Hood and Mirror Vibration

[GLBones]

I took delivery of a 2014 GT and from the first drive on the highway also noticed both of the issues discussed in this thread. The dealer was very accommodating and told me they would order a new mirror but I was told that they were back ordered. After about 4 weeks I called back to find out the status of this back order and was told the mirror was in. I came in the next day and they told me that the fix was to replace the current 2014 mirror with a 2013 model and apply the 2013 TSB. Once done I still noticed some shaking and discussed it with the service manager. He told me he would contact Mazda and suggested I open a case with them as well, which I did. In the meantime, the service manager wanted to try to replace the 2013 mirror with a new 2014 mirror - NO GOOD. I've since spoke with my rep at Mazda and he told me that the only fix is the 2013 TSB and their is nothing else they can do at this time. I told him this was a lame answer and plan to discuss options with my service manager once again. I plan to give them a call tomorrow and have them order a second 2013 model and apply the same TSB. Hoping to get the luck of the draw.

One observation is that it is the glass and not the frame. However, I've tried using rubber shims with no luck. Anyone else have any ideas?

Also, those of you who think this isn't a big deal must drive very conservatively. I've always had a heavy foot and use my side view mirrors constantly to check my rear. Try telling the difference between a car with roof racks and a trooper when you mirror is shaking. Kind of frustrating to me!

 

[MarineMike]

Sorry it took me a few days to post back... As of Friday (8/23/13) there is NOT a TSB out for the 2014 models. The service manager was mistaken. Sorry to get your hopes up guys! He has been using the 2013 TSB to fix the 2014 models that have the hood shake issue, which is what the tech line told his techs to do. As stated in my previous post, there is a huge back-order on the driver side mirror so it is indeed an big issue. Date of when my mirror is going to arrive at the dealership... anyone's guess. As far as my hood being fixed, when they took apart my hood they found that several brackets and the adhesive to hold the hood in place we busted. They replaced them all as well as the hood mounts and the hood shaking is completely gone.

 

[officialtom]

Drove about 1,200km this weekend, mostly between 120 and 130kph, and the driver's side mirror vibrating was very distracting. Will definitely be mentioning it at my first oil change in December.

 

[undergrad.]

My new 2014 CX-5 GS has the same issue with the driver side mirror shaking. Funny part is the first time I brought it in they said nothing was wrong with the mirror, boy were they wrong.. I'm taking it in for a second time Tuesday.

 

[adv1701]

I have a 2014 Touring and haven't seen the mirror shake. The hood is a different story. Makes me a little nervous. More of a subtle vibration than an all out shake.

 

[undergrad.]

I took my car in a second time to have them look at the mirror. They made a ticket with Mazda and it turns out they don't have a fix for the 2014 models yet so they are just replacing the mirror all together.

 

[craigo]

I have a 2014 Touring and haven't seen the mirror shake. The hood is a different story. Makes me a little nervous. More of a subtle vibration than an all out shake.

I have noticed this too. My hood was also causing a loud buzz when accelerating through 2000-3000 RPM. I managed to silence it by turning the rubber hood bumpers clockwise as far as they would go. Still has some visible vibration, but no noise thankfully.

 

[GLBones]

I took my car in a second time to have them look at the mirror. They made a ticket with Mazda and it turns out they don't have a fix for the 2014 models yet so they are just replacing the mirror all together.

Did you get your mirror replaced? The 2014 mirror replacement they installed on my car was worse than the original. So, I'm back to the modified 2013 they installed. Planning to reopen my case with Mazda after my next dealer visit.

 

[speedbegone]

what puzzles me about this mirror thing, is that it is only on the driver side... you would think that both sides would shake.
I'm pretty sure that it has nothing to do with the door, since only the mirror glass is shaking and not the frame.

If I had a spare mirror to play around with, I'm sure I could find what is causing the problem, how is it that mazda still doesn't know how to fix this? I had the same issue with my 2008.5 mazdaspeed 3 (only driver side too) they changed the mirror, and it seemed better or a while, than came back, but not as bad as originally... never had one issue with the passenger side... very odd

 

[undergrad.]

Did you get your mirror replaced? The 2014 mirror replacement they installed on my car was worse than the original. So, I'm back to the modified 2013 they installed. Planning to reopen my case with Mazda after my next dealer visit.

I believe they replaced the frame of the mirror, not the mirror itself.. Sadly it didn't fix the problem. It is slightly better, but it's not fixed by any means..
The first thing I noticed after the repair was that there seems to be a larger opening between the mirror and the frame of the mirror.. Then I got on the highway and found that I could hear wind blowing by quite noticeably which was not a issue prior to them "fixing" the mirror.

 

[undergrad.]

what puzzles me about this mirror thing, is that it is only on the driver side... You would think that both sides would shake.
I'm pretty sure that it has nothing to do with the door, since only the mirror glass is shaking and not the frame.

If i had a spare mirror to play around with, i'm sure i could find what is causing the problem, how is it that mazda still doesn't know how to fix this? I had the same issue with my 2008.5 mazdaspeed 3 (only driver side too) they changed the mirror, and it seemed better or a while, than came back, but not as bad as originally... Never had one issue with the passenger side... Very odd

exactly!

 

[speedbegone]

they need to go macgyver on this s***... think outside the freakin corporate tsb issues and do what most drivers who DiY fixes... open up this mirror and find the source of the problem...

Or fire all the driver side mirror crew on the assembly line, and give the job to the passenger side team (gtfo).

seriously, I wonder how this problem is not already resolved, And how mazda is dealing with it, is just plain ignorance... oh, your mirror is shaking, lets just change it with one that is made in the exact same way.
This will fix it for sure.... wtf. I guess they like to lose money.

And wtf are they doing with the mirrors they take off the cars.... are they just swapping out these parts from car to car? and laughing at us. (bang).

Is this problem a big deal... no. but the fact that they cant fix it is a bigger deal... and should not be acceptable.

i still love my car and bought it even knowing about the problem, but I still hope they find the problem.

I my dealer says that they will swap my mirror to fix it, Ill ask to keep the original mirror to find the problem myself... of course they wont let me have it... but Ill still ask them for it.

 

[ALafya]

Dealer is saying a wheel alignment is needed before approval of fix to my 2014 mirror shake is approved. This is since the TSB is applicable only to certain 2013 builds. The approval is probably coming from Mazda USA. They will perform the alignment tomorrow. I suspect nothing really wrong with the wheel alignment and so I told the service advisor. However, from time to time you need to delete all cookies or something else silly to get to the next level.
Interestingly enough, the service advisor asked me if my hood was vibrating. Which was interesting, because I am pretty sure he did not remember me mentioning it almost 2 months ago. He said it was a "simple hinge calibration", so I told him it does vibrate over rough road, but I am not sure how much better it can be. He said they will look at it too. The dealership seem genuinely interested in providing me with good service.

Anyway, I'll post updates in a few days.

Note I have test-driven 4 different CX-5 vehicles, 1 of which was a 2013. All had driver-side mirror shake. Not sure about hood though. I suspect that the passenger side mirror might be vibrating too, but because of the wider angle ("Objects in mirror are closer than they appear") the shaking is not visible.
The mirror in the Mazda3 loaner they gave me is much more stable and does not vibrate much at all. It is connected at the base of the pillar, unlike the CX-5.

 

[ALafya]

Talking some more with my service advisor about the hood vibration he said that "hinge calibration" means they will slightly lower the hood at the hinges.
Mine does not vibrate much at all most of the time. However, last weekend I took it over a road trip and in one place, where warning strips were carved into the asphalt to warn drivers of an upcoming stop sign, the hood shook pretty wildly.
They will look at this next week.

 

[ALafya]

Update:
Mirror has been fixed at the dealer. It is much better now!
Hood still trembles. Not sure if to insist on getting it fixed since it is not too bad.

 

[Seminole]

Thought I'd give a quick update as I actually solved my mirror vibration today.

Back in March after I had gotten the car the dealer performed the TSB to replace the driver side mirror. After the fix, I still had a very noticeable vibration at speeds of 50+. While working on my car today I remembered there had been a few times, including immediately after I picked up my mirror from the dealer, where I would notice a whistling noise from the mirror area. If I pressed down onto the body colored mirror cap, the whistling noise would stop and stay away for a while.

Well today for whatever reason I chose to take a closer look at the caps on each side. I noticed the passenger side was very tight, to the point it was hard to fit a fingernail between the body color portion and the black surround. On the driver side, it was just as snug on the top, but on the inside closest to the window/door area, the cap was pulled back maybe an 1/8th of an inch, if that. I applied some pressure and snapped the cap completely back into place.

A few hours later I went out for a drive on the highway and the vibration in the mirror glass is completely gone. I have a longer drive tomorrow where I can verify that it's totally gone, but as of now I'm keeping my fingers crossed. So for those of you still struggling with this even after having a fix applied, go make sure your mirror caps are on as tight as they will go.

 

[123373]

Mazda telling anyone that wheel alignment is causing mirror shake is BS. I paid extra for tire rotation and balancing at my first service along with an alignment check and it had zero effect on fixing the mirror shake. In fact my dealer was clueless when I mentioned it to them. No surprise there!

 

[TreyP]

Mazda telling anyone that wheel alignment is causing mirror shake is BS. I paid extra for tire rotation and balancing at my first service along with an alignment check and it had zero effect on fixing the mirror shake. In fact my dealer was clueless when I mentioned it to them. No surprise there!

I don't know if Mazda ever said that alignment was causing the shake, but I'm here to tell you that alignment NEVER causes a vibration. This is one of the biggest misconceptions the average driver has, and I would avoid any mechanic that would say such a thing.

I do see that you also got your tires balanced, and that is the single most common reason for a vibration.

All that being said, there is no way that any vibration would be seen in only the driver side mirror unless the driver side mirror or possibly the door was the culprit.

 

[GLBones]

Thought I'd give a quick update as I actually solved my mirror vibration today.

Back in March after I had gotten the car the dealer performed the TSB to replace the driver side mirror. After the fix, I still had a very noticeable vibration at speeds of 50+. While working on my car today I remembered there had been a few times, including immediately after I picked up my mirror from the dealer, where I would notice a whistling noise from the mirror area. If I pressed down onto the body colored mirror cap, the whistling noise would stop and stay away for a while.

Well today for whatever reason I chose to take a closer look at the caps on each side. I noticed the passenger side was very tight, to the point it was hard to fit a fingernail between the body color portion and the black surround. On the driver side, it was just as snug on the top, but on the inside closest to the window/door area, the cap was pulled back maybe an 1/8th of an inch, if that. I applied some pressure and snapped the cap completely back into place.

A few hours later I went out for a drive on the highway and the vibration in the mirror glass is completely gone. I have a longer drive tomorrow where I can verify that it's totally gone, but as of now I'm keeping my fingers crossed. So for those of you still struggling with this even after having a fix applied, go make sure your mirror caps are on as tight as they will go.

 

[GLBones]

Can you provide some pictures of these caps you snapped back into place? Much appreciated!