Blown MS6 engine

[jred321]

They get paid for warrenty work!

i'm guessing, based on this situation, that book time for a new engine is less than what it actually takes to do the swap. mazda pays book time so the dealer would make more money doing other work instead

the burden of proof lies on the dealership...THEY have to proof that you didnt change your oil, etc etc, according to the moss warranty act.

as i've said in many other threads, this is only true in the legal sense. until you get a lawyer involved the dealership can do exactly what they are doing. magnusson-moss is fabulous in a court room. it means very little in a dealership's service department

plus, mazda dealers are run like franchise, they are loose affiliations with mazda usa, and you need to contact someone at the corporate office that will help you on this.

i believe the regional mazda rep has already sided with the dealer.

 

[tunersteve]

Well, the only way to cut most of the BS out is to have a meeting with everyone (dealer, regional rep, owner, anyone above regional rep if possible) and make sure that the stories stick. Make them physically show this to you. You rolling over and dying is just making their wallets fatter.

 

[Captain KRM P5]

i love how everyone thinks you can lawyer up and have an auto manufactuer shake in their collective boots. for every lawyer you hire, they can hire ten more. they will spend the money and make you spend the money in pretrial research fees and i guarantee you that's going to be well over the $13,000 you'd be paying for the engine work. i'm not saying that what mazda is doing here is justified, but you have a dealership making a statement and then being backed by a regional service representative. i've worked for mazda and can tell you that these people do not delight or revel in voiding warranties and they know full well what the potential repercussions for thier own jobs will be if they void someone who could potentially make trouble for them in a court of law - or worse yet, court of public opinion. most dealerships and regional reps with half a lick of common sense aren't going to flag someone unless they absolutely feel it is justified.

i have three mazdas under warranty in my family. i would never do one of few things. one, i would never miss a payment. Mazda Credit has been notorious in my experience for sending out the repo crew if you miss even one payment, and they are not forgiving even if you come up with the cash. two, bite the bullet and let the dealer do your scheduled maintenance. you may be the most qualified technician on earth. you might be a space shuttle engineer for all i care, but the only 110% burden of proof you are going to have that you have upheld your end of the bargain in taking care of that car is to let the dealer do it. again, this isn't an endorsement of what mazda is doing in this instance, but its a reality. i worked for chrysler too when they rolled out thier lifetime powertrain warranty. you want to talk about a warranty full of loopholes and clauses, there you go. you better follow the owners manual to a T and if you are one tenth of a mile outside the recommendation you can kiss that warranty buh bye. no, its not right, its not even realistic and its not fair but it is how the system by and large works.

ultimately what i would do is this. **** the dealership, and **** that regional rep. you've played nice, you've played fair and you've listened while they have not. call the local news stations. call the newspaper. call mazda corporate and yell like a stark raving mad lunatic. how nice of a headline would it be to read that someone who took care of thier new car and kept all the documentation yet got screwed by the greedy goons! the $13,000 (and i guarantee you it would not have cost mazda that much money, labor or parts) they could have spent to fix that car will at least be taken out of them by the loss of a few car sales to those that read and hear your words. i'm a mazda fanboy at heart but i'm all for sticking it to them when they stick it to the customers.

and ultimately, if all you want is to sell the car, grab a $4000 junkyard motor and pay your average shop to drop it in and save yourself at least some money.

 

[Parad0x01]

What Cap said is absolutely right. First thing I would do is call the local news station, they have stuff like this on there all the time and 90% of the time the customer gets what they want because the business hates bad publicity.

As for grabbing a new motor if I was in the same boots I would buy a forged one from PG and drop that in. A lot cheaper than $13k.

