Clutch Kit??
- Thread starter TexP5
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mountjonas
Member
- :
- 2013 VRM MS3
i thought the issue was for all protege5's
mountjonas said:
i have had problems with my dealer before (they are bitches) so i would hate to have you call and then them not want to do this anymore... they were extrememly nice and cooperative when i called earlier (which is not normal for this dealership)... so yeah... i know that the people @ FREMONT FORD and MAZDA know about the problem as someone posted earlier... but yeah... umm...
what i did when i called was i explained the symptons and explained the TSB and asked to schedule a time to come in to have this completed... i asked numerous times if he wanted the TSB # (MT000003848) and he said no... he said to bring the car in and that they would do it... i informed him that he may need to order parts and i told him i had the part numbers needed... i read them off to him, he said that they would order the parts and they would be in tomorrow around 10am... so tomorrow i am dropping my car off, picking up a FREE rental car, and then going to work... on my way home from work i will swing back by the dealership and pick up my car... if the delivery of the parts is delayed and they did not complete the service; then i will either get to keep the rental an extra day or will just do the same thing the next day...
i will give you the dealership's name and number but i would prefer to wait until AFTER they do the service (like i said i have had problems with this dealer and would hate for them to deny me becaue someone called and asked questions which made them snoop further in to the TSB which then may actually reveal that maybe this TSB is not real)...
or maybe i am just paranoid
(nervous)
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mountjonas said:
1999, 2000, 2001, and 2002 Manual Tranmission PROTEGE's.... Protege5 is included... but since you have a 2002.5 you may have the newer parts... but then again i thought i heard someone say it was fixed in all 2003 and later models...
so who knows...
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Way to go Cheese. You'll see a big improvement I guarantee. My dealer handled it exaclty the same way. Took the car in, they gave me a rental, it took a day til they got the parts and they fixed it the next day. No worries, no hassles, solved the problem
Mountjonas...Geez, don't be so paranoid "somebody's lying about the TSB" There are at least a dozen people on this board who have gotten clutch kits with the exact part numbers from that TSB installed on their cars. If your dealer's not listening to you, I feel really sorry cause they're just jerking you big time. This is a known problem and Mazda does have a fix. I don't know why they won't listen to you but nobody's posting false TSB's. What would be the point of anyone here on the board lying about this?? We're all just trying to help each other out man.
Mountjonas...Geez, don't be so paranoid "somebody's lying about the TSB" There are at least a dozen people on this board who have gotten clutch kits with the exact part numbers from that TSB installed on their cars. If your dealer's not listening to you, I feel really sorry cause they're just jerking you big time. This is a known problem and Mazda does have a fix. I don't know why they won't listen to you but nobody's posting false TSB's. What would be the point of anyone here on the board lying about this?? We're all just trying to help each other out man.
MountJonas; i say you call them back, give them the TSB # (MT000003848)... also ask them to call MNAO to verify the TSB (technical service bulletin)... the more confident you are with the knowledge you have, the more willing they will be to fix the problem...
try reading off the parts needed...
-------------
Part Number - Description - Qty - Notes
FP01-16-410A-9U - Clutch Cover - 1 - 1.8L
FS05-16-410A - Clutch Cover - 1 - 2.0L
FP49-11-500A - Flywheel - 1 - 1.8L
FS01-11-500A - Flywheel - 1 - 2.0L
B633-16-460A-9U - Clutch Disc - 1 - 1.8L
FS06-16-460 - Clutch Disc - 1 - 2.0L
--------------------------
also print out a copy of the TSB found @ http://web2.airmail.net/emann/protegefaq/tsb/mt000003848.html
I feel that because when i called my dealership, i knew the part numbers needed, i knew the models affected, and i even knew the TSB#... thats why they were so willing to fix it... it seemed like i knew my s*** ya know...
and the only reason i knew my s*** is becuase i read this thread....
try reading off the parts needed...
-------------
Part Number - Description - Qty - Notes
FP01-16-410A-9U - Clutch Cover - 1 - 1.8L
FS05-16-410A - Clutch Cover - 1 - 2.0L
FP49-11-500A - Flywheel - 1 - 1.8L
FS01-11-500A - Flywheel - 1 - 2.0L
B633-16-460A-9U - Clutch Disc - 1 - 1.8L
FS06-16-460 - Clutch Disc - 1 - 2.0L
--------------------------
also print out a copy of the TSB found @ http://web2.airmail.net/emann/protegefaq/tsb/mt000003848.html
I feel that because when i called my dealership, i knew the part numbers needed, i knew the models affected, and i even knew the TSB#... thats why they were so willing to fix it... it seemed like i knew my s*** ya know...
and the only reason i knew my s*** is becuase i read this thread....
