been a long time coming..

[Mach 3.5 Turbo]

I thought you were done with this thread?

Anyway, I know there's a modding world outside of this thread. That's irrelevant. I just want you to know that he won't be getting my business, and if I read on some other vendor's website some big blubbering message about DSM owners, I wouldn't buy there either. Simple. b**** about your customers and they won't be your customers for long. I think this will affect his business as a whole because no-one wants to buy from someone who doesn't care about them. If he's bitching about MSP owners today, he'll be bitching about someone else tommorow. Could it be that the MSP owners just happen to be the ones who got bad service? Probably not, they're probably just the only ones who gave it back.

 

[Pkay]

Again, if you read the entire thread, you would see that he only gets complaints from the MSP owners

if you believe that you're a ******* retard

 

[Black Majik MSP]

if you believe that you're a ******* retard

And you accuse me of talking s***.

 

[Micah]

I read your posts, but you obviously didn't read his...things come up & if you want his stuff, you have to be prepared to wait for it.

I think the thing he is complaining about is the lack of responsiblity. When you give someone a false shipping date, that is virtually inexcusable. To do so 3 times, is deserving of a kick in the ass.

I think he is presenting his point in a very civil manner, he could have just said the guy lied to him.

 

[Heathen23]

For what it's worth Joe your product served me well and your customer service was that of a friend. You are wise to bail if it's driving you nuts. I think if you would have de-persoanlized your business you would have benifited. It would have hurt the likeability of doing business with you but the product offering for the category is basically 3 parts so return customers aren't your meal ticket. I'd just use form letters for the response to emails that cry about turn time and always have a shipping disclaimer stating that **delivery time can be an excess of 3-4 weeks pending part availability, please consider this upon ordering ** Never over promise with short turn times so that if you do turn a product in a short time people are pleasantly suprised. It's a somewhat sketchy way to do things but it protects you. Again, these methods would de-personalize the business but could save you headaches. Dunno, just food for thought.

 

[Micah]

I agree with Pkay. I'm sick to death of people running a "business" and bitching that it's taking too much of their energy to deal with it. It was your choice to start it and it's your choice to finish it. Be done with it, but don't leave messages all around complaining about your customers (especially on your website). I certainly won't buy anything from Joe P because he apparently doesn't respect his customers. Post crap about MSP owners and you won't get their business. And don't tell me you've gotten great service from him. The true measure of someone's character is how consistently they can deliver. A few people might have been satisfied with their service, but some haven't.

Yep, this reminds me of a friend of mine who is overweight and complains that it isn't fair that he "can't eat like a regular american and not be called overweight". First off - life isn't fair. If it was - you would have the grassroots of communism. Secondly and back to the point - if you can't run a business well, then maybe it's time to either hire someone who can or move on to something else; or just admit that you don't give the best service.

Coming on this forum and crying about it isn't helping anyone. It is however giving a rather substandard appearance to his business and personal ethics.

Just my $0.02

Yes, I am a inconsiderate bastard who thinks he is irreprehensible. If you think that I should feel remorse then you simply don't grasp the concept of who/what I am.

 

[Black Majik MSP]

I think the thing he is complaining about is the lack of responsiblity. When you give someone a false shipping date, that is virtually inexcusable. To do so 3 times, is deserving of a kick in the ass.

I think he is presenting his point in a very civil manner, he could have just said the guy lied to him.

I think it's clear that Joe got more than he could handle from his business, job, relationship, & life. He understands that & has explained it...asking for patience & understanding from the people on here. Now he has decided to make his parts special order only (which I think is the right decision), which in turn should help his business & life run more smoothly. If you have a problem with him, don't buy from him. I, however, have heard from the 1st time I read about Joe that his products were excellent quality & that even though his stuff sometimes took months to ship, that he was very helpful & friendly to those who were understanding.

Bottom line, if you still have a problem with Joe, try talking to him in a respectful manner or just don't buy from him...it's that simple.

 

[Delivery_Guy]

I think you need to do what is best for you Joe, but it seems like there are ways you could have made your life a little easier. Some of the way you are describing your business sound very inefficient. You could really benefit from a data base that would take your web orders and enter peoples names, addresses, e-mails, etc. Then just don't accept orders that aren't through your web site. Yes something like this would take time/money to set up, but over time you save that over and over again.