 

[Captain KRM P5]

As for grabbing a new motor if I was in the same boots I would buy a forged one from PG and drop that in. A lot cheaper than $13k.

if he were keeping the car that would be cool, but it seems like he is set of selling it

 

[bmman93]

the cost of a new motor and install under warranty was just over 8000 dollars! that was whole new motor not a short block! so raise hell! just dont get arrested lol

 

[jred321]

i love how everyone thinks you can lawyer up and have an auto manufactuer shake in their collective boots. for every lawyer you hire, they can hire ten more.

i'm not saying in any way that hiring a lawyer will be intimidation that will make mazda cave. large organizations get sued all of the time; they have plenty of lawyers at their disposal. what a lawyer will make happen is to make sure the contract that was signed by both parties is enforced to the letter, something that a dealership or regional rep or layperson cannot really do effectively. that's why lawyers go to school. if what he has told us is correct then, as far as i can tell, mazda is not honoring their portion of the agreement as they are interpreting the contract in a manner that is to their advantage which may not be how a judge would interpret the contract. a lawyer will be able to better determine that though so talking to one, even if it's to find out that there's nothing that can be done, would be my next step, rather than just giving up after running into some difficulty in an area that i have no expertise in and am at best fumbling around trying to do what i think is right. the lawyer should be able to give a go/no go in the first meeting so the hour consultation fee would be money well spent to bring some closure in my mind regardless of the outcome

 

[FlyingMS6]

Do they look at your ECU when you take it in under warranty. Maybe they seen something in there??

 

[briangmr]

Do they look at your ECU when you take it in under warranty. Maybe they seen something in there??

After talking with the regional service rep and the dealer on numerous occasions, they finally tried to pull some codes. Nothing came up.


Sorry everyone, but I'm just not keen on a legal fight here. Mazda can prove that I don't have every receipt, so anyone looking at Mazda's warranty contract can reasonably believe that I have not upheld my end of the bargain with maintenance. Even though there is $13k at stake, and the Mazda guy all but accused me of this, I would never falsify documents. It's my mistake that I lost my receipts and believe me I will never let this happen again. I will, however, never purchase another Mazda product in my life and will caution everyone that I speak with to do the same. I have no qualms with all of the great people that work at Mazda, I just totally disagree with their belligerent stance on warranty issues (something that is absolutely essential when you're talking about $30k in hardware).

I've been told that the Mazda CAI may have something to do with my engine failure. Does anyone have any clear-cut documentation of this? Again, Mazda claims that in all but a very rare few instances a bottom end failure is due to lack of lubrication.

The dealership should have the results back on the oil any day now. Not that it really matters, but I'm very interested to see Mazda's reaction to a clean bill of health on the oil.

Cap - If you can point me to a junkyard engine (or someone that swapped out theirs for one of yours) I would greatly appreciate it.

Thanks.

-Brian

 

[08ms3bm]

After talking with the regional service rep and the dealer on numerous occasions, they finally tried to pull some codes. Nothing came up.


Sorry everyone, but I'm just not keen on a legal fight here. Mazda can prove that I don't have every receipt, so anyone looking at Mazda's warranty contract can reasonably believe that I have not upheld my end of the bargain with maintenance. Even though there is $13k at stake, and the Mazda guy all but accused me of this, I would never falsify documents. It's my mistake that I lost my receipts and believe me I will never let this happen again. I will, however, never purchase another Mazda product in my life and will caution everyone that I speak with to do the same. I have no qualms with all of the great people that work at Mazda, I just totally disagree with their belligerent stance on warranty issues (something that is absolutely essential when you're talking about $30k in hardware).

I've been told that the Mazda CAI may have something to do with my engine failure. Does anyone have any clear-cut documentation of this? Again, Mazda claims that in all but a very rare few instances a bottom end failure is due to lack of lubrication.

The dealership should have the results back on the oil any day now. Not that it really matters, but I'm very interested to see Mazda's reaction to a clean bill of health on the oil.

Cap - If you can point me to a junkyard engine (or someone that swapped out theirs for one of yours) I would greatly appreciate it.

Thanks.

-Brian

Quit being a little b**** and stand up for yourself. They pulled the same s*** on my dad when his motor went at 2000 miles.

The oil analysis is gonna be all ****** up because when your motor blew up, all kinds of bulls*** went into the oil.

Tow that ****** to a different dealer. Call your BBB( Which is worthless, but necesary), Call the attorney gereral ( who is also a waste of time, but necesary). Great idea on the local news etc.

It sounds like you have already given up so just lock this thread up and go waste your money.

 

[08ms3bm]

O and mazda warrenties the MS Intake, which is funny because they said the same stuff to my dad. Start getting crazy and burn their s*** to the ground if they don't comply.

