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I'm not one to kiss and tell, as I plan to escalate this matter; but it was a Montreal dealership. Think I may just go to the consumer protection groups, as my past experience with Mazda Canada's regional office has been crap - they simply told me that the dealership service department knows...

So they never verbally mentioned additives to me. Looking closer at the work-order, they have added a line at the end of the Mazda recommended 48k stuff, with a line saying "engine treatment included". The additive prices are listed with the other oil change items (oil, filter, washer). So I'm...

Just had the job done last week on my '21 CX-5 2.5T. Reported oil consumption to them last fall (had the light come on several times), but stupid me I cleared the DTC after topping up, so they didn't see any code and said "all cars use up oil". Yeah, but almost a liter every 5k? Light came back...

Glad I came across this thread. Same issue with my 48k 'inspection' and oil change on my 2021 CX-5 turbo. Was never asked, but noticed after the fact that dealership stuck me with over $70 worth of additives: BG115 MOA treatment $30.37 BG280 fuel treatment $21.80 BG2026 fuel additive $19.67...