Dealer Service Is Highly Variable.
I've seen the good, the bad, and the ugly over the years and it wasn't aligned by manufacturer. The two Honda dealer's service departments in town are at opposite ends of the spectrum. Saturn has treated me like I bought a Mercedes for the last 10 years.
If it makes you feel any better, I once had an '86 Ford Aerostar (first and last Ford) that suffered 51 repair visits in the first 15 months of ownership, many of them repeats. Unfortunately, I bought the vehicle 6 months before Ohio passed their lemon law, so I wasn't covered. The dealer refused to make things right: "I'll do something when the courts order me to" was his last statement. I considered sueing and my attorney said I had a winable case, but Ford yanked the dealer's franchise while I was thinking if I had the $3,000 and multiple years to invest in a lawsuit. I ended up doing an upside down trade in for an '88 Mazda 323 LX and financing the huge loss on the van. Jim