2017~2024 CX-5 My Mazda connection issue

[Sgaeyl]

Anyone know how to fox this issue I had my car added in and removed due to nothing working when it was added went to readd and it keep giving me this message I cleared cache and data from the added and deleted the app and re-download and still getting this message I waited 3 days and tried again and nothing still

 

[Shadowmedic]

I’m having the same issue. Hopefully someone can post a solution.

 

[Sgaeyl]

I go to the dealer tomorrow so I'll update tomorrow when I get my car back

 

[Shadowmedic]

Awesome, thank you.

 

[Sgaeyl]

At the dealer now mazda say my car is in a disconnected state and needs the dealer to troubleshoot it

 

[cz5gt]

What year?

 

[Sgaeyl]

2021

 

[cz5gt]

There are few updates for the tcu (most important) and the infotainment. Ask them to update to the latest.

 

[Sgaeyl]

Everything is updated to the best software but of you un enroll on the weekend I won't count till business days so Monday thru Friday so I will update again Wednesday

 

[Sgaeyl]

So it's Friday and still no changed in my issue mazda trying to send me back to the dealer again after I went Monday and they did nothing so I'll update again when I get done with them