Sls Horrifying Product!!!
- Thread starter Butlerg
- Start date
- :
- -- 23 CX-5 --
I elected based upon my personal experience & preference to stay with what has worked well & earned my trust over the years with problem free performance. Not needing any followers, not trying to sway opinions. Simply stated the facts of my experience. What others do with the information is for them to decide. One of the main beneficial points of this forum is exchange of information, no matter what it is. The customer service & product backing wasn't a problem at SLS, never said or implied otherwise.
Absolutely stock...Except for a Mazdaspeed exhaust if that counts. ha...Still waiting to hear back from SLS
Well I have had the SLS Side and Front mounts since May 20th without any problems (almost 3 months).
SLS I would make one suggestion to help make installation easier: Weld the nuts to the front mount. This will make it infinitely easier to put the bolts on. I had to wedge a cresent wrench on the bolts to get the nuts on! I have a friend that I suggested to get SLS, and his side mount unfornuately had a weld problem. SLS is replacing the mount from my understanding. I told him to weld the nuts on the front mount to save them the hassle I went though. SLS, do you guys feel welding the nuts is not a good idea or would you guys send matching nuts for the bolts for future customers?
Magus
SLS I would make one suggestion to help make installation easier: Weld the nuts to the front mount. This will make it infinitely easier to put the bolts on. I had to wedge a cresent wrench on the bolts to get the nuts on! I have a friend that I suggested to get SLS, and his side mount unfornuately had a weld problem. SLS is replacing the mount from my understanding. I told him to weld the nuts on the front mount to save them the hassle I went though. SLS, do you guys feel welding the nuts is not a good idea or would you guys send matching nuts for the bolts for future customers?
Magus
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SLSPERFORMANCE
Member
Welding the nuts has been a concideration for a while.
As you all know yes we did buy the jigs and designs from Beau/MAM not realizing we would have problems. All the mounts we tested before sending them to the public have all been fine (No breaks, cracks, or vibrations) so we are a little supprised to have one fail now. Please understand that we are working on some stronger designs and getting replacement parts out.
__________________________________________________________
If you have a broken mount or any other defective part please email us with the following information: (PLEASE DO NOT PM US THIS INFORMATION AS THIS WILL DELAY GETTING THE REPLACEMENT PARTS TO YOU)
Name:
Phone #:
Address:
City, State, Zip Code:
Order / Invoice#:
Date Of Purchase:
Part that is defective:
Reason for replacement request:
Once received we will issue a Return Authorization #
When you get this RA# return the product to us with the number on the outside of the box and we will get a replacement part out to you.
Thank you for your understanding.
Eric
As you all know yes we did buy the jigs and designs from Beau/MAM not realizing we would have problems. All the mounts we tested before sending them to the public have all been fine (No breaks, cracks, or vibrations) so we are a little supprised to have one fail now. Please understand that we are working on some stronger designs and getting replacement parts out.
__________________________________________________________
If you have a broken mount or any other defective part please email us with the following information: (PLEASE DO NOT PM US THIS INFORMATION AS THIS WILL DELAY GETTING THE REPLACEMENT PARTS TO YOU)
Name:
Phone #:
Address:
City, State, Zip Code:
Order / Invoice#:
Date Of Purchase:
Part that is defective:
Reason for replacement request:
Once received we will issue a Return Authorization #
When you get this RA# return the product to us with the number on the outside of the box and we will get a replacement part out to you.
Thank you for your understanding.
Eric
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- -- 23 CX-5 --
Your diligence in the customer service side of the house & response with design change thoughts & ideas to "real world testing" issues is comendable regardless of anyone's personal experiences including my own. It's refreshing to see input from customer base being acknowledged vs. just being blown off.
First of all, I appreciate your honesty, and willingness to back your products. I would like to know if there is any way to know if I have one of the handful of potentially bad mounts that was sent out? I bought mine about a month before Butlerg started this thread, and am concerned that I may have a ticking time bomb holding the front of my engine up. I still have the e-mails that you sent me, so I know when it was shipped. I really like the performance of the mount, and would love to be able to trust it. But I am concerned that I need to drive like a granny so I don't break my SLS mount, or go with a different or stock mount. I'm sure that there are others here that are wondering the same thing. Thanks in advance for your response.
SLSPERFORMANCE
Member
Your mount is not going to have any issues. The truth of the matter is only 5 set's where welded up by the new guy and only a few made it out the door. Those that did make it into customers hands have been contacted and asked to return them. So, if you did not get an email or phone call you have no worries. Give the mount all you got.
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- '04 RX8
Glad to see it's an isolated problem and taken care of. As far as the installation goes, some people were talking about it, I personally had to jack my engine up with a 2x4 between the jack and bottom of engine.
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- '04 RX8
oh yea and I have a torn right stock mount but all the others are ok... wierd? lol I haven't considered replacing it.
Thanks Eric, that makes me feel a lot better about the mount.(thumb)
I didn't even have to support my engine when I changed my mount out. I guess that means my other mounts are still good.(cool)
I didn't have to hold the bolts with a wrench either. Like JoshP5, once the nuts were finger tight, it cinched right up with the socket wrench and the bolts didn't turn at all.
I think you should give Eric the benefit of the doubt here. He explained the problem, and you got a replacement. No need to keep trash talking an authorized vendor who made good on his promise. You might want to read the rulse Butlerg:
http://www.mazdas247.com/forum/showt...les+guidelines
Every company out there is capable of sending out defective product. Yours is the only front mount I have seen that broke like that. And they have learned from the failure. That's the way it is supposed to work.
I took my SLS mount off today to inspect it, and there is absolutely no sign of any problems developing. I put it right back on the car. And I plan to keep driving exactly the same way I always do, like I stole it.(drive2)
http://www.mazdas247.com/forum/showt...les+guidelines
Every company out there is capable of sending out defective product. Yours is the only front mount I have seen that broke like that. And they have learned from the failure. That's the way it is supposed to work.
I took my SLS mount off today to inspect it, and there is absolutely no sign of any problems developing. I put it right back on the car. And I plan to keep driving exactly the same way I always do, like I stole it.(drive2)
Yeah I think the way this was handled was pretty good, and in a timely fashion. As long no more mounts end up breaking and we know this really is an isolated issue, SLS is staying in my good books, methinks.
I totally understand you not wanting to put another one in your car again, but I think you should give him the benefit of the doubt by not bashing the vendor more since he's done all he can to correct it.
I took mine out to check it out too and couldn't see any problems from a visual inspection.
I totally understand you not wanting to put another one in your car again, but I think you should give him the benefit of the doubt by not bashing the vendor more since he's done all he can to correct it.
I took mine out to check it out too and couldn't see any problems from a visual inspection.
