any non sucking service depts in NO.VA.

[NoVaMSP]

my dealership service dept sucks, every time ive gone there with simple problems they find a way to screw me .
when i first bought my car it had a slight ghost line on the hood ,
they said NP well take care of it .i leave it there over night and they some how manage to turn a faint line into some weird dent.
i flip out and there paint guy actually tries to blame me!
they fixed it eventually....
i get a screw in the side wall of my tire and bring it to them for warrenty and they send me all over town on a frikin doughnut , because they didnt relize the tire warrenty exsisted. half a tank of gas and a fewphone calls finnnaly got them to replace it.
then they screw up one of my lug nuts while doing it

and finnaly yesterday i call at noon to make an appointmnt for the "flash" they told me to come in befor 3 today.. so i show up and he tells me that now i have to leave it over night or drop it off in the morning ... i thought it would only take an hour or so.
so does any one know of any service deps in north VA that doesnt suck.... i pulled alot of strings with my boss today to leave early, lost alot of over time etc.. im done with rosenthal mazda in arlington P.S. sorry for the ranting

 

[KYMP5]

call mazda north america and b**** at them for not having a decent service center at the same place you bought the car. romor has it they are pretty particular about how thier dealerships treat customers

 

[NoVaMSP]

thanks maybe thats the next step, the guy i keep getting stuck with just plain sucks, he acts like im bothering him .
and im always nice as hell to them , the service manager litterly took off in the back when i got there today, ... he remembers me from the tire/hood.
and honestly there sales dept kicks ass , even the sales manager is pretty cool . but i rather drive some where then leave my car over night there again with there service dept

 

[KYMP5]

tell whoever you talk to at mazda n.a. that you think their sales department is great but their service sucks. I had a few complaints with my dealership and made a call or two out west and lo and behold things got real smooth at the dealership. there is still one guy out there that doesnt like me, i must have gotten him in trouble but he sucked balls and i was tired of taking his s***. I really do think that mazda is concerned about the image its dealerships portray and that they will try to correct it.