2020 CX-9: Sluggish Infotainment

[BigBear]

Hello. Just recently purchased a 2020 Mazda CX-9 GT. I've noticed shortly after purchasing that the infotainment system is very slow and sluggish. It's most noticeable at when starting the car. It' takes anywhere from 30 second to 2 minutes to load the main screen. I do have the built in Mazda maps. Also, there are many times when the system has a hard time re-connecting to my phone via bluetooth after cycling through on/off of the car. Lastly, I've also noticed that the infotainment will not retain certain settings such as the height of the "heads up display" when cycling through on/off.

Any advice would be greatly appreciated!

 

[YCT]

Make sure you have the latest firmware on the infotainment system. The latest version I believe is 70.00.367A. Check out the below thread for more info.

70.00.335 Firmware

I was at .335 and went to .367A thinking the touchscreen while driving would be enabled again but it didn't work at least in Apple Carplay. Has anyone else's touchscreen get re-enabled? I believe they did this for safety but even my GMC infotainment which is newer I am able to touch the screen...

www.mazdas247.com

 

[BigBear]

Make sure you have the latest firmware on the infotainment system. The latest version I believe is 70.00.367A. Check out the below thread for more info.

70.00.335 Firmware

I was at .335 and went to .367A thinking the touchscreen while driving would be enabled again but it didn't work at least in Apple Carplay. Has anyone else's touchscreen get re-enabled? I believe they did this for safety but even my GMC infotainment which is newer I am able to touch the screen...

www.mazdas247.com

Thanks for the advice. My firmware is at version 70.00.352. I will take a stab at updating it later tonight.

 

[youri]

The height of the heads up display can be recorded in memory linked with your keyfob and seat position memory.

 

[BigBear]

The height of the heads up display can be recorded in memory linked with your keyfob and seat position memory.

No way! That's what the problem is. I had no idea. It's been driving me crazy. Thanks!

 

[sm1ke]

That's definitely not normal. I have a 2018 and I've never updated the infotainment, and mine boots up in maybe 15 seconds, with bluetooth audio connected about 20-30 seconds after start-up. If the problem persists, I'd take it back to the dealer and have them troubleshoot and diagnose.

 

[11E20]

My 2019 GT FWD takes about 45 seconds to a minute to boot. If you try and use the satellite radio or nav before it is finished it's locked up on me a couple times requiring an engine shutdown and restart to remedy. I can't remember the 3 button manual system reboot sequence. I've learned to live with it.

 

[sm1ke]

My 2019 GT FWD takes about 45 seconds to a minute to boot. If you try and use the satellite radio or nav before it is finished it's locked up on me a couple times requiring an engine shutdown and restart to remedy. I can't remember the 3 button manual system reboot sequence. I've learned to live with it.

Hi 11E20, fyi the button combination is "back+nav+mute"

 

[BigBear]

My 2019 GT FWD takes about 45 seconds to a minute to boot. If you try and use the satellite radio or nav before it is finished it's locked up on me a couple times requiring an engine shutdown and restart to remedy. I can't remember the 3 button manual system reboot sequence. I've learned to live with it.

Since update the firmware, I've noticed that things have speed up slightly.

 

[11E20]

Thanks sm1ke.