Mazda USA website malfunctioning?

[Yoram]

Has anyone else encountered issues with the function of the mazdausa.com website?

I am intrigued by the '25 Mazda CX-70 and was trying to "Explore" and "Build" online to price it.

Using an iMac Retina 4G, macOS 11.6 Big Sur, and latest compatible versions of Firefox, Safari or Edge browsers. All three act a bit differently on this website (an issue right there) but when selecting "Build" they all return the enclosed error page:

Experiencing no problems with any other websites.
Emailed Mazda Customer Experience twice but got back only an automated message.

Any clues? Is anyone else encountering this issue?

Thanks!

 

[ceric]

I don't see any issue at this point.
Likely Mazda fixed it.

 

[Jorge]

Had the same issue for 2 days in a row a few days back.

 

[Yoram]

Thanks, guys. Still having the same issues right now. I guess they want me to use another manufacturer's website....

 

[Jorge]

It's working now, I just tried it.
don't know where you are but I'm on the east coast.

 

[Yoram]

Had the same issue for 2 days in a row a few days back.

Jorge, thanks. How about now? Did it get fixed or does it persist?
What computer or device + software are you using?
Thanks!

 

[Yoram]

It's working now, I just tried it.
don't know where you are but I'm on the east coast.

Sorry for previous message before I saw your answer. I am in upstate SC.

 

[Yoram]

It's working now, I just tried it.
don't know where you are but I'm on the east coast.

Did you do anything to fix it? And what hardware and software are you using?
Thanks.

 

[Jorge]

I’m using a12 year old MacBook, and I just tried it also on my Mac desktop and it works.
Do you have anti virus software that may interfere with website cookies ?

 

[Yoram]

Not any special software, just the standard Mac firewall. Funny thing is it malfunctions on 3 different browsers, in a different way on each when you click on Vehicles and pick a vehicle and try to view or "Explore", but in the same way when you try to "Build" (above error page). This is on my iMac. I will check on my wife's iMac and on my MacBook Air. Thanks!

 

[ceric]

I don't see any issues even w/ Chrome on Window 11.
No issue with Edge either.

 

[Yoram]

Got a reply email today from Mazda Customer Experience stating "Mazda has been made aware of this issue and is working to resolve the matter. Please check the MazdaUSA website at a later time to check if the issue has been resolved."
I still have the issue. I guess it is likely peculiar to specific combinations of OS, firewall and browser versions and settings. But the problem is (in my experience) unique to the Mazda USA site; I haven't encountered these issues on any other site in the last couple of years or more.
The upside is that there are zero issues with our CX-9...
I will keep checking, also because I want to "build" and price our future CX-70...

 

[Yoram]

The MazdaUSA site works fine on my MacBook Air and on my wife's iMac.
Uninstalled and reinstalled Java on my iMac -- no change, issue persists.
Deleted all cookies, cache, history in the three browsers and issue got solved in each.
Go figure.
Thanks everyone for your feedback!

 

[ceric]

Not surprising.
Cleaning up cache/history could fix many issues....