Passenger Window rolling up too far (pressing hard against the frame making pop).

[texas_cx9]

Hi, I am new to the forum. I have to say my CX-9 has been the absolute best quality new vehicle I have ever owned. I have a 2009 CX-9 and have had no issues with it. But at 67,000 miles I just got my first one. It seems the passenger side front window is now wanting to roll up too far (pinching hard against the frame and making a pop when doing so). So I assume something has happened to a stop that would prevent it from going up too far. I have not looked inside the door yet (also not sure how to take it apart).

So I am looking for 2 things:

1 - how to take the passenger front door apart
2 - is there a stop to adjust or replace?

Thanks in advance.

 

[rowlands57]

Try to reset the window auto up and down feature. Use the button to open the window and hold it for about 10 seconds while the window is open. Do the same in the closed position by closing and holding the switch for 10 seconds. Sometimes that re-sets the range of motion for open and closed. If that fails then it's likely something mechanical.

 

[texas_cx9]

So I tested it today. I recall doing that when my battery died in the past. That did not do the trick. It does not auto anything now (down or up) and it pops when going up (got stuck 2 times going up making a popping sound). Had to help pull it up. Kinda feels like something is slipping off. I imagine it is now motor related.

Any tips on how to replace this and the exact part the issue like is (motor or regulator)?

Thanks.

 

[texas_cx9]

I found a video on the motor replacement. I see that is has plastic parts that have teeth that go into another plastic part. I hope that internal part is OK and it is the motor that is popping and slipping. Ugh....

So I will be replacing the motor at a minimum it seems.

 

[Scotch3]

I'm not familiar with the CX-9 motor/regulator, but your problem sounds more like a regulator to me. On some vehicles, regulators come with the motor as they aren't easily separated. I would get the door panel off and take a look - watch it in actions and see where the problem is and then go from there. Likely to find this on youtube. Good lucks and let us know what you find. Pictures are good too!

 

[voldsom]

Welcome texas_cx9!! If you do end up taking your door panel off to see the motor, it would be great to take pictures of the process/issue. I know it would help a lot of owners who have passenger window issues (I've noticed a few in my limited time searching the forums).

 

[texas_cx9]

OK. It was the window motor. The symptoms were:

* Would roll up to the top and then make a popping noise at the top (like the auto stop was no longer working).
* I tried to reprogram it by rolling it down, then up right away and holding all the way closed for a couple of seconds, but that cause the popping to be worse when closed
* After that it started to pop and slip when going up (had to help pull it closed). At this point it was very broken and no longer reliable.

The Fix:

* I bought a new motor
* I used this fantastic video on how to replace the motor --> https://www.youtube.com/watch?v=QBJONnYQx3A
* Couple things I learned the hard way. The white plastic disc regulator can slip off really easy when putting in the new motor. Pay special care to this step. If it slips off, I was able to get it back in place (with the 3 small taps) by using needle nose carefully
* Then I made a mistake which cost me a bit of extra time, but I figured out something VERY VERY helpful to others.
- I put the motor in, and things worked great. I reprogrammed the auto function and it was working fully again. But.... I made the mistake taking it out again and doing a bit more cleaning inside the plastic disc to the regulator as I recalled some oil in there before I put it together. The second time I put the motor in, I had a much harder time (figures for being a perfectionist). And the plastic disc slipped off into the door. So I fixed that with needle nose and got things put back together.
- My new issue is that once together, when I did the auto up, it kept bouncing back down to the mid window open point (basically engaging the finger pinch safety function) every time. I tried reprogramming, but it would not. Every time the window went to the top, it would bounce to mid open window.

IMPORTANT FIX TO - WINDOW ANTI PINCH FUNCTION PROBLEM - WINDOW GOES UP, THEN ROLLS DOWN HALF WAY (ALWAYS)

* I was not able to reprogram past this issue. But in doing some web reading, I found once programmed, the motor will always have an idea of the top (not the bottom).
* So the fix was:
- Roll down the window to the mid point (half open).
- Remove the window motor again
- Tap gently on the window to lower it a bit (the white plastic disc on the regulator will spin a bit)
- This lowers the position of the window relative to where the motor programming thinks the top is at.
- Then put the motor back in and follow do a quick test (taking safety steps to avoid electrical issues or getting pinched by the auto window). Mine now worked again and I then just reprogrammed the switch for the auto function (problem solved).

There was almost no exact information on this on the web (for any car company, let alone Mazda).

HOPE THIS HELP ALL IN THE FUTURE.

 

[Scotch3]

Awesome. Thanks for sharing the details. Glad you got it resolved!

 

[voldsom]

Excellent! Thanks for the update @texas_cx9! Great that it worked again for you and offered some info on how to fix the auto features.

Also great link to the YouTube video! That guy really took his time showing each step, the video and audio quality are great, and it's awesome to show what's necessary for a speaker swap as well! (which might be in my future). All in all, awesome!