we have a 2019 cx-5 signature diesel (retails for a hefty $44k) that we love. the styling, fit finish, quality of materials and handling are all as you would expect for a car costing this much. however, within a month of picking it up, the transmission has had a clunk at least monthly when we slow (but don't completely stop) and then accelerate, i.e., rolling through a yield or stop sign or a cycling light. if i had to guess, it's like the transmission isn't downshifting as it should before a stop and then has to downshift several gears and it 'clunks' into gear. the actual physical feedback and sound it feels like a small hammer up to a sledgehammer in intensity. it's never an issue of an imperfection in the road. it happens both when the car and transmission is warm or cold. we have asked that it be checked EVERY time we take it in for service and, of course, they return it with a NTF (no trouble found) on the repair order. our warranty is up this summer and i want this transmission issue fixed before we're stuck with a $5k transmission rebuilt/replacement after the warranty expires. it has only 20,200 (or so) miles so there is definitely something wrong.
i should note that the car has not been without its issues. a recurring high oil level warning light (an issue with only the diesel engines as i understand it) and an issue with the emissions components.
i just called mazda corporate to get my concerns documented at the manufacturer level in the hopes that they will take the concern more seriously.
i should note that the car has not been without its issues. a recurring high oil level warning light (an issue with only the diesel engines as i understand it) and an issue with the emissions components.
i just called mazda corporate to get my concerns documented at the manufacturer level in the hopes that they will take the concern more seriously.