Add one more: motor fell

[zoom-zoomhatch]

I was going maybe 15mph in first in traffic and heard a pop and it seemed like I was running over feflectors in the road, then I popped my hood to see my whole motor fell forward. Mazda then refuses me a rental car and is talking about making me pay for it! They said maybe I was abusing the car to much and that caused it. Any body that has any numbers to call that would be of any help would be great, or any ideas at all. I'll be damned if they're holding me liable for they're mistakes.

 

[mymp5]

i'd be going to a different dealership

 

[jbiird317]

thats BS.... you should not have to pay a dime for that. Tell them to look for the TSB regarding this problem. Last i heard, Mazda north america was well aware of this problem and had circulated the info to their dealerships. Not sure if there is a TSB, but there is at least some sort of notification. Someone correct me if i'm wrong here, but thats what i heard


oh PS, sorry about your engine, that realllllly sucks

 

[miss_steele_msp]

1-800-555 cant remember the rest. Maybe some one can fill the rest in. or you can look for it. It's the corporate number. It's like they train their dealers to be unfair.

 

[miss_steele_msp]

thats BS.... you should not have to pay a dime for that. Tell them to look for the TSB regarding this problem. Last i heard, Mazda north america was well aware of this problem and had circulated the info to their dealerships. Not sure if there is a TSB, but there is at least some sort of notification. Someone correct me if i'm wrong here, but thats what i heard


oh PS, sorry about your engine, that realllllly sucks

I've heard the same from a mazda employee. It's a thread about it.

 

[B1GHAM]

1-800-555 cant remember the rest. Maybe some one can fill the rest in. or you can look for it. It's the corporate number. It's like they train their dealers to be unfair.

trust me when I say dealers learn this all on their own. Some dealers bend over backwards for their customers, others want to rip theirs off.

Ill check with my consultant tomorrow (unless someone chimes in sooner) and find out where/if/what/how there is a TSB on this problem.

Even if you beat the absolute piss out of the car, there is no way you would cause an engine/trans mount to break. Its obviously a pre existing problem and therefore completely a warranty issue.

My advice - call tomorrow morning and talk with the service manager. Be firm, but not irate and let him know the situation and that you will not accept anything less than warranty coverage.

I had a similiar stunt pulled by a service dept when the trans in my Jetta blew a hole in the block. I had to wait with my car for 6 hours (from 2am til 8am) to have my vehicle towed by their wonderful 24hr service. When the vehicle was towed and dropped off, before the vehicle was even inspected, I was told the trans would not be covered as I was probably street racing the vehicle (it was a 2.0 jetta with like 110hp... I wasnt going anywhere fast enough to race). I had a talk with the service manager and told him the deal. Biggest piece of advice (and this goes for anything) - if they feel they can bend you over, they will. Do not allow them to think they can do as they please.

 

[Antonio DiMarco]

That's very shortsighted Miss Steele MSP

1-800-555 cant remember the rest. Maybe some one can fill the rest in. or you can look for it. It's the corporate number. It's like they train their dealers to be unfair.

Do you actually think Mazda, one of the smaller auto manufacturers in the world TRAIN their dealers to be ignorant, dishonest asses? No, it's all on the dealer's shoulder whether they want to be good or bad.

During my time as a Mazda owner I have had the pleasure of having TWO excellent dealerships. The dealerships had one thing in common THEY KNEW HOW TO TREAT THEIR CUSTOMER. They also knoew if they offered excellent service and respect the same people would keep coming back for more.

The benefit of going to a dealer is that there is a consistent record of WHO touched your car. There is also the benefit of being a loyal customer. I have never had an issue with getting service appointments at the last minute, getting a rental or getting a problem fixed. I even get my tires at my dealer. Sure I may pay a bit more, but how many people pay extra to be part of a country club or other membership-driven businesses? The way I look at it is that that extra few dollars goes toward piece of mind, that way that one time my engine falls out or a major repair occurs I know I'll be taken care of. It's all about trust, respect and loyalty.

On the flip side customers seem to think that respect is a one way street. How do you think dealers stay profitable? They get return customers who buy multiple cars and come in for scheduled service. But I meet people all the time who nickle and dime the dealers while moving from mechanic to mechanic for a few dollars less.

YOU GET WHAT YOU PAY FOR

Unfortunately, there are some dealers who have be conditioned to by these unloyal customers and figure they need to use their time to sell-sell-sell and to hell with service.

The fault lies on both sides.

Zoom-Zoom-Hatch Sorry to hear about your engine. I would be more than upset if that happened to me. If your dealership is no help then get on the mazdausa site:

http://www.mazdausa.com/MusaWeb/contactMazda.action

and call customer service at the bottom of the page.

Believe me when I say that dealers also hate it when you call Mazda directly. Reporting a dealer to Mazda is the equivalent of dropping a bomb on their ability to get cars and make money. When it comes to dealers Mazda has a pecking order. Bad dealers fall to the bottom of that order.

