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- Canada
I have a 2021 CX-9. I had a year and a half of free oil changes and brought it in telling them that it was burning oil. I was told that was normal for a new car especially one with a turbo charged engine. Like many others I keep oil in my car now because it is definitely burning it.
After receiving the postcard I called my dealership to schedule the repairs. Twice I was told I would receive a call back and didn’t. Finally when I spoke to the service manager I was told I would have to come in for an oil change. Then after driving 600-1000 miles I would bring the car back in for an oil consumption test. I told them that that is not what is stated in the post card I received. Does anyone know if that is true? Do I have to have that test done or is me saying it is burning oil enough?
What is explained on the card should be good enough. If the dealer is close to you, go there in person with the card and show the service manager. If they refuse or deflect, or if the dealership is far away, contact Mazda Corporate for assistance. They should definitely be aware of the lawsuit and the settlement, and they should be able to help facilitate the repair with that lazy dealership.