Purchased from Protege Garage?

[desertmike680]

Has anyone purchased anything from Protege Garage in the past? Just curious.

 

[batou079]

yes, used frequently in the mazda community, specially california peoples.
i'll be honest, they are really hit or miss. they either fill your order and ship immedietly with great prices, or the complete opposite, ignore the order, take the money and forget to ship...

Idk why, but you will find customers on both sides of this, its pretty much 50/50.
Still, id say they are more reliable than randos on ebay at least *shrug*.

 

[desertmike680]

Really. I placed an order for a Test Pipe, the status states that its shipped and that I would receive a URL for a tracking number. Hence, I have not received it yet and apparently there isn't much of a way to get in touch with them. Any suggestions?

 

[batou079]

email them.
i know PG also has reps on forums, idk bout here, but on 6crew i believe.
they must have at least one method of communication for customers.

 

[desertmike680]

I went into the contact section and attempted to send them a message, but it stated that it failed. I cant even find an email address for them. Would you have any kind of contact info on them?

 

[Outlawstar98]

Go to the protegegarage section on this forum, and PM Ken directly.

His profile:
http://www.mazdas247.com/forum/member.php?find=lastposter&t=123733334

 

[solidtrance]

ProtegeGarage Employee Contact Information

--------------------------------------------------------------------------------

In order to better serve Mazdas247 customers, I've put together a directory here of all of our contact information. Please keep in mind we are located near Chicago in the CST time zone when calling during business hours. Also, due to extremely heavy call volume, we recommend an email or private message for a more immediate response. All private messages or emails are answered within 24 hours whenever possible.

Hours
11 AM to 6 PM Central Standard Time
Monday through Friday
Closed Weekends

Ken
forum ID: Captain KRM P5
position: Company Owner
email address: PROTEGEGARAGE@gmail.com

Strait from: ProtegeGarage Employee Contact Information

 

[Wagonbacker9]

I also PMed ken a link to this thread, so hopefully he'll pop in. He usually comes on pretty late at night.

 

[desertmike680]

Ok thanks. I just sent him a message.

 

[desertmike680]

So it turns out that the Test Pipe was delivered on the 5th and my apt complex never told me I had a package........So I commend Protege garage for great service and highly recommend them to anyone.

 

[Wagonbacker9]

So it turns out that the Test Pipe was delivered on the 5th and my apt complex never told me I had a package........So I commend Protege garage for great service and highly recommend them to anyone.

great news.

 

[mazda_dan]

i love the site alot dont get me wrong here but its been over a month and my cobb ap and spark plugs havent come in yet i emailed protege garage but they havent gotten back to me yet.

 

[Captain KRM P5]

So it turns out that the Test Pipe was delivered on the 5th and my apt complex never told me I had a package........So I commend Protege garage for great service and highly recommend them to anyone.

thank you, and thank you to wagonbacker and solidtrance for helping out on this matter. i'm working to improve communication and service on all aspects of customer service as part of the push with the new site.

 

[BoostedSpd6]

id say your doing a damn fine job at it. (cabpatch)

 

[Captain KRM P5]

i love the site alot dont get me wrong here but its been over a month and my cobb ap and spark plugs havent come in yet i emailed protege garage but they havent gotten back to me yet.

i did see your email and will be responding this evening

 

[solidtrance]

id say your doing a damn fine job at it. (cabpatch)

I would agree, which is why I helped.

 

[zinger002]

i have ordered a sri, tip, and a down pipe from PG, and i would do it all again.

 

[kahmikahze]

I ordered my SRI from them, and Ken was super helpful the entire process.

 

[bluwheelbeauty]

Never had a problem with PG. Ken is definatly an upstanding guy. Any problems you have, he does his best to fix the problem as soon as he gets a chance. Just understand that he deals with a lot of folks, but you can tell he does his best...

 

[batou079]

aye, ill lend a disclaimer...
what i mentioned about PG earlier is purely from what i've been told.
no first hand experience. thus far i havent dealt with them yet so i have no real opinion either way...

nice to see their forum rep letting us know they trying to greatly improve communication and overall business methods!!