 

[BadKarma]

Bla bla bla.

On the flip side customers seem to think that respect is a one way street. How do you think dealers stay profitable? They get return customers who buy multiple cars and come in for scheduled service. But I meet people all the time who nickle and dime the dealers while moving from mechanic to mechanic for a few dollars less.

YOU GET WHAT YOU PAY FOR

Unfortunately, there are some dealers who have be conditioned to by these unloyal customers and figure they need to use their time to sell-sell-sell and to hell with service.

Bla bla bla.

Haha, so due to this viscious cycle you mention, you believe that it's the consumer's fault that they're helpless when the engines fall out of their cars? Sure buddy, keep reaching for that rainbow in magical fairy land...

Meanwhile, back in reality: The fact is that there are stealerships out there with bad service simply because that is their business ethic. Not because their feelings were hurt by consumers attaining specific services elsewhere.

 

[Andrewsmc]

wow, Yea i would definatly cause a stir. And if your on warranty and havent voided it with modifications or such, It dosent matter how hard you abuse your car, Correct me if im wrong. But I would definatly be going to a diffrent dealership.

 

[jhowey]

Abuse shouldnt be an issue, less oil starvation or something drastic, especially if your under 12,000, There is no TSB out on the mount yet, and Mazda did not mention engine falling in the email, they simply had a repair procedure email for the #4 engine mount.

 

[clos561]

i heard a loud pop when i started my car and was backing out...i think it was jsut the exhaust tho , water from washing it...ill check ..what does it look like when the motor mount is messed up?

 

[MM3Canuck]

I was going maybe 15mph in first in traffic and heard a pop and it seemed like I was running over feflectors in the road, then I popped my hood to see my whole motor fell forward. Mazda then refuses me a rental car and is talking about making me pay for it! They said maybe I was abusing the car to much and that caused it. Any body that has any numbers to call that would be of any help would be great, or any ideas at all. I'll be damned if they're holding me liable for they're mistakes.

NO matter how much and how hard you abuse the car, the stock engine should NEVER fall out. That dealer is f'ed up.

Maybe when selling their cars, they should also advertise, please do not take over 4,500rpm, engine might fall out.


BS MAZDA..grrrrr

 

[Akaveli]

another one

 

[Antonio DiMarco]

No, that is not what I said.

Haha, so due to this viscious cycle you mention, you believe that it's the consumer's fault that they're helpless when the engines fall out of their cars? Sure buddy, keep reaching for that rainbow in magical fairy land...

Meanwhile, back in reality: The fact is that there are stealerships out there with bad service simply because that is their business ethic. Not because their feelings were hurt by consumers attaining specific services elsewhere.

I never said it was the fault of the consumer that his engine fell out. I was addressing Ms. Steele's shortsighted view that Mazda "trains their dealers to be unfair."

Like I said I would be very upset if my engine fell out, but to over generalize and insinuate that ALL dealers are dishonest is a disservice to the dealers who are honest and do stand by their product. And yes your right there are some dealerships who are basically unethical. Those are bad apples from the start. What I'm saying is that the consumer is NOT always right. I read these forums and cringe at the people who think that Mazda (or any manufacturer) owes them after they abuse the hell out of their car and apply modifications that clearly void their warranty. I am not saying that Zoom Zoom Hatch is one of them. His case seems realted to the faulty bolt that has been documented in other parts of this forum. However, whose to say that the dealership he's dealing with hasn't been burned by consumers who have taken advantage of the system?

Remember we're all second and third party to the experiences of other forum members. We can sympathize with them, but unless we were in the car when it happened we cannot for certain say what caused the failure.

 

[spike blue]

damm so what happens??? Can somebody explain me what issues the ms3 has?? Im getting one but im concern about the reliability!!!! I don;t want a car to do the same as my previos msp!!! I hate to be in the dealer !!!

 

[Willspeed]

Wow... Im getting scared... What mileage were you at? Ive put almost 8K on mine and have drove the piss out of it.

Im scared it could fall at a high speed and cause me to crash or somin. I cannot believe there isnt a recall out yet for this.

Does anyone have an official number on how many this has happened too?

 

[M3_Zoom]

NO matter how much and how hard you abuse the car, the stock engine should NEVER fall out. That dealer is f'ed up.

Maybe when selling their cars, they should also advertise, please do not take over 4,500rpm, engine might fall out.


BS MAZDA..grrrrr

WOW! #1. Make an official complaint via NHTSA Website. Here is the link http://www-odi.nhtsa.dot.gov/cars/problems/recalls/ Click on "File a Complaint" up on the left menu. It's free and anyone else that is having problems needs to report it. If problems are not reported then the amount of time an issue takes to become a TSB or Recall is quite lengthy. 2. You need to contact Mazdausa and make a formal complaint as well. Ensure you state what the dealer told you. To make an assumption that you drove your car to hard and refuse to fix it, is a law suit waiting to happen. If your car is bone stock or even if it was modified they MUST prove the modified part caused the broken part to fail. This is not law according to M3_Zoom, this is law period. I dealt with that on my last car and they were cool if you put there performance parts on but if they were aftermarket then you were screwed; NOT SO my friend. That is a joke. Build a car that is a beast and not provide the support for issues, again WOW!