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mountjonas
Member
- :
- 2013 VRM MS3
i'm not paranoid. i'm telling you what i've been hearing. i talked to someone at mazda and they flat out told me there is no technical bulletin for the protege clutch. that's not paranoid. paranoid is not giving out details of names and places that are addressing this issue.
i've been on the phone for a while now calling different people trying to figure this thing out. that's all. someone says there is no tsb another one says there is. one of them is not telling the truth. that's all i'm saying. all i want is to have the problem resolved and i'm checking everything to make sure i don't sound like an ass when i go to the dealership about something that might not even exist. it's called being thorough.
i've been on the phone for a while now calling different people trying to figure this thing out. that's all. someone says there is no tsb another one says there is. one of them is not telling the truth. that's all i'm saying. all i want is to have the problem resolved and i'm checking everything to make sure i don't sound like an ass when i go to the dealership about something that might not even exist. it's called being thorough.
mountjonas said:
check it out man, call the person who told you that there is no TSB for the protege clutch and as k them to check on a TSB# and read to them MT000003848... see what they say...
once you have done that, please post here so that we can all here what their response is...
mountjonas
Member
- :
- 2013 VRM MS3
i called mazda corporate and they told me they don't have access to the tsb and to call a dealership up. that was the second person i talked to there. the first one said that she couldn't find anythng relating to the protege clutch.
after calling about 5 dealerships, which all gave me the runaround about computers being down and "only technicians have access to the tsb and they do NOT take phone calls," i got one to take the number down and research it.
i gave phil at star mazda in glendale the tsb number. he says he'll call me back.
after calling about 5 dealerships, which all gave me the runaround about computers being down and "only technicians have access to the tsb and they do NOT take phone calls," i got one to take the number down and research it.
i gave phil at star mazda in glendale the tsb number. he says he'll call me back.
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mountjonas
Member
- :
- 2013 VRM MS3
here's the deal. i just got off the phone with phil at star mazda in glendale. this notice falls under Mazda Tips and it is NOT a TSB. so about the TSB being real or not, it's both.
i'm bringing in my car tomorrow night for them to test the following morning. hopefully all will be well soon, but until then i can only cross my fingers.
i'm bringing in my car tomorrow night for them to test the following morning. hopefully all will be well soon, but until then i can only cross my fingers.
Dude,
even if the'll fix it try writing a letter to Mazda North America and to BBB.
A lot of the same s*** happens to other manufacturers and other stealerships. BMWs for example, but BMWNA is always there and is always calling people back if there is a problem.
Wish our Mazda's could be the same.
BTW, the first time when i took my car to the stealership the customer service guy in the service dept. told me that there is no problem at all and that I'm lying. The next week I scheduled an appointment and when I came in the morning he was shocked to see me again. I showed him and the tech the TSB and all of the sudden they knew exactly about the problem. I'm still waiting for the parts.
even if the'll fix it try writing a letter to Mazda North America and to BBB.
A lot of the same s*** happens to other manufacturers and other stealerships. BMWs for example, but BMWNA is always there and is always calling people back if there is a problem.
Wish our Mazda's could be the same.
BTW, the first time when i took my car to the stealership the customer service guy in the service dept. told me that there is no problem at all and that I'm lying. The next week I scheduled an appointment and when I came in the morning he was shocked to see me again. I showed him and the tech the TSB and all of the sudden they knew exactly about the problem. I'm still waiting for the parts.
andy_guerriero
Member
- :
- 2003 Protege5
Does anyone have a link for an official Mazda site that lists the TSBs? That might be a bit more credible for a non-believer.
I can tell you that the problem still exists on manual tranny 2003 P5s, because mine rattles like hell when it's cold at low RPMs.
The funny thing is, I didn't know what it was, and apparantly Ford doesn't either. On my customer satisfaction survey, I marked that I was dissatisfied with the noise level of my car because of that rattle. A couple weeks later I got a call from someone at Ford asking me all kinds of questions about it, but they never mentioned a TSB. I don't know why Mazda is passing off these calls to Ford, but I have to assume a basic level of information sharing is going on.
Anyway, the TSB is making it out to be a customer service issue - meaning that if your vehicle falls in that range of VINs, they should fix it whether they can verify it or not, just to make you happy.
I can tell you that the problem still exists on manual tranny 2003 P5s, because mine rattles like hell when it's cold at low RPMs.
The funny thing is, I didn't know what it was, and apparantly Ford doesn't either. On my customer satisfaction survey, I marked that I was dissatisfied with the noise level of my car because of that rattle. A couple weeks later I got a call from someone at Ford asking me all kinds of questions about it, but they never mentioned a TSB. I don't know why Mazda is passing off these calls to Ford, but I have to assume a basic level of information sharing is going on.
Anyway, the TSB is making it out to be a customer service issue - meaning that if your vehicle falls in that range of VINs, they should fix it whether they can verify it or not, just to make you happy.
My guess is that enough people have it that there could be a recall, but it's not fundametally a safety issue. The biggest shuddering problem only happens when starting out from a stop. Worst case scenario your car bucks and slows when pulling away from a light and someone rear ends you at like 2 MPH. 99.9 percent of recalls are for safety reasons not just due to mechanical probs.
mountjonas
Member
- :
- 2013 VRM MS3
after a crapload of phone calls and bulls***, i'm finally getting my clutch replaced. does anyone have the list of parts that were ordered for them? i've read the tsb and know what parts are the replacements, but my dealership is replacing the clutch and the clutch cover, but not the flywheel. anyone else having or had the same thing done? what i'm trying to say is that is the flywheel contributing to the chatter?
