Dumb Dell

[mopiko]

I have the Dell Axim X5 PDA. Two days ago I realized the PDA would not work so I emailed their technical support. After several routine steps they concluded that my unit is defective and agreed to take it back and give me a new one... Then I asked "Dell has the new X3i with integrated wireless now, can I return my defective X5 anad get the X3i and pay the difference?" They replied in email "certainly, but you have to pay for the difference in price, please call blah blah blah at 1-800-dell-blah" So I did that this morning and Mr.Blah at blah blah blah said "sorry sir it cannot be done." (dunno)

Conflict in information, so I go to dell's website and to their customer care live chat and try to get a carification on this matter. Attached below is my actual conservation with the service agent copied from the chat session.... either I have a problem expressing myself or they are just dumb. (screwy) So guys, let me know if you think I'm dumb or Dell are dumb.....

*I changed the name to Me and Agent*

see next post

Edit : Can't seems to attached the text within the message so I attached the file in word.

 

[jersey_emt]

You're dumb for not posting the text (poke)

 

[pr5owner]

Where Is The Stupid Text!

 

[MP5s Make Ready]

You're dumb for not posting the text (poke)

LOL

 

[clownphish]

Ack! I clicked the wrong one. Anyway, can't make a good decision w/out the full story....

 

[mopiko]

I'm having trouble pasting the text.

 

[MarkSpark]

grrr...attach a txt file then...i wanna see!

 

[Dexter]

hahah comedy gold. smooth job.

 

[Protege5girl]

did you find out if you can upgrade yet?

That customer care rep, was definitely a lil on the slow side....

 

[jersey_emt]

You're still dumb.

j/k

Dell = teh st00p1d

 

[mopiko]

did you find out if you can upgrade yet?

That customer care rep, was definitely a lil on the slow side....

No, now the email tech said "if they said you can't do it then I'll replace the unit for you, but no upgrades"

So now I'm going to replace it, and maybe I'll sell it... anyone wanna buy it from me after the new unit arrives?

 

[Protege5girl]

I'd call them and speak to someone else. Maybe someone in sales?

No reason why you couldnt get the upgrade, specially since you offered to pay the difference.

 

[AlbinoMuntjac]

Make sure you ask to speak to someone in the US. Get pissy and demand it. You may have to talk to a manager, but they are required to switch you back over. Hopefully you'll get someone that will make the conversation chicken to chicken.

 

[mopiko]

Alrite, I've finalized my decision. I've tried to spoke to the manager about this issue and he basically said they don't have a solid policy on upgrading from a faulty unit, so he said he will not have the exact amount I will have to pay for the difference. So I went ahead and asked them to send in the replacement unit. Afterward I'm going to sell it here or in ebay then get myself a hp PDA....

Anyone interested in a brand new X5? I now want a PDA with integrated wireless

 

[Protege5girl]

No policy = room for negotiation!

As long as your happy with what your gettingis all that matters tho.

 

[mopiko]

yeah, I researched a little bit over these several days and tried out some other PDA. Dell seems to have the cheapest PDA (in terms of price) and have the same level of technology then HP. However I did notice their quality is nowhere near HP. So that's what I'm going to get, wireless integration is a plus for me these days as I run everywhere for appointments and such. I'm not too thrill about this X5 as I kept crashing all the time before it's "death". Thanks Protege5girl, so btw, so far I see I am dumber than dell though ...