Now from what I understand and this is only from what I have read elsewhere but, the bolt breaks because Mazda forgot to put thread lock on the bolt at the factory and it slowly backs itself out. Once it backs itself out to a certain point it no longer has enough bite, looses it's ability to hold and SNAP! I think those bolts are torqued to 76ft/lbs but if someone has the shop specs and can chime in, that would be great. I would recommend purchasing some threadlock and doing all three bolts. I know I'm going too.

 

[zoom-zoomhatch]

The service manager was supposedly out on jury duty today but I'm calling tommorow to demand a rental again, then I'm going to see if they plan on warrenting the damage. The sheet they had me look over today said they wanted to replace bolt plus labor=x dollars+reboot driver side cv=x dollars(don't remember exact amounts but it doesn't matter cause I'm not gonna be paying for anything). I just broke the 8K mile mark and really don't drive the car that hard, just everyonce in awhile and really not often I'll gas it in second just to feel the power, but that's why I bought the car. And the nearest dealership to me is Houston or Waco, not sure which is actually closest, so I'm pretty stuck with these people cause I'm not paying to have my car towed 90 somethin' miles. And this particular dealership does Mazda, Hyundai, and BMW, and I see a BMW pull up and they are taken care of top priority with the best and nicest service one could ask for. And since I've bought the car I've had everything done there save one time I had a friend change the oil at his shop cause I had to leave and Mazda said they couldn't get me in until next week as it was Fri. and they were booked. Sorry for the long post. And I just made a complaint to the like in the post above, hopefully I won't HAVE to call Mazda directly tommorow.

 

[B1GHAM]

The service manager was supposedly out on jury duty today but I'm calling tommorow to demand a rental again, then I'm going to see if they plan on warrenting the damage. The sheet they had me look over today said they wanted to replace bolt plus labor=x dollars+reboot driver side cv=x dollars(don't remember exact amounts but it doesn't matter cause I'm not gonna be paying for anything). I just broke the 8K mile mark and really don't drive the car that hard, just everyonce in awhile and really not often I'll gas it in second just to feel the power, but that's why I bought the car. And the nearest dealership to me is Houston or Waco, not sure which is actually closest, so I'm pretty stuck with these people cause I'm not paying to have my car towed 90 somethin' miles. And this particular dealership does Mazda, Hyundai, and BMW, and I see a BMW pull up and they are taken care of top priority with the best and nicest service one could ask for. And since I've bought the car I've had everything done there save one time I had a friend change the oil at his shop cause I had to leave and Mazda said they couldn't get me in until next week as it was Fri. and they were booked. Sorry for the long post. And I just made a complaint to the like in the post above, hopefully I won't HAVE to call Mazda directly tommorow.

dont wait until the service manager is back from jury duty then, escalate it. This isnt one of these scenarios that you wait with.

did you buy the car from the dealership? Involve the salesman/sales mgr. If it truely is a good dealership, they will have no problem becoming involved (Ive done it for customers) to find out whats up, and see if they can fix it. Im not saying to go apeshit in the showroom, but no one wants someone complaining of ANY type of poor service there...

Dont roll over for them. How old are you? If you are over age (generally 21-25 depending on state) you should have a loaner car now ANYWAY. You are guaranteed a loaner vehicle for any warranty work taking longer than a day. IMHO you should have had one right off the bat. They cant tell you WHAT caused the damage before they even put it up on the lift. Their "assumptions" that you caused the damage was the easiest decision to make. Call back (or better yet go down there in person) and get infront of someone who actually has authority to get this resolved. Its happened more than once and Im sure Mazda has atleast some idea of this issue. Get them to call their Mazda technician contact. Have him verify the issue. Dont take no for an answer, because by the time you are done youll have a fixed car and a bill because they kept pushing you off.

 

[justa4banger]

HAve you ever checked the bolt in your car after the other thread of a engine dropping? Was the bolt BROKEN or did it back out.
I know on my car i checked the bolt and it was secured along with about a quart of redlock tite EVERY WHERE.

It take 30 min or less to pull the battery remove the ECU and remove the tray to look at this Engine mount bolt. I would suggest others to atleast take the time to look at it.

As for the stealership trying to screw you over, well Stay firm, don;t get mouthy and if you feel you aren't getting good service Call Mazda. You should be getting a rental car for your troubles and there shouldn't be any issues with the warranty. If its dead STOCK you should be able to beat the s*** out of the car for the entire 3 yrs 36k. In my case 7yr and 75k.

I bought my MS3 not to mod, just to drive and beat the crap out of it. Being sure to smile the whole time also.