New 2021 CX-5 and no radio or audio, help!

Hi, barely 24 hrs in my 2021 Touring CX-5 and the audio system stopped working. I connected apple play for less than an hour and the audio suddenly stopped. I can see the song in the infotainment screen but no sound. I toggled the volume and it doesn’t even display the volume meter.

After disconnecting apple play, trying Bluetooth, doing a hard reset, still nothing. I can’t even select the radio, I tried selecting FM and nothing happens.

I took a picture of this audio off display, I’m not sure if this is normal?