Last week, I got into my CX-5 to run errands and when I shut my driver's door, the rear hatch glass shattered into a million pieces. When I called my dealer to figure out what to do and find out if this was covered under warranty, they were not much help. The service manager told me glass breakage is not covered under warranty and that it is too difficult for them to know if it truly happened by itself or if it was due to vandalism. When he checked availability for new rear hatch glass, he was told this part is backordered in the US with no known delivery date. I find that curious. If mine is an isolated incident, why is this part backordered indefinitely? Fortunately, Safelite had rear hatch glass in stock and $200 later, my CX-5 was fixed. Has anyone else had this problem?