A letter to my dealership!

[1sty]

I just sent this to the dealership I bought my car from and the BBB of NH. ENJOY!


I am a customer of the Manchester New Hampshire Talarico, Mazda Division. On a recent visit, I asked if it would be possible to read the computer of my Mazda Protg to see if it had recorded any knock, a term referring to a combustion that occurs before a spark plug actually lights, it is also known as pinging and it is very damaging. The man behind the counter, a semi-friend that I went to school with, said it would be no problem. Then, quickly a service tech said it wasn't easy since he had to dismantle the dash to get to the computer and it would cost at least ninety dollars. The man behind the counter looked very confused at this, as he should since the tech was lying! I mentioned he might want to check the service manual because the computer is in the floor not the dash.

I have no respect for untruthful technicians looking to scam people, which this employee of yours clearly was attempting. The computer is not behind the dash but in the passenger floor under a metal barrier with only a few bolts holding down the metal, I have visually verified this. For anyone qualified it would only take 5 minutes to get to the computer. Also, I can not see why anyone would need to go to the computer directly when the OBD-II diagnostic port is very accessible.

I brought my car to Bob Marinos in Concord New Hampshire where the service manager is an absolute great tech, manager, former manager of the Mazda division in Manchester, and one of the main reasons I bought my car from you in the first place. He charged me only thirty dollars to read the computer, check the charging system and test the tension on the belts.

I will never shop at any Talarico again nor seek your assistance in service matters. This method of out right fraud, I would not even expect from a VIP or Pepboys let alone a dealership that self proclaims to care about customer satisfaction. I will also be sending a copy of this letter to the New Hampshire Better Business Bureau.

 

[smithers_0990]

Damn Man. The ending is a good kick in the junk.(nuts)

I like it! (yippy)

 

[Kooldino]

Change "semi friend" to acquantence. Sounds more pro. Word.

 

[1sty]

Change "semi friend" to acquantence. Sounds more pro. Word.

Thanks, but too late.

Not a big deal I went to send it to the BBB and my mother stopped me. She said just let me talk to Fred, I almost forgot she knew the President personaly.

(drinks)

 

[MP5s Make Ready]

She said just let me talk to Fred, I almost forgot she knew the President personaly.

At least you know someone with connections....most of us however get it up the @ss(upbum)

 

[gaZOOM-ZOOM]

I just sent this to the dealership I bought my car from and the BBB of NH. ENJOY!


I am a customer of the Manchester New Hampshire Talarico, Mazda Division. On a recent visit, I asked if it would be possible to read the computer of my Mazda Protg to see if it had recorded any knock, a term referring to a combustion that occurs before a spark plug actually lights, it is also known as pinging and it is very damaging. The man behind the counter, a semi-friend that I went to school with, said it would be no problem. Then, quickly a service tech said it wasn't easy since he had to dismantle the dash to get to the computer and it would cost at least ninety dollars. The man behind the counter looked very confused at this, as he should since the tech was lying! I mentioned he might want to check the service manual because the computer is in the floor not the dash.

I have no respect for untruthful technicians looking to scam people, which this employee of yours clearly was attempting. The computer is not behind the dash but in the passenger floor under a metal barrier with only a few bolts holding down the metal, I have visually verified this. For anyone qualified it would only take 5 minutes to get to the computer. Also, I can not see why anyone would need to go to the computer directly when the OBD-II diagnostic port is very accessible.

I brought my car to Bob Marinos in Concord New Hampshire where the service manager is an absolute great tech, manager, former manager of the Mazda division in Manchester, and one of the main reasons I bought my car from you in the first place. He charged me only thirty dollars to read the computer, check the charging system and test the tension on the belts.

I will never shop at any Talarico again nor seek your assistance in service matters. This method of out right fraud, I would not even expect from a VIP or Pepboys let alone a dealership that self proclaims to care about customer satisfaction. I will also be sending a copy of this letter to the New Hampshire Better Business Bureau.

Knock is not stored data.. Knock sensor failure may be stored.

 

[1sty]

We know this now after the other dealership checked it out. We knew it woudn't throw a light but BEGI and I were curious to see if it might record it.

 

[Sir Nuke]

Way to go 1st.....don't take crap off of anyone....the average schmoe gets smoke blowen up their butts on a daily basis and don't even know they are getting screwed....takes the learned to keep the man honest.

 

[BigBlue]

I like your letter and willingness to actually do something when somebody tries to screw with you. Keep us posted on whether you get a response back(I'd expect you to).