I had a horrible time purchasing my speed 3 from Jim Ellis Mazda. The salesman at the time, Moe Orduko(sp?), was top notch, but all the headache came from a guy named Tony in the Financing department. He would not give up on trying to sell me an extended warranty. He mistook me for an idiot and tried to bend the truth, making it seem like it was absolutely mandatory to purchase the extended warranty. I basically had to threaten to walk out for him to stop lying to me about the extended warranty.
On top of that, he lied about my APR. On the day that I purchased my vehicle, I was "guaranteed" a specific interest rate. In fact, it was on the "contract". The guy calls me three days later and says, "I'm sorry, but the best APR I could find that best matches your credit score is" about 12 percent more than what I agreed on before driving the car off the lot. I made it very clear to everyone at Jim Ellis that "if my credit score was so bad that I cannot get a decent rate, then I would rather wait to purchase the car until I could repair my credit a bit." After surviving Georgia Tech on scholarships and credit cards, I do admit that my credit was nowhere near being pristine at the time. Ultimately, the head honchos there found out that I was being 100% honest, but they could not say the same for certain employees. I ended up getting the APR that I was promised without the "required" extended warranty.
The manager told me that he sympathized with me and apologized for all the troubles. He even went as far as to say I wasn't the only one to complain about certain procedures, and that they were "trying to re-adjust certain sales tactics". He offered me two free oil changes to try to sway my opinion about this dealership. I told him, "no thanks."
My bad experience with Jim Ellis Mazda might just be a fluke, since everyone else here has only said good things. To be honest, I doubt I would ever go back there to buy a car. My experience with the Finance department has left me with an aversion to ever doing business with Jim Ellis Mazda again.