Yup. Same issue with me. Called Mazda, got a case number. Went multiple more times to the dealer,even though customer service recommend a hardware swap, Mazda delayed it due to the software change. Finally, once they installed v59 and the issue worsened, they decided to replaced the head unit. It was on backorder and I had to wait two weeks, but it was worth it. I haven't had any issues since then. Just a slow boot time where the Mazda logo wouldn't go away until the unit reboot itself and everything worked again. But no more black screen. I'm not longer frustrated when I drive!My Screen randomly goes black since I picked up my CX-9 at the end of Aug. Such a pain when parallel parking and you lose your display.
The dealer stalled me for months saying that V59 wasn't ready yet but that when it was it would fix my issues. It didn't.
Now they've finally agree'd to replace my system after I called and complained to customer service and they issued my a ticket number but conveniently its "on back order"
It's annoying that Mazda knows this is a problem and they know the fix yet, they keep delaying or don't have enough parts in spares. They should identify the batch number of units damaged and just do a recall
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