Hey guys, this is just a warning for those of you looking to purchase wheels/tires in the future. DON'T USE Tiresdelivered.com, my experience has been horrible with this company. The customer service department won't return my calls or emails, and when I finally get ahold of them on the phone I'm getting the run around.
Like many of the members on this board I saved up for months to get enough extra cash to purchase a set of summer wheels. I finally bought my wheels on July 17, 2007 but they didn't get put on the car till August 3, 2007. Everything was fine until November 17 when I removed the wheels for winter storage. They wouldn't come clean around the base of each spoke, but upon further inspection the wheels are pitting. The bare metal is showing through the chrome, it's almost like they didn't use enough chrome when dipping the wheel. They were on my car less than 4 full months and now they are ruined. The wheels are Motegi DP6 Chrome (Motegi is owned by American Racing), and at American Racing they have a 2 year warranty on all chrome wheels. This was confirmed with an American Racing representative directly. The representative tells me that they (American Racing) don't deal direct with the public, so I have to go through the warehouse that I purchased the wheels from. I called Tires Delivered 3 times the week of January 20. I am being told that American Racing is "reviewing" the case, but right now they are not going to be able to do anything. I have spoken with two members of the customer service department at Tires Delivered (Cody and Brandon). These two are no help at all, so I ask to speak with a member of management. Each time I call Tires Delivered tells me the manager is being told by American Racing that nothing can be done. Each time I have asked to speak with a member of management, but they are in meetings with the phone company, IT department, out to lunch......basically they aren't taking care of this problem. I was told on January 23 that I would receive and email on January 25 updating me on the progress of the "case" with American Racing. I'm still waiting for an email! I called yesterday to speak with Management, but as usual they are in meetings with their advertising agency.
I have attached pics so you can see the "evidence" supposedly being shown to American Racing. It wouldn't surprise me if they haven't even mentioned this to American Racing. I think Tires Delivered just doesn't want to come off of a set of 4 wheels, even though their policy states they will replace damaged wheels. Please spread the news to your other friends if they are thinking of purchasing wheels from Tiresdelivered.com. As the days pass the anger builds and the thought of my $1300 going down the drain only add to the frustration. Don't let these guys scam you too, don't buy from tiresdelivered.com!!!
Now please see the attached pics and tell me what you guys think.
Like many of the members on this board I saved up for months to get enough extra cash to purchase a set of summer wheels. I finally bought my wheels on July 17, 2007 but they didn't get put on the car till August 3, 2007. Everything was fine until November 17 when I removed the wheels for winter storage. They wouldn't come clean around the base of each spoke, but upon further inspection the wheels are pitting. The bare metal is showing through the chrome, it's almost like they didn't use enough chrome when dipping the wheel. They were on my car less than 4 full months and now they are ruined. The wheels are Motegi DP6 Chrome (Motegi is owned by American Racing), and at American Racing they have a 2 year warranty on all chrome wheels. This was confirmed with an American Racing representative directly. The representative tells me that they (American Racing) don't deal direct with the public, so I have to go through the warehouse that I purchased the wheels from. I called Tires Delivered 3 times the week of January 20. I am being told that American Racing is "reviewing" the case, but right now they are not going to be able to do anything. I have spoken with two members of the customer service department at Tires Delivered (Cody and Brandon). These two are no help at all, so I ask to speak with a member of management. Each time I call Tires Delivered tells me the manager is being told by American Racing that nothing can be done. Each time I have asked to speak with a member of management, but they are in meetings with the phone company, IT department, out to lunch......basically they aren't taking care of this problem. I was told on January 23 that I would receive and email on January 25 updating me on the progress of the "case" with American Racing. I'm still waiting for an email! I called yesterday to speak with Management, but as usual they are in meetings with their advertising agency.
I have attached pics so you can see the "evidence" supposedly being shown to American Racing. It wouldn't surprise me if they haven't even mentioned this to American Racing. I think Tires Delivered just doesn't want to come off of a set of 4 wheels, even though their policy states they will replace damaged wheels. Please spread the news to your other friends if they are thinking of purchasing wheels from Tiresdelivered.com. As the days pass the anger builds and the thought of my $1300 going down the drain only add to the frustration. Don't let these guys scam you too, don't buy from tiresdelivered.com!!!
Now please see the attached pics and tell me what you guys think.
