said my car was done so i had my girlfriend take me to pick it up. Before they handed my the keys they said they didn't do the valet button cause i can do that through the remote. Fine whatever. So I start my car because it's cold outside and I'm in line because i had another question. Next thing I hear is my alarm going off and what sounds like the factory alarm of another car. I heard this because they left my car in gear and it went 30ft across the parking lot into one of their employees Honda CR-V.
At this point I'm a little upset to put it nicely and when everyone goes outside i'm told it's my fault. It's my fault i started the car that they left in gear because "i didn't check to see if it was in gear" and also "who starts their car when they are 5 ft. from it?" and "the person that left in gear probably works at the front desk and not in back so he wouldn't know" and "you didn't leave instruction to leave it in neutral". I was actrully so dumbfounded by these remarks it took away my anger, probably a good thing cause i could see myself doing something stupid and getting myself in trouble. They also told me i shouldn't go through my insurance because i would have to pay for the other guy's bumper and they will give me a break on that.
Well i next called 911 so i could file a report. They were still "helping me" untill the officer arrived. Then they wouldn't talk to me at all. Douche Bags. so i filed out the report and the officer had to go before i could finish and said "you can leave the report with them" and i laughed and said no i've lost all trust in these people which an older lady said me too! right infront of half the crew that works there. (that was priceless)
So next I go to the police station to drop off my report and decide to look umder my hood and guess what....no hood pin switch. Gave them a call to tell them they didn't do what my car was there for and the guy on the phone said "well everybody is gone but you can bring your car back" I wasn't so nice to that guy and he "understood my frustration" which i told him he didn't.
On to today, filed a complant w/ the BBB asking for my car to be fixed and half if not all of what i have paid for them only doing half the work and being bad people in general. I know I won't get anything out of it but atleast it's there. My co-worker also called them today to cancel her appointment with them and told them they were terrible people that don't care about their customers or take responsibility and she didn't want her car touched by that kinda person or company. (also a priceless moment). Called my insurance and filed a claim, the guy in charge said it's a pretty simple case and their (Auto Additions)insurance would pay my insurance back and hopefully my deductable aswell.
So unless you like getting treated like s*** and want bad service that's half assed don't go to Auto Additions
Because their hours are the same as my hours i had to wait until yesterday, the first day i had off this year to take my car back in. I just wanted 3 things done, hood pin switch installed, 2nd programed to the alarm, and valet switch where i can get to it not under the dash (if it's really there or they just said it was).
They called and said my car was done so i had my girlfriend take me to pick it up. Before they handed my the keys they said they didn't do the valet button cause i can do that through the remote. Fine whatever. So I start my car because it's cold outside and I'm in line because i had another question. Next thing I hear is my alarm going off and what sounds like the factory alarm of another car. I heard this because they left my car in gear and it went 30ft across the parking lot into one of their employees Honda CR-V.
At this point I'm a little upset to put it nicely and when everyone goes outside i'm told it's my fault. It's my fault i started the car that they left in gear because "i didn't check to see if it was in gear" and also "who starts their car when they are 5 ft. from it?" and "the person that left in gear probably works at the front desk and not in back so he wouldn't know" and "you didn't leave instruction to leave it in neutral". I was actrully so dumbfounded by these remarks it took away my anger, probably a good thing cause i could see myself doing something stupid and getting myself in trouble. They also told me i shouldn't go through my insurance because i would have to pay for the other guy's bumper and they will give me a break on that.
Well i next called 911 so i could file a report. They were still "helping me" untill the officer arrived. Then they wouldn't talk to me at all. Douche Bags. so i filed out the report and the officer had to go before i could finish and said "you can leave the report with them" and i laughed and said no i've lost all trust in these people which an older lady said me too! right infront of half the crew that works there. (that was priceless)
So next I go to the police station to drop off my report and decide to look umder my hood and guess what....no hood pin switch. Gave them a call to tell them they didn't do what my car was there for and the guy on the phone said "well everybody is gone but you can bring your car back" I wasn't so nice to that guy and he "understood my frustration" which i told him he didn't.
On to today, filed a complant w/ the BBB asking for my car to be fixed and half if not all of what i have paid for them only doing half the work and being bad people in general. I know I won't get anything out of it but atleast it's there. My co-worker also called them today to cancel her appointment with them and told them they were terrible people that don't care about their customers or take responsibility and she didn't want her car touched by that kinda person or company. (also a priceless moment). Called my insurance and filed a claim, the guy in charge said it's a pretty simple case and their (Auto Additions)insurance would pay my insurance back and hopefully my deductable aswell.
So unless you like getting treated like s*** and want bad service that's half assed don't go to Auto Additions