Anyway, that's all I have to say. Good luck!

 

[Micah]

I think you need to do what is best for you Joe, but it seems like there are ways you could have made your life a little easier. Some of the way you are describing your business sound very inefficient. You could really benefit from a data base that would take your web orders and enter peoples names, addresses, e-mails, etc. Then just don't accept orders that aren't through your web site. Yes something like this would take time/money to set up, but over time you save that over and over again.

Anyway, that's all I have to say. Good luck!

Yep, like an old friend of mine used to say:

"Work Smarter, not harder."

 

[kwiktsi]

if you believe that you're a ******* retard

then he must be a retard- because it's the truth .. ONLY problems I ever have is with the MSP crowd. I get the occassional "just curious when I will be getting it" emails from other customers, but never anything like what I have gotten since coming on here. And to the one who says I don't care about my customers- I do, which is why I am up all hours of the ight replying to emails, IM's, what have you. It is the ones who break my balls and make my life stressful that I have no concern for. If you don't want to order from me, that is perfectly fine- it is your decesion.. Good luck finding anyone else that will put the effort into products that I have and sell them for the cost that I did. The point several are missing is I have been doing this almost SEVEN years and have had no problems like this until I came here. But as usual, you have the typical "I am the only one I care about, so I must be the only one he deals with " attitude that I have encountered a lot here. That is the reason I sold my MSP and that is the reason I pulled the page down from my site. Anyone who has ever contacted me for help, advice, etc. has gotten it and will continue to do so, so don't even attempt to say I don't care about my customers- I do- but only the ones who show me the same decency I show them- anyone who is a dick will be treated like a dick, plain and simple. Love it or hate it, that's it.. As I have said numerous times- there are SEVERAL people who I really like around here who I speak with quite often, but the handfull of assholes makes the whole market not worth it. I am not the first vendor that got pushed away due to this, so don't even try to say we don't care about customers. As I have said before- the attitudes of some have blown vendor opportunties you guys can only dream of- I know, I have spoken with several of them. If you guys think going fast is 230 whp or so, then you would have dies over the true potential of this car in the right hands- I know of a couple abandoned MSP projects by well respected builders/tuners- and I am not talking about the FMIC, exhaust, and flash and call it a race car tuners either.. So keep biting the hand that feeds and see what you are left with......
Joe

 

[kwiktsi]

I think you need to do what is best for you Joe, but it seems like there are ways you could have made your life a little easier. Some of the way you are describing your business sound very inefficient. You could really benefit from a data base that would take your web orders and enter peoples names, addresses, e-mails, etc. Then just don't accept orders that aren't through your web site. Yes something like this would take time/money to set up, but over time you save that over and over again.

Anyway, that's all I have to say. Good luck!

I agree, however that is a totally unfamiliar thing to me . Beyond the paypal add to cart buttons and filing in outlook, I am lost . The big thing I have to stress to everyone is this is a side business that is more of a hobby for me/offering to those who like to play with their turbo cars but dont want to spend retarded amounts of money- the average guy. This is by no means my life nor is it very profitable. I don't want it to turn into a huge business, I can't deal with that right now . It is just a hobby, always has always will be. Your ideas seem very logical and helpful, but that is not a direction I am willing to go with this right now- it honestly isn't worth putting the $$$ into just for others to benefit. This has cost me enought money, blood, relationship problems, etc. as it is. I need to cut it back a bit and unfortunately for *most* of the people here, it was the noisy group that got cut off. My MBC's have been around for years and will continue to be, the MSP parts I'll consider per order basis on, but no more effort than I have already put forth will go into it.

Thanks again for the advice.
Joe

 

[Pkay]

Joe, you sold me a non MSP specific part

 

[kwiktsi]

Joe, you sold me a non MSP specific part

So? I am lost .. All my orders are built in batches and shipped/filed the same way regardless of what it is. Again, without having our original email info here, I don't even know all the details- for all I kow I explained at the time what happened .. I will tell you for a 100% fact that I don't lie about shippingt things, if I get confused or things mixed up on my end, that is another story.. It happens- but out of 100+ orders a week, one or two every month isn't too bad IMHO considering all that I have already mentioned ..
Joe

 

[Mach 3.5 Turbo]

So? I am lost .. All my orders are built in batches and shipped/filed the same way regardless of what it is. Again, without having our original email info here, I don't even know all the details- for all I kow I explained at the time what happened .. I will tell you for a 100% fact that I don't lie about shippingt things, if I get confused or things mixed up on my end, that is another story.. It happens- but out of 100+ orders a week, one or two every month isn't too bad IMHO considering all that I have already mentioned ..
Joe

Your points are all understandable, and if you want to stop selling MSP specific parts that's fine. My issue is that you claim to be offended by people giving you a hard time, but you are giving us a hard time by posting a big whiny message on your site. That's hypocritical. You are no better, and no worse, than those who complain to you, and you've proven it by replying in kind. If you want to stop selling parts, do so. When you post a hypocritical message, you will get comments like you've recieved in this thread. Besides, you posted this thread basically ASKING for trouble. Don't deny it, you're trying to push our buttons and piss us off like some have been doing to you. If you can dish it, be able to take it.

 

[BinaryRotary]

If you say ANYTHING wrong about a JoeP product you will be killed on this board .... suck ups .... end of message ....

 

[kwiktsi]

If you say ANYTHING wrong about a JoeP product you will be killed on this board .... suck ups .... end of message ....

How can that be if I am rude to ALL my customers and provide poor customer service to everyone? Why would anyone want to defend someone who was so bad to deal with? Ponder that and let me know what you come up with (uhm).
Joe

 

[kwiktsi]

Your points are all understandable, and if you want to stop selling MSP specific parts that's fine. My issue is that you claim to be offended by people giving you a hard time, but you are giving us a hard time by posting a big whiny message on your site. That's hypocritical. You are no better, and no worse, than those who complain to you, and you've proven it by replying in kind. If you want to stop selling parts, do so. When you post a hypocritical message, you will get comments like you've recieved in this thread. Besides, you posted this thread basically ASKING for trouble. Don't deny it, you're trying to push our buttons and piss us off like some have been doing to you. If you can dish it, be able to take it.

you know, I actually never thought of it that way, in a way I am being just as bad. I just wanted to post so that others who care would know, not to start a flame war or push buttons as you say. Honestly, I like probably about 80% + of the community here, but that other <20% are the ones that make it hell to deal with. So I would not purposely try to piss off those I like, just inform them of the situation. I was not really trying to come here bitching- I was just letting those of you I have respect for know what was going on, the others if they don't like it or don't like me can stay the hell out. Go to yahoo and do a search for joe p mbc and see how many hits it comes up with- apparently I do not have these same issues with everyone I deal with . I apologize if it seems like I came here to start crap, that wasn't my intentions- but if people push, I will push right back. Look at the facts- this community has lost a lot of good vendors/members already because of the baby s*** here and for the longest time was considered an embarrasment to the "older" members here (pre-MSP). As a whole, the MSP community has been mocked on so many automotive forums including sections here for quite some time. As said before though, it is a shame because as a whole, it is a very small percentage of people that ruin it. Early on I even called it about the bitching and whining even hurting the cars reputation and the resale- look what they are worth now- even Mazda dealers don't want to try to deal with them.. Oh well, anyway, I have said all this before and can continue to until I am blue- but half the people don't read anyway, just look for key words to pick apart. Thank you for at least taking the time to read and acknowledge that my points are valid .

It realy makes me mad that people here are so quick to shoot themselves in the foot due to their attitudes. Like I said- no one has matched my HP#'s yet and no one has any products that do what mine do. They all want to sell you a $900+ FMIC to bolt on a stock car and call it fast. It doesn't work that way- there are "tuners" who are all about the magazine crap, then there are those who know what they are doing. I am a memeber of the latter group as are most of the others who have bailed on the MSP's or looked into it and quickly looked away..
Joe

 

[t3ase]

Sorry Joe... You don't have to defend yourself on here. There are quite a few of us who know how much work you've done for us and we appreciate it.