dwm
2019 CX-5 Signature Soul Red
I bought my 2019 CX-5 Signature in January 2019. For 13 months I was able to open or close the rear hatch remotely with the engine running. This is a really important feature for me.
TYPICAL SCENARIO:
It's damn cold out. I approach the locked car and open the rear hatch from the remote.
I throw things inside and lock the hatch either from remote or tact switch on hatch.
I unlock the car from remote or door handle button, get in and start engine.
While car is warming up I go inside house to get more stuff to put in trunk.
While approaching the car with hands full of boxes, I open the hatch from remote. (Car still running.)
I throw boxes inside and close the hatch either from remote or tact switch on hatch, then drive off.
I reach my destination. I turn engine off and raise hatch by holding down the interior hatch button.
I exit the car and lock the doors from the button on the door handle. (hatch still raised)
I remove my cargo and close the hatch either from remote or tact switch on hatch and walk away. Life is good.
Now I bring my car into my dealer for service. They replaced the tuner module in my infotainment system. When I pick up the car, I start the engine to warm it up (winter) and walk to the loaner car to get my briefcase. As I walked back to my car to throw briefcase in trunk, I depressed and held the rear hatch button on the remote and NOTHING. No hatch opening, no beep no nothing.
I walk back in and said "Hey, my hatch won't open from the remote". He comes outside and confirms this and says "We didn't reprogram anything, we just changed the
tuner module." He said when I bring the car back for its scheduled oil change in 3 days he will reprogram the remote. He had no time right then.
So I bring back the car 3 days later, and pick it up a few hours later with fresh oil and filter and he then tells me that car cannot be reprogrammed and this is the way it is supposed to work. Engine running, no opening or closing of the hatch from the remote. I verified this with another dealer and by trying this on another 2019 and a 2020 Signnature. WTF? For 13 months I WAS able to open or close the hatch remotely with engine on and did it often.
Another stupid change since that service call. If I stop the engine, open hatch, exit car and try to lock doors from the door handle button I cannot. But I CAN do it from the remote! How stupid is this?
Can anyone else open or close their hatch remotely with engine running?
I am so pissed that I can no longer open my hatch remotely when the engine is running. This is stupid.
TYPICAL SCENARIO:
It's damn cold out. I approach the locked car and open the rear hatch from the remote.
I throw things inside and lock the hatch either from remote or tact switch on hatch.
I unlock the car from remote or door handle button, get in and start engine.
While car is warming up I go inside house to get more stuff to put in trunk.
While approaching the car with hands full of boxes, I open the hatch from remote. (Car still running.)
I throw boxes inside and close the hatch either from remote or tact switch on hatch, then drive off.
I reach my destination. I turn engine off and raise hatch by holding down the interior hatch button.
I exit the car and lock the doors from the button on the door handle. (hatch still raised)
I remove my cargo and close the hatch either from remote or tact switch on hatch and walk away. Life is good.
Now I bring my car into my dealer for service. They replaced the tuner module in my infotainment system. When I pick up the car, I start the engine to warm it up (winter) and walk to the loaner car to get my briefcase. As I walked back to my car to throw briefcase in trunk, I depressed and held the rear hatch button on the remote and NOTHING. No hatch opening, no beep no nothing.
I walk back in and said "Hey, my hatch won't open from the remote". He comes outside and confirms this and says "We didn't reprogram anything, we just changed the
tuner module." He said when I bring the car back for its scheduled oil change in 3 days he will reprogram the remote. He had no time right then.
So I bring back the car 3 days later, and pick it up a few hours later with fresh oil and filter and he then tells me that car cannot be reprogrammed and this is the way it is supposed to work. Engine running, no opening or closing of the hatch from the remote. I verified this with another dealer and by trying this on another 2019 and a 2020 Signnature. WTF? For 13 months I WAS able to open or close the hatch remotely with engine on and did it often.
Another stupid change since that service call. If I stop the engine, open hatch, exit car and try to lock doors from the door handle button I cannot. But I CAN do it from the remote! How stupid is this?
Can anyone else open or close their hatch remotely with engine running?
I am so pissed that I can no longer open my hatch remotely when the engine is running. This is stupid.