Well what a surprise...
I received a late afternoon call from my saleslady. The service manager was very busy, and did not have time to call. She promised to have him call me before the end of the day. End of the day he calls, and suddenly my car will be fixed this Monday. This is way too much work to resolve a safety issue from last July. Worst part is that the service manager tried to pull the "I don't remember you mentioning it" card. Looks like some of his predecessors management training & style rubbed of on him. When he was the parts manager, I never had a problem with him, and referred a lot of people to him personally.
I received a late afternoon call from my saleslady. The service manager was very busy, and did not have time to call. She promised to have him call me before the end of the day. End of the day he calls, and suddenly my car will be fixed this Monday. This is way too much work to resolve a safety issue from last July. Worst part is that the service manager tried to pull the "I don't remember you mentioning it" card. Looks like some of his predecessors management training & style rubbed of on him. When he was the parts manager, I never had a problem with him, and referred a lot of people to him personally.