2009 CX-9 Remote start only works if key fob close to car

I am finding the remote start only seems to work if I hold up one of the smart keys to the window. Do I have to keep a key in the car for the stock remote starter to work?
 
What brand of remote start? I don't believe they were a factory option back then.

There should be a module in the column that allows the r/s function, then your fob is detected when you switch from r/s to normal operation.

Sounds like the module isn't doing its job.
 

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