Hello,
We have a CX9 2012 with 15,000 miles, 9 months old. First owners. Full and extended warranty. Could not ask for better right? Surprise!!!!
Everything OK until last week. Out of the blue the a pungent fresh gasoline smell made it to the inside of the cabin while driving on highway. It lasted several; minutes and we stopped in panic after realizing it was not coming from the old Econoline in front of us. Husband went under the car, checked nothing was leaking. I opened the hood and it was like opening a can of rotten eggs! Now the raw gasoline smell is mostly gone but the rotten egg smell happens sporadically and its intensity varies too. The dealer checked the car yesterday and concluded nothing was wrong, and that the smell is normal (WHAT? a 2012 model at almost $40,000 ???). He used a document issued by Mazda document recommending the following :
- Refill the car with good quality gasoline and drive 100 miles. We did that and nothing has changed.
- Do not drive short distances. We were driving on highway for 8 hours stretches when this started. So, I guess.... Moreover, what do regular people want their car for when they live in the suburbs? 2-5 mile drives to stores and soccer fields. Right? Therefore, I asked Mazda USA (in California) to clarify what short distance means since it is their document. They refused to clarify and passed on the responsibility to do so to the dealer. I have not asked him yet but I imagine what his answer will be.
- Avoid quick acceleration
After reading the recommendations I told the dealer what I wrote above: basically I fulfill the recommendations before taking it to the dealer's: filled-it with Shell, drove after that over 150 miles, all on highway, mostly using the cruise control so no sudden acceleration happened, and yet ROTTEN EGG SMELL!!!!!! The dealer said take it, observe it, bring it back so that we check it again and maybe we will contact Mazda directly. That is what my extended warranty bought me? Additional trips to convince the dealer to take action?
For now I am keeping the name of the dealer to myself. Will be public tomorrow if they give the same story again after a second check-up. I do not get why when the car is under full and extended warranty the dealer is covering Mazda's a... And Mazda, what kind of explanation is that? Please stand for your product! Mazda tends to make excellent cars so a few flukes here and there should be taken care of and not denied. Or, is it because Mazda is aware that this is just the tip of the iceberg? By the way, there a number of Mazda models included in that list of recommendations. Not only the CX9. So yeah, it looks like Mazda is trying to convince the stupid user that rotten egg smell in a very new vehicle is normal. How trendy, how sexy! Did I say we had an MPV for 14 years and put 265,000 miles including a full circle of the Canadian Rockies, Yellowstone and California? We never had the NORMAL rotten egg smell that has been added to some of the new sleak models as a new free normal feature. Maybe the objective is to force us roll-down the windows rain or shine to make sure the other cars can hear the sound system that commes with the car. Yes, and that is normal!
We have a CX9 2012 with 15,000 miles, 9 months old. First owners. Full and extended warranty. Could not ask for better right? Surprise!!!!
Everything OK until last week. Out of the blue the a pungent fresh gasoline smell made it to the inside of the cabin while driving on highway. It lasted several; minutes and we stopped in panic after realizing it was not coming from the old Econoline in front of us. Husband went under the car, checked nothing was leaking. I opened the hood and it was like opening a can of rotten eggs! Now the raw gasoline smell is mostly gone but the rotten egg smell happens sporadically and its intensity varies too. The dealer checked the car yesterday and concluded nothing was wrong, and that the smell is normal (WHAT? a 2012 model at almost $40,000 ???). He used a document issued by Mazda document recommending the following :
- Refill the car with good quality gasoline and drive 100 miles. We did that and nothing has changed.
- Do not drive short distances. We were driving on highway for 8 hours stretches when this started. So, I guess.... Moreover, what do regular people want their car for when they live in the suburbs? 2-5 mile drives to stores and soccer fields. Right? Therefore, I asked Mazda USA (in California) to clarify what short distance means since it is their document. They refused to clarify and passed on the responsibility to do so to the dealer. I have not asked him yet but I imagine what his answer will be.
- Avoid quick acceleration
After reading the recommendations I told the dealer what I wrote above: basically I fulfill the recommendations before taking it to the dealer's: filled-it with Shell, drove after that over 150 miles, all on highway, mostly using the cruise control so no sudden acceleration happened, and yet ROTTEN EGG SMELL!!!!!! The dealer said take it, observe it, bring it back so that we check it again and maybe we will contact Mazda directly. That is what my extended warranty bought me? Additional trips to convince the dealer to take action?
For now I am keeping the name of the dealer to myself. Will be public tomorrow if they give the same story again after a second check-up. I do not get why when the car is under full and extended warranty the dealer is covering Mazda's a... And Mazda, what kind of explanation is that? Please stand for your product! Mazda tends to make excellent cars so a few flukes here and there should be taken care of and not denied. Or, is it because Mazda is aware that this is just the tip of the iceberg? By the way, there a number of Mazda models included in that list of recommendations. Not only the CX9. So yeah, it looks like Mazda is trying to convince the stupid user that rotten egg smell in a very new vehicle is normal. How trendy, how sexy! Did I say we had an MPV for 14 years and put 265,000 miles including a full circle of the Canadian Rockies, Yellowstone and California? We never had the NORMAL rotten egg smell that has been added to some of the new sleak models as a new free normal feature. Maybe the objective is to force us roll-down the windows rain or shine to make sure the other cars can hear the sound system that commes with the car. Yes, and that is normal!