 

[chuyler1]

I was just reading Readers Digest and they had some hardcore tactics to getting what you paid for...one of the stories was about a guy who paid $2K over the price the dealer listed in the sunday paper the next week. The dealer wouldn't honor the price since the guy already bought his car. So the guy printed out his story on 8.5x11 sheets of paper and threw a stack on the managers desk. He said "if you're going to exercise your right to rip me off, I'm going to exercise my right to sand on the curb and hand these out to all your customers...I'll be here after work for the next few months and I'm willing to bet I deter a few customers in that time." A few minutes later the sales guy cut him a check for $2k.

The squeaky wheel gets the grease. $13 is ALOT of money...that's more than half what I paid for my MS6. Everyone misses an oil change or two and that doesn't cause cars to spontaniously combust...in fact I heard a story of a guy with a BMW that made it 60K on the original oil before the engine died.

Print out the truth about Mazdas warranty on a thick stack of papers and I'm sure you'll have a new engine in no time. All it has to say is "MY ENGINE FAILED AT 30K AND MAZDA WON'T REPLACE IT". If someone handed me that outside a dealership I'd get in my car and drive off.

 

[nealric]

Stories like this make me happy I will be a lawyer soon.

Too bad it's not sooner, this would be some great pro-bono work.

One thing worth trying:
Express to them that you have full intention of suing them if they do not honor the warranty, and break down the costs of defending the suit.

Sure, they can hire an army of lawyers, and they would probably win if they did that. But make it clear they will lose more money by winning a suit against you (and incur terrible publicity) than they would by just honoring your claim. Even the cheapest (and worst) lawyers bill over a hundred dollars an hour. High end lawyers start at $500 an hour.

^ The above post is meant as practical, not legal advice. I am not a member of the bar in your (or any) jurisdiction. ^

 

[Mazdaspeed2oo35]

After talking with the regional service rep and the dealer on numerous occasions, they finally tried to pull some codes. Nothing came up.


Sorry everyone, but I'm just not keen on a legal fight here. Mazda can prove that I don't have every receipt, so anyone looking at Mazda's warranty contract can reasonably believe that I have not upheld my end of the bargain with maintenance. Even though there is $13k at stake, and the Mazda guy all but accused me of this, I would never falsify documents. It's my mistake that I lost my receipts and believe me I will never let this happen again. I will, however, never purchase another Mazda product in my life and will caution everyone that I speak with to do the same. I have no qualms with all of the great people that work at Mazda, I just totally disagree with their belligerent stance on warranty issues (something that is absolutely essential when you're talking about $30k in hardware).

I've been told that the Mazda CAI may have something to do with my engine failure. Does anyone have any clear-cut documentation of this? Again, Mazda claims that in all but a very rare few instances a bottom end failure is due to lack of lubrication.

The dealership should have the results back on the oil any day now. Not that it really matters, but I'm very interested to see Mazda's reaction to a clean bill of health on the oil.

Cap - If you can point me to a junkyard engine (or someone that swapped out theirs for one of yours) I would greatly appreciate it.

Thanks.

-Brian

Sorry o hear these, I own a Mazda also, and i can tell you that, MAZDA is the worst peace of s*** I've ever seen, there customer support, warranties, technician and employees are just Garbage. if i where you, I'll burn the freaking car down, period let the insurance do the rest !!!! 13k for a new engine, they are smoking some bad expired crack !!!!! for that amount of money you can build a full hi-performance 100000000000 times better engine that the junk ass engine that comes from factory, good luck with your problem and just get a Honda or Toyota, they truly last for ever !!!!

 

[nvmsp]

Sucks man. But life's a b**** and then you die so don't stress it too much.

 

[08ms3bm]

Punch the rep in the face!

 

[nealric]

I own a Mazda also, and i can tell you that, MAZDA is the worst peace of s*** I've ever seen

My P5 is coming up on 90k with nothing but fluid and brake pad changes. Every car maker sells at least one lemon. My parents had a Honda that went through 3 transmissions in the first 50k miles.

 

[08ms3bm]

My P5 is coming up on 90k with nothing but fluid and brake pad changes. Every car maker sells at least one lemon. My parents had a Honda that went through 3 transmissions in the first 50k miles.

but I thought Honda's had perfect reliability. . .

 

[Captain KRM P5]

Cap - If you can point me to a junkyard engine (or someone that swapped out theirs for one of yours) I would greatly appreciate it.

