Joe - I just called FORD directly on there toll free line and opened an insident (sp) report. I talked to Tim there, very nice. Very good conversation. He took down the information about my very good friend and I told him about my suprise this was a blue oval dealership. I just gave him the highlights of the situation, the painting, the overheating, the E brake, the owners manual....A copy of the report is recorded and goes to the dealership customer relations person....none of this is good for the dealership.
I think everyone should call the toll free number and open a report, especially people from NY. This will help the dealership to loose the "blue oval" designation and it will make ford aware of there problem dealer.