This has been an issue since I joined this forum back in 2017.
Lazy Mazda techs do not do a proper delivery inspection like they are supposed to. Half the stuff they check off on the list never actually gets done. Fluid levels, tire pressure among the most common.
The problem may be nothing more than overinflated tires.
I checked them myself the night before we went there, but I will double and triple check to be sure. They were all around 36-39psi. Could turbo get different tires that require different PSI then indicated on doors?
You know what this reminds me, when I had my jeep years ago, I got new tires (Nokian) after driving on Pirelli's for 35k miles. Tires were slippery all over the place, my Jeep (2004 model) had 2 wheel drive, unless you manually shifted to 4x4. And it would slip all over the place, tire spins on accellartion etc.. I went back to the tire shop, and he said these arrive from Norway or some place wherever they are made, with a heavy coating, and it will take at least 1k for them to wear out. Drive gently until then. He was 100% right. At 1500 miles, the tires were the grippiest, most stable, quiet, to be honest best tires I've ever had on any vehicle. That "instability" while driving sort of reminded me when I felt that way in CX-5. Could there be some coating on the tires? Wouldn't that be more apparent when I take those sharp turns, I think so. It would be there all the time vs some of the time while driving.
Lane-keeping...wouldn't that be a kick in the head? I don't know if you can turn off both the audible and wheel vibration alerts and still have the thing lane keep. If so, that could be a steath cause.
Overinflated tires could be the issue. A poster a while back reported wandering in his new CX-5. The vehicle was delivered with tire pressure at 40+. Letting the air out solved his problem. Surely by now the tire pressure has been checked. Or has it? Perhaps out of balance wheels? Worse things have come out of the factor.
Lane keeping: I turned that off while driving to dealer to make sure it wasn't that.
I also tried sport more and back to normal to see if it gives better results.
Tire pressure was checked and are within recommended psi (within few pounds).
I don't think dealer checked tire or anything else, other than maybe putting it on the machine. My dashcam shows car sitting in shop for 2+ hours other than 5 minutes of test drive (before) and driving into the alignment machine (eagle eye? hawk eye?) then it cuts off, maybe they disconnected the dashcam.
No way anything is worn out. My guess is a sloppy alingment which at this point they won't admit because they say its good. Ask them for the print out showing "actual" specs. Warranty wont cover fine tuning within the "green" window and thats what needs to happen. I was told by both ford and mazda they wont get paid for that, only landing it in the green
This makes me wonder actually. At first they were really pushing me not to get anything done, claiming road crown, claiming lane marker, etc.. I hate hearing this because I told them I've been driving more than half my life 25+ years (without a condescending tone). I know what road crown is. I told it's very apparent at 60-65 and when you are just coasting on a straight road. It's present on slower speeds too but you can sense it better at that speed. His response "my tech can't break the law and go over the speed limit, you shouldn't drive that fast if it's giving you problems".. I held myself back and remained polite and reminded him this is not the only city in the world where I drive this car. It was really a frustrating experience.
, brand new car .... Mazda dealer needs to solve this and make you happy! If they say nothing is wrong with it, ask to drive another brand new cx5 turbo and see if it behaves the same.
"Lane keep assist"?
Thanks. I actually thought it was lane keep assist, and I turned it off to test it on the way there.
I don't think they inspected tires or wheel bearings. We love our CX5, such a nice car, takes corners really nice, and great acceleration, but this wobbly feel (that's ever so slight that you feel as if sliding left and right). Imagine having the tiniest of the hyrdoplaning while driving. Momentarily the front and rear is not in-sync. Then it's all normal until you get another to the other side. I thought it could be the wind, but I am not so sure. I am going to try to get a test drive from another dealer. Should I tell them why I am test driving, or just go in and ask for test drive?
Your wasting your time at the dealer.
I think agree, and not little time either, 3 hours + driving to and from 40 minutes of our day. It's very frustrating, and i had to convince them to check. He did a test drive, said yeah he felt it moves a little to side, but "nothing major" so while we are there they will just check alignment... I said OK..
Post your printout if you have it.
Sadly, no printout. I will give them a call see if they can give me this. I have copy of the work order that says "toe adjusted" along with bunch of other technical words. You are right i should have gotten a report, in fact my other car they print this when I first drive into the shop (some fancy sensors pick up the tilt and tire wear).. They wasted 3 hours so they could claim to warranty.
Sorry for the long reply, I tried to answer everyone's posts. I really appreciate the support because nobody said "you are crazy". We bought this CX5 with lots of excitement and we actually love it, but thinking of the issue I am trying to explain just takes away the fun. My wife said sometimes it pulls to the side, but she is a local driver, rarely goes over 45. She also hasn't been driving for a long time she doesn't have much reference point like I do.