I have been bugging Mark for quite sometime actually:
Around the middle of the month, I send in my broken TMIC in for a refund I give it a week to ship. Then I e-mailed Mark for an update near the end of that month, here is his response: "We need you credit card number, as we no longer have it, or the right one anymore." So I sent the information to Mark immediately. He acknowledged receipt of my information and told me to give it a few business days.
A week later, no refund, so I called Mark, and here's the reply: "We will have to cut you a check because we are unable to refund it back to your card, it should go out by the end of next week." So I gave it TWO weeks, and nothing.
So after giving them another week, I e-mail Mark yet again: "The check should be going out this week. My boss has to write them and I believe hell be doing all the fuel pump core refunds as well as yours here in the next day or so." At this time, My parent get a divorce and I am involved in a lot of the legal issues concerning possible "domestic abuse", all in all, it ******* blows. I also had to move during this time, care for my younger brothers, and sell my car while waiting for the dust to settle. It was probably 3 weeks before I got back to Mark.
So Saturday of last week I sent a e-mail to Mark, and this is what I get on Tuesday: "I see it hasnt been done yet. Im going to print this email and leave it on the desk to make sure it gets sent out ASAP." On top of waiting for my refund, Mark first made me wait for 2 - 3 months for the "revised version" to come out so I could trade mine in for one.
I still don't have a refund, and I'll once again, give it until next week before I call again. I constantly give out refunds to customers, literally it can be in their bank account by that afternoon or the very next day. And if a check has to be mailed, the get it withing 2 - 3 business days. I also will call them to make sure that they got their refund. It may not be Mark's fault, but rather his "supervisor's" fault.