Thanks.

-Brian

2007
Engine
11K, COMPLETE SPEED3 engine w turbo
11,000 $3950
Mazmart USA-GA(Atlanta) E-mail 1-770-455-4848 / 1-800-221-51566182007

Engine
Mazda 32.3L NDS STARTED
$3850
PRP- Midway Auto Parts, Inc. USA-MO(Kansas-City) E-mail 1-816-242-0100

Engine
12-05,2.3T,F-6
$3800
All Foreign Auto Parts, Inc. - PRP, PRP-MA USA-VA(Fredericksburg) Request_Quote 1-800-533-4091

Engine
Mazda CX7-1K,GOOD,TRB SEPERATE
$3500.01Forty Three Auto USA-MO(Joplin) Request_Quote 1-888-704-7904 Request_Insurance_Quote

Engine
Mazda CX7VIN "3" Less Turbo
$3500Weber Bros Auto USA-PA(Lebanon) E-mail 1-800-222-2528

Engine
Mazda CX7-4K,GOOD,PULL/CHK,TR B SEPERATE
$3500Forty Three Auto USA-MO(Joplin) Request_Quote 1-888-704-7904

Engine
Mazda 6-2.3 SPEED 384 ACTUAL MILES
$3500
Maz - Max, Inc. USA-TX(Houston) Request_Quote 1-800-365-2193

Engine
Mazda CX76-06,2.3T,FAT,FWD,-3 21
$3450
Barbers Auto Recycling USA-AL(Ardmore) Request_Quote 1-800-632-2091

Engine
Mazda CX7-2.3L, Turbo (VIN 3)TRB-X,190-200 OK
12,000 miles $3300.03
LKQ - Crystal River USA-FL(Crystal-River) E-mail 1-800-541-3011

Engine
Mazda CX72.3,AUTO,08 06,EFI,FWD
$3100
Barnette's Auto Parts USA-SC(Sumter) E-mail 1-800-669-4095

Engine
Mazda CX72.3,FLR,4AT,FWD,W TURBO
11,000 miles $3000
B & R Auto Wrecking - Tacoma USA-OR(Tacoma) E-mail 1-888-325-8469

i've personally dealt with mazmax, LKQ and weber brothers. all are good yards.

 

[Killer]

After talking with the regional service rep and the dealer on numerous occasions, they finally tried to pull some codes. Nothing came up.


Sorry everyone, but I'm just not keen on a legal fight here. Mazda can prove that I don't have every receipt, so anyone looking at Mazda's warranty contract can reasonably believe that I have not upheld my end of the bargain with maintenance. Even though there is $13k at stake, and the Mazda guy all but accused me of this, I would never falsify documents. It's my mistake that I lost my receipts and believe me I will never let this happen again. I will, however, never purchase another Mazda product in my life and will caution everyone that I speak with to do the same. I have no qualms with all of the great people that work at Mazda, I just totally disagree with their belligerent stance on warranty issues (something that is absolutely essential when you're talking about $30k in hardware).

I've been told that the Mazda CAI may have something to do with my engine failure. Does anyone have any clear-cut documentation of this? Again, Mazda claims that in all but a very rare few instances a bottom end failure is due to lack of lubrication.

The dealership should have the results back on the oil any day now. Not that it really matters, but I'm very interested to see Mazda's reaction to a clean bill of health on the oil.

Cap - If you can point me to a junkyard engine (or someone that swapped out theirs for one of yours) I would greatly appreciate it.

Thanks.

-Brian

I have told you twice...THEY HAVE TO PROVE THE REASON IS YOUR FAULT FOR THE ENGINE FAILURE. That is THE LAW. I posted a link to the Magnusson Warranty Act on the first page.

But if you insist on blowing your money on a new engine..have at it. I had an Acura dealer try to make me pay for a new transmission. Because I had modded the car they tried to say I put "Abnormal Wear" on the car. I called an attorney, made an appointment, spent $100.00 for him to write a letter to the dealer and Acura. In the letter he sated "Please provide evidence of proof the a set of headers and an intake could have caused this failure."

Three days later I was in a brand new loaner car...and my transmission was replaced FREE.

But if you wish to bend over and take it...