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Yeah I tried, they were not budging. Dealers can be annoying.

Good idea, I was actually thinking of putting some foam there, but hard to get in right. I opened the seat back, could get enough room to push it up. Posted it here cuz I thought someone may have experienced this or may have opened this seat before. But I'll try show it to upholstery shop...

Haha yeah, I bought it from a dealer. I looked more at the thigh and side support for wear, didn't check the top much. It's a cpo. I'm used to cpo coverage that my BMW had and figured Mazda was similar. Yay it's mostly power train, not new car like coverage. F. Lol

yea it's pretty much it. make sure your usb is formatted to fat 32. the guy who made it has some video on youtube. mazda tweeks on youtube. you can put some music on the usb and try it first before you do mazda tweeks software. just to see if the usb format works with the car

Hey all i'm a recent owner of a 2016 cx5 gt iactive :) i noticed this after i bought the car as the headrests were all the way down, tried to search different things, but couldn't find this issue. has anyone seen this happen to the seat? car has 48k miles it's like the front part of the seat...