The infotainment system sometimes just scrolls on its own

[Gooogle]

Sometimes after I start the my 2019 cx 5, my infotainment system runs through the FM stations or through my menus like there is a stuck button. Then it resolves after 30 seconds.. Has this happened to anyone else? This has been going on since I bought it. Not sure if it's a known glitch or not.

TIA

 

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Sometimes after I start the my 2019 cx 5, my infotainment system runs through the FM stations or through my menus like there is a stuck button. Then it resolves after 30 seconds.. Has this happened to anyone else? This has been going on since I bought it. Not sure if it's a known glitch or not.

TIA

You have what it's called ghost touch. I've had it on my previous car and fixed it by replacing the monitor.

 

[RedBaron]

Yep. "Ghost Touch". See this: Mazda Infotainment Settlement

...and this was my experience (note that the screen itself - which is the primary cause - is NOT part of the settlement:

Thread 'Ghost Touch screen replacement at dealer - anyone get charged?'

Oct 23, 2025

Went to get an oil change today and told the service guy that we had the ghost touch issue and I showed him the class action card we got. He said that was no problem and they'd done a bunch already, but that Mazda wanted to charge a $50-100 co-charge. I thought the whole point was that this was free? Anyone get there's changed under the warranty extension deal and did you get a charge for it? If so, how much?

It's going in next week, so I want to be armed in advance. Thanks

• RedBaron
• screen
• Replies: 17
• Forum: CX-5 Tech & Infotainment

 

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You need something like this. I bought it from ebay and replaced it myself. If you’re willing to spend more money, you can alway buy it brand new from the dealership.
2017-2020 Mazda CX-5 Display Screen Dash Mounted 7 inch Touch Screen OEM