Beware MAZDA North America monitors Car Domain!!!!

Its only a flawed system i think if the tech or service dept in general is just out to make money, with no sense of quality. Service writers work off commission, so in order to make money they have to sell services. If the techs are doing shoddy work, the customer will complain, and that will reflect on the service writer. Which means they dont get their bonus, which is actually a large part of their income.

You have to remember people go to work to make money. While some ( limited some ) actually care for their job beyond money the rest of us dont. and provide below average service.
 

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