^Exactly. You'll need to be there with them to hold their hand. They'll come up with all kinds of wacky ideas or lack thereof on their own.
I had the problem with a powered aux device (sat radio) making the buzzing noise at speed (I'm sure many of us have heard this problem). I took it in hoping they would fix the grounds or buy me a ground loop isolator so I wouldn't have to. When I left it with them, first they told me they didn't hear anything, then they told me it was because my sat antenna was installed on my dashboard instead of on my roof (he claimed that he put the antenna outside and it magically got better, despite the fact that they'd "heard nothing" the day before). Then when I showed up they're like, oh look what we found magically, a TSB that addresses this very issue and states that the owner must buy their own GLI out-of-pocket. Thanks for wasting three days with my car, assholes.
I had the problem with a powered aux device (sat radio) making the buzzing noise at speed (I'm sure many of us have heard this problem). I took it in hoping they would fix the grounds or buy me a ground loop isolator so I wouldn't have to. When I left it with them, first they told me they didn't hear anything, then they told me it was because my sat antenna was installed on my dashboard instead of on my roof (he claimed that he put the antenna outside and it magically got better, despite the fact that they'd "heard nothing" the day before). Then when I showed up they're like, oh look what we found magically, a TSB that addresses this very issue and states that the owner must buy their own GLI out-of-pocket. Thanks for wasting three days with my car, assholes.