2026 Mazda CX-5: Who’s actually getting one?

[Snake]

Hi everyone!
I bought the PP last Thursday and was in service already the next day! Screen went totally blank after only a few hours of ownership! (Telematic Malfuntion) Nothing they can do, service stated that Mazda is aware of the problem and is working on a fix, then they told me to come pick up the car and just drive it as is!

I know someone here did mention that there has been posts about problems already, this is true, many many people reporting the same.

The problem with sending me home, is that 99% of the controls are on the touchscreen. Plus, you get this loud 3 beeps all the time and the dash has also lit up light as Christmas tree. The service department told me that a fix could be tomorrow or month's from now. After doing some research, I found some other owners who were able to take delivery a couple months ago and they have already been waiting month's for an update. I don't know if this is just specific to the PP or the smaller info screen too? But just about everyone who posts the black screen has a PP. There are some people who initially post that, well there car is fine, only to repost in a few days that they too, have the Black Screen of Death.

Another problem, is they force you to download the App so you can have remote start, and the App doesn't work either! Then they are going to charge you $10 a month after the trial period?? LOL

I wouldn't buy one right now, or maybe buy a 2025 instead or wait until 2027?? My dealer refuses to take it back! Nice of Mazda to use us as their Guinea Pigs!

Nobody is forcing you to use or even have the app now that you have taken possession of your PP. The dealership simply needs to know that it was installed before the vehicle leaves the lot. If you're unhappy about being tracked and watched, then remove the app from your phone. When the trial period is up, that's what I will be doing. There is two nice features that the app supplies, if I understand it correctly. One, you get navigation. Your PP probably already has navigation so you're already being tracked and watched anyway, lol. Two, you can get alerts if someone is breaking into your car in real time as long as it's parked where it can receive a satellite signal. Oh, and by the way, your phone is not only tracking and watching you, it's taking video footage and listening in, too. Smile and say hello to Big Brother!

 

[orthoguy]

Nobody is forcing you to use or even have the app now that you have taken possession of your PP. The dealership simply needs to know that it was installed before the vehicle leaves the lot. If you're unhappy about being tracked and watched, then remove the app from your phone. When the trial period is up, that's what I will be doing. There is two nice features that the app supplies, if I understand it correctly. One, you get navigation. Your PP probably already has navigation so you're already being tracked and watched anyway, lol. Two, you can get alerts if someone is breaking into your car in real time as long as it's parked where it can receive a satellite signal. Oh, and by the way, your phone is not only tracking and watching you, it's taking video footage and listening in, too. Smile and say hello to Big Brother!

Well, if you want auto start, you ARE forced to download and use the app. No you don't have to have it! They shouldn't state on the list of options that remote start is included because it is not, that's why you are forced to download and use the app.

 

[orthoguy]

Nobody is forcing you to use or even have the app now that you have taken possession of your PP. The dealership simply needs to know that it was installed before the vehicle leaves the lot. If you're unhappy about being tracked and watched, then remove the app from your phone. When the trial period is up, that's what I will be doing. There is two nice features that the app supplies, if I understand it correctly. One, you get navigation. Your PP probably already has navigation so you're already being tracked and watched anyway, lol. Two, you can get alerts if someone is breaking into your car in real time as long as it's parked where it can receive a satellite signal. Oh, and by the way, your phone is not only tracking and watching you, it's taking video footage and listening in, too. Smile and say hello to Big Brother!

Also, no, navigation is not included in the app nor is real time tracking. Yes, PP has navigation included. If you do not have navigation you will need to enable Android Auto or Apple, it is not part of the Mazda app. unless you buy and install the SD Navigation card

 

[cz5gt]

There are multiple different issues.

Mazda is aware of the issues. No fix yet for the first group but once released the SA will be updated. You have to reach to the dealer to let you know once its available.

Sadly Mazda mentions vehicle driving is not aftected so dealers have to instruct the customer to continue driving as is.

Thats the risk with any new platform, the infotainment in this case. They will fix it but takes time.

 

[orthoguy]

Hmmmmm, I wonder if (even though the screen is blank) would the "voice command" still work for controlling HVAC, radio etc ?

No

 

[Snake]

View attachment 383009
There are multiple different issues.

Mazda is aware of the issues. No fix yet for the first group but once released the SA will be updated. You have to reach to the dealer to let you know once its available.

Sadly Mazda mentions vehicle driving is not aftected so dealers have to instruct the customer to continue driving as is.

Thats the risk with any new platform, the infotainment in this case. They will fix it but takes time.

Mazda is going to end up with some claims or possibly even some lawsuits if they are asking drivers to continue driving without all of the controls that are accessed on the center screen. It could get ugly unless they supply a fix quickly. The issue was already discovered some time ago. What's taking so long?!