I have a brand-new 2022 CX-30 2.5 Turbo Premium Plus I signed for 2 weeks ago. Prior to signing, I noticed a knocking/popping noise in the driver front tire area. The service manager at the dealership test-drove and confirmed the noise, and a service advisor said technicians believed the front strut thrust needed a replacement (odd to me since the car was new and only had 14 miles on it). My salesperson said they'd order the part and replace it under warranty. I took their word and signed my lease. Mind you -- this dealership is nearly 40 miles from where I live. I had to make the trip out and they replaced the part (and my salesperson needed to give me my navigation chip) -- but the sound still persisted, and I only noticed it once I got near home. I called my salesperson in disbelief and she just gave me a very dismal "You can bring it back in tomorrow first thing. I'll need the service manager to drive it to confirm the noise. That's all I can do."
I brought the car to a much closer Mazda dealership instead and got an appointment for yesterday morning. This place had told me a top bolt for the strut was found to be not fully bolted in and that they screwed it in and I should be ok -- they drove like 12 miles with my car to confirm no more noise. I got in my car and immediately upon reversing, noticed the popping noise again. I drove around a bit to be sure, and yep -- the sound was still in full swing. I went back into this dealership and the service advisor has the tech who worked on my car take a drive with me. The noise is audible and even he confirms it. (I have no idea WTF he was listening to during those 12 test miles. A joke.) I had to leave my car at the dealer overnight, and this morning, was told the senior techs and service manager replicated the noise but could not find anything to replace or fix other than re-torquing all the bolts for safety measure. I was told the car had no noise after that re-torquing -- and I even drove with one of the master techs -- but he kept talking the whole time about Mazda's great quality and all, almost to distract me from picking up the noise. Even told me at one point to "turn my music up an enjoy the ride. You have a brand-new car." After I drove off without the tech, the noise was still audible as if nothing had even changed.
This honestly is a really bad experience and horrible way to start off my lease. Any thoughts? I don't know what I should do at this point.
1. If I raise hell, it will have to be with my salesperson ~40 miles away at the purchasing dealership. I doubt they'll be able to find an exact match with this ongoing bad car market.
2. I could also go to a mechanic I have gone to with my previous car, but it's stupid cuz that is out of my pocket and this car is a lease that Mazda should be handling 100%.
3. I could go to another Mazda dealership and have their service dept take a look, but that's miles out of my mileage. My purchasing dealership is stringent on not comping me any more miles (the girl gave me 210 extra miles to comp before signing).
I brought the car to a much closer Mazda dealership instead and got an appointment for yesterday morning. This place had told me a top bolt for the strut was found to be not fully bolted in and that they screwed it in and I should be ok -- they drove like 12 miles with my car to confirm no more noise. I got in my car and immediately upon reversing, noticed the popping noise again. I drove around a bit to be sure, and yep -- the sound was still in full swing. I went back into this dealership and the service advisor has the tech who worked on my car take a drive with me. The noise is audible and even he confirms it. (I have no idea WTF he was listening to during those 12 test miles. A joke.) I had to leave my car at the dealer overnight, and this morning, was told the senior techs and service manager replicated the noise but could not find anything to replace or fix other than re-torquing all the bolts for safety measure. I was told the car had no noise after that re-torquing -- and I even drove with one of the master techs -- but he kept talking the whole time about Mazda's great quality and all, almost to distract me from picking up the noise. Even told me at one point to "turn my music up an enjoy the ride. You have a brand-new car." After I drove off without the tech, the noise was still audible as if nothing had even changed.
This honestly is a really bad experience and horrible way to start off my lease. Any thoughts? I don't know what I should do at this point.
1. If I raise hell, it will have to be with my salesperson ~40 miles away at the purchasing dealership. I doubt they'll be able to find an exact match with this ongoing bad car market.
2. I could also go to a mechanic I have gone to with my previous car, but it's stupid cuz that is out of my pocket and this car is a lease that Mazda should be handling 100%.
3. I could go to another Mazda dealership and have their service dept take a look, but that's miles out of my mileage. My purchasing dealership is stringent on not comping me any more miles (the girl gave me 210 extra miles to comp before signing).