Help with iStop, it shows "not ready" (2024 CX-5)

Hello everyone,

I am new on this forum but I have been looking for help on the internet for over a month. what I am facing is that I am not able to use iStop on my Mazda CX 5 2024.

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it shows the AC and battery is good but the engine is not highlighted. I checked on the internet and it could be a firmware issue or battery issue. I took the car to the retailer and they said the car is all good.

I waited enough for the engine to have enough heat and checked all settings.
I also pressed the turn OFF iStop. and when turned it off. it shows the red or orange icon, when turning it back on, it just disappears and the green or blue icon never comes on.

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not sure if my OS version is the latest one... but at this point I don't know what to do. apparently, the retailer doesn't know what to do either.

P.D.
the 9.2KM/L is because on the city I live streets are short so you don't go faster than 40Km/ H and you might stop every block hehehe.
Thanks for any advise or help in advance
 